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  • Posted: Aug 30, 2021
    Deadline: Not specified
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  • Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Agency Support Specialist

    The Position:

    The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branch based and Digital IMTs).

    The primary role of the Agency Support Specialist is to lead and coordinate the banks Agency and other emerging channels initiatives. The Specialists must demonstrate a strong understanding of and high regard for the Digital channels – Agency and other emerging channels – as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services.

    Key Responsibilities:

    • Provide technical support for existing Agency, Mobile Banking, Internet Banking, Middleware Applications and support implementation of related projects.
    • Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
    • Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
    • Work closely with IT Security to ensure that the Agency System are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
    • Routine system administration and management.
    • Maintain up to date system and user documentation.
    • Ensure compliance of SLAs by system vendors
    • Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
    • Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
    • Develop subject matter expert knowledge of Mobile banking and other payment banking technologies.

    The Person:

    For the above position, the successful applicant should have the following:

    • Bachelor’s degree in an Information Technology/ Computer Science/ Mathematics or related field from a recognized university.
    • Certification in ITIL Foundation.
    • 3 years Technology experience with at least 2 years’ experience in Digital Channels Administration.
    • 2 years’ experience in Linux Server and Oracle Database Administration.
    • 1 year experience in IT Projects & Business Analysis.
    • Able to work with a variety of customers and collaborate with technical teams.
    • Experience working in a fast-paced agile environment.
    • Excellent communication skills.

    go to method of application »

    Access Management Engineer

    The Position: 

    Technology Service Delivery is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

    The Access Management Engineer is responsible in managing the identities, provisioning and deprovisioning of access rights of people within the organization. The individual shall be liable for managing day to day incidents and user’s support requests and ensuring that customer requests for access and profiles are completed in a timely manner. He/she shall also provide 1st level support for the different bank applications. He/She shall be the advocate of principles of least privilege, role based and just in time access control across the group.

    Key Responsibilities:

    • Establish stringent access control management on user account creation, maintenance and termination on operating systems, applications, and databases to ensure information systems security, integrity, and confidentiality.
    • Conduct timely exits on all systems as per HR exit notifications.
    • Assess and implement actions resulting from periodic user recertification exercises across the KCB group landscape.
    • Investigating, diagnosing and resolving all first level user management incidents assigned within the agreed timelines in the Service Level Agreement.
    • Provide input and feedback in gaps and enhancements to user Management of all mission critical systems and roles, automation platforms, and processes.
    • Escalating more complicated and technical problems to the 2nd level support within the Technology departments.
    • Ensures that daily status reports are compiled and continually modified to meet the needs of the business as well as reporting to senior managers on any issue that could significantly impact the business.
    • Define, create, and deliver user management appropriate documentation to the defined Technology team standards and ensuring that new procedures are documented in an efficient and timely manner and that suitable version control is employed.
    • Create and deliver Service Catalogue, Client Support technical documentation and Knowledge base content and ensure they are disseminated to users.
    • Conduct research and development on new areas in identity/privileged access management and perform knowledge sharing with Technology Security team across the group.

    The Person:

    For the above position, the successful applicant should have the following:

    • University degree from a recognized institution.
    • Qualifications in ITIL will be added advantage.
    • At least 4 years Information Technology experience with at least 2 years User Management experience.
    • Excellent interpersonal and communication skills.
    • Excellent planning, organization, problem solving and analytical skills.

    go to method of application »

    Senior Manager Strategy, Planning & Communication

    The Position:

    The Senior Manager Strategy, Planning and Communications, in collaboration with the Head of Architecture and Governance, will be responsible for translating the GCTO’s technology vision and strategy into a repository of artefacts that will serve as a living strategy document of the Technology Division.

    Key Responsibilities

    • Support & coordinate the formulation of technology strategy, in line with the strategic objectives directed by the Group CTO and, in response to the overarching KCB Group Strategy – in collaboration with Head of Architecture and Governance.
    • Support the Head of Departments on Technology Strategy impact on departmental initiatives and goal setting.
    • Maintain all artefacts that describe the strategy of the technology division for the agreed planning cycle, including the long-term strategy and the annual roadmap.
    • Manage the effective communication and evangelization of technology strategy across the group.
    • Preparation and dissemination of all strategy and planning related communications across the bank. 
    • Create, coordinate & manage regular updates to senior management committees, such as ExCo, GMC and Board Committees related to the achievements against agreed KPI’s and proposed strategic initiatives.
    • Act as the designated secretary of the Group Technology Steering Committee.
    • Facilitate the annual planning cycle of Capital Expenditure planning.
    • Collate the anticipated investment needs for the annual budget planning cycle and pre-vetting of large CapEx initiatives for alignment with strategy and expected benefits before prioritization by the GCTO.
    • Plan and manage Technology Division Staff engagements, including but not limited to Town Halls, Strategy Away Days, Senior Manager Cascades etc.

    The Person 

    For the above position, the successful applicant should have the following:

    • A Bachelor's degree in Computer Science; Technology or Business or related field from a recognized university.
    • A minimum of 8 years’ experience; 5 years of which should be in consulting in management and strategy.
    • Demonstrated track record of strategy formulation for large enterprises in industry verticals with large digital user communities.
    • Outstanding demonstrated visualization skills.
    • Excellent interpersonal skills, with a track record of previous working relationships at C-Level or Director Level.
    • Excellent understanding of consumer behavior and digital trends in financial services and Telco’s.

    go to method of application »

    Manager Vooma

    The Position:

    The IT Digital Channels Unit is within the Banking Systems Operations Department. The department is charged with the responsibility of support and technical operations of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card Systems and Merchant Acquiring, Agent Banking, Internet Banking, and International Money Transfers (Both branch based and Digital IMTs).

    The role holder will ensure service reliability, quality, and integrity of VOOMA Platform and develop subject matter expert knowledge of Fintech, Mobile, eCommerce and other payment banking technologies. He/She will also provide leadership to support engineers and vendor consultants towards ensuring a service and system stability.

    Key Responsibilities:

    • Provide leadership to KCB VOOMA Support team and prepare duty schedules.
    • Provide 1st level Support to Customer eExperience, Operations, Finance and other internal Sections on functionality issues.
    • Keep track of user issues and oversee their prompt resolution and documentation of RCAs.
    • Maintain up to date system and user documentation including configuration documents.
    • Maintenance of accurate and updated system configuration and documentation for all the VOOMA systems and ensure that constant review and versioning is done.
    • Ensure compliance of SLAs by system vendors
    • Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
    • Proactively research & investigate functionalities suitable for the local market and discuss with key stakeholders to obtain buy-in.
    • Transfer system knowledge to support and operations teams on new features and support processes.
    • Provide weekly system performance reports.
    • Work with the development teams to ensure that new deployments incorporate all the operational requirements.
    • Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
    • Drive attainment of efficiencies through automation of processes/activities.
    • Deploy and support of BCM strategies for Fintech Services.
    • Support VOOMA product development team by participating in testing and piloting new functionality where required.
    • Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
    • Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

    The Person:

    For the above position, the successful applicant should have the following:

    • Bachelor’s degree in an IT Related field from a recognized university.
    • 4 years technology experience with at least 3 years’ experience in digital channels administration.
    • 2 years’ experience in Linux Server Administration.
    • 1 year experience in IT Projects & Business Analysis.
    • Able to work with a variety of customers and collaborate with technical teams.
    • Experience working in a fast-paced agile environment.
    • Excellent communication skills.

    go to method of application »

    Manager Cloud Infrastructure

    The Position:

    Technology Infrastructure department oversees planning, deployment and operation of state-of-the-art infrastructure services that include server, storage, network, databases, and Cloud that support mission critical services for the Bank.

    The position holder will be accountable for planning and operations of cloud infrastructure that is composed of on-premises and on cloud container management platforms to support digital services.

    Key Responsibilities:

    • Responsible for building, maintaining, and supporting high-performance, fault-tolerant, scalable and distributed Platform as a Service systems with Kubernetes and Kubernetes flavors such as Openshift.
    • Responsible for interfacing with application development teams to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset. 
    • Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems to support cloud infrastructure service. 
    • Lead in automation of infrastructure at massive scale to support scaling of digital services.
    • Lead the ‘Open source first as a fit for the future initiative within the function. 
    • Responsible for deployment of public cloud IaaS and PaaS to support the bank's cloud native services.

    The Person:  

    For the above position, the successful applicant should have the following:

    • Bachelor’s degree in ICT/ Electrical Engineering or related field.
    • 5 years progressive experience in Information Technology with at least 5 years’ experience in infrastructure planning or support in an environment with extensive Linux server environment.
    • Certification in RedHat (RHCE/RHCSA) or Kubernetes or Openshift, AWS or Azure Architect/SysOps.
    • Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift.
    • Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
    • Experience with Configuration Management such as Chef, Ansible.
    • Good understanding of DevOps tools, CI/CD and Agile principles.
    • Strong interpersonal and communication skills.

    go to method of application »

    Manager Access Management

    The Position:

    Technology Service Delivery is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

    The Manager Access Management is responsible in managing the identities, provisioning and deprovisioning of access rights of people within the organization. He/She shall be liable for managing day to day incidents and user’s support requests and ensuring that customer requests for access and profiles are completed in a timely manner. In addition, the role holder will manage the team providing 1st level support for the different bank applications.

    Key Responsibilities:

    • Management of Access Management team and the liaison person in dealing with system administrators on User Management.
    • Establish stringent access control management on user account creation, maintenance and termination on operating systems, applications and databases to ensure information systems security, integrity and confidentiality.
    • Ensure timely exits on all systems as per HR exit notifications.
    • Responsible for implementation of actions resulting from periodic user recertification exercises across the KCB group landscape.
    • Ensure all first level user management incidents are Investigated, diagnosed and resolved within the agreed timelines in the Service Level Agreement.
    • Provide input and feedback in gaps and enhancements to user Management of all mission critical systems and roles, automation platforms, and processes.
    • Escalating more complicated and technical problems to the 2nd level support within the Technology departments.
    • Ensures that daily status reports are compiled and continually modified to meet the needs of the business as well as reporting to senior managers on any issue that could significantly impact the business.
    • Define, create, and deliver user management appropriate documentation to the defined Technology team standards and ensuring that new procedures are documented in an efficient and timely manner and that suitable version control is employed.
    • Conduct research and development on new areas in identity/privileged access management and perform knowledge sharing with Technology Security team across the group.

    The Person:

    For the above position, the successful applicant should have the following:

    • Bachelor’s degree in Information Technology or related field from a recognized institution.
    • Qualifications in ITIL is required.
    • At least 3 years Technology experience with at least 2 years User Management experience.
    • Excellent interpersonal and communication skills.
    • Excellent planning, organization, problem solving and analytical skills

    go to method of application »

    Head Banking System Operations

    The Position:

    The Head of Banking System Operations’ primarily role is to manage the operations and second level support for the entire application portfolio of the bank. The primary purpose is to manage the bank’s applications to ensure key operational KPI’s including availability, customer service levels, headline capacity, CES, NPS and RMS are met and exceeded, while achieving an optimal operational cost profile. 

    Key Responsibilities:

    • Prioritizing, monitoring, and planning control activities related to the bank’s application portfolio in coordination with internal and external audit teams.
    • Definition and execution of operational strategy and planning for the bank’s application portfolio, taking into consideration different tiers of criticality in terms of business and regulatory impact.
    • Coordination of the development of required technical knowledge base and support documentation for operations, administrators, and support staff.
    • Development of centers of excellence for Core Banking Systems and Channels.
    • Development of a competent and effective 2nd level support team for all mission critical applications of the bank.
    • Representing technology as a stakeholder in contract negotiation with application and service vendors, together with procurement and legal, safeguarding the bank’s justified interests.
    • Establishment of a planning process for performance & capacity review of the bank’s application portfolio.
    • Conducting and executing contingency planning for the bank’s mission critical applications, in consultation with the business and risk functions.
    • Operationalization of BCM for the bank’s mission critical applications and the vulnerability remediation identified by GIS, internal or external auditors because of VAPT testing.
    • Development of and adherence to Service Level Agreements with divisional directors from business, ancillary functions, and subsidiaries.

    The Person: 

    For the above position, the successful applicant should have the following:

    • A Bachelor's degree in IT or related field from a recognized university.
    • Professional qualifications in ITIL or PMP or PRINCE2.
    • A minimum of 10 years’ experience; 6 years of which should be in a senior management position within Technology.
    • Experience in Banking Operations, IT Quality Assurance and Project Management.
    • Sound understanding of financial industry and digital channels.
    • Excellent Leadership and Coaching skills.
    • Must have awareness of current business trends, risks, challenges and opportunities

    go to method of application »

    Enterprise Solutions Engineer

    The Position:

    The role of Enterprise Solutions Engineer is to ensure timely and high-quality delivery of enterprise solutions. The Enterprise Solutions Engineer is responsible for the creation of technically complex multi-component solution designs and partners with Enterprise and Solutions Architects to identify and implement solutions that enable business needs. The Enterprise Solution Engineer will lead and influence the project team to ensure the technical success of initiatives, utilizing sound expertise in the evaluation and creation of multiple solution design options, meeting complex requirements and constraints.

    Key Responsibilities:

    • Design and develop high-quality solutions that are scalable, secure and stable.
    • Collaborate with Enterprise Architects to analyse product requirements and design best-fit architectures and solutions, guided by KCB group policies and industry best practices and standards.
    • Identify and implement innovative solutions in support of new and existing business opportunities and to mitigate existing risks.
    • Accountable for the timely delivery and end-to-end life cycle of high-quality software solutions.
    • Analyse, fix software defects and contribute toward ensuring high availability, scalability, fault tolerance and resilience of solutions.
    • Design, develop unit test plans and perform unit and scenario testing for application code bases and interfaces.
    • Collaborate with Technology Risk and Security teams to ensure that applications are well secured as per the bank’s Technology Security policies and standards.
    • Provide 3rd level support to application support teams in resolving incidents.
    • Create and communicate initial estimates including suggested solution, expected impact and cost for small, medium and large business initiatives.
    • Collaborate with external partners with respect to the coordination of integration activities.

    The Person:

    For the above position, the successful applicant should have the following:

    • University degree from a recognized institution preferably in Computer Science or Information Technology.
    • 5 years technology experience with at least 3 years’ experience in data engineering.
    • Experience in PL/SQL Programming.
    • Certificate in ITIL Design or Data Analytics or SAP BI or Oracle Certified Practitioner.
    • Able to work with a variety of customers and collaborate with technical teams.
    • Experience working in a fast-paced agile environment.
    • Excellent interpersonal and communication skills.
    • Excellent planning, organization, problem-solving and analytical skills

    go to method of application »

    Strategy, Planning & Communication

    The Position:

    The Senior Manager Strategy, Planning and Communications, in collaboration with the Head of Architecture and Governance, will be responsible for translating the GCTO’s technology vision and strategy into a repository of artefacts that will serve as a living strategy document of the Technology Division.

    Key Responsibilities

    • Support & coordinate the formulation of technology strategy, in line with the strategic objectives directed by the Group CTO and, in response to the overarching KCB Group Strategy – in collaboration with Head of Architecture and Governance.
    • Support the Head of Departments on Technology Strategy impact on departmental initiatives and goal setting.
    • Maintain all artefacts that describe the strategy of the technology division for the agreed planning cycle, including the long-term strategy and the annual roadmap.
    • Manage the effective communication and evangelization of technology strategy across the group.
    • Preparation and dissemination of all strategy and planning related communications across the bank. 
    • Create, coordinate & manage regular updates to senior management committees, such as ExCo, GMC and Board Committees related to the achievements against agreed KPI’s and proposed strategic initiatives.
    • Act as the designated secretary of the Group Technology Steering Committee.
    • Facilitate the annual planning cycle of Capital Expenditure planning.
    • Collate the anticipated investment needs for the annual budget planning cycle and pre-vetting of large CapEx initiatives for alignment with strategy and expected benefits before prioritization by the GCTO.
    • Plan and manage Technology Division Staff engagements, including but not limited to Town Halls, Strategy Away Days, Senior Manager Cascades etc.

    The Person 

    For the above position, the successful applicant should have the following:

    • A Bachelor's degree in Computer Science; Technology or Business or related field from a recognized university.
    • A minimum of 8 years’ experience; 5 years of which should be in consulting in management and strategy.
    • Demonstrated track record of strategy formulation for large enterprises in industry verticals with large digital user communities.
    • Outstanding demonstrated visualization skills.
    • Excellent interpersonal skills, with a track record of previous working relationships at C-Level or Director Level.
    • Excellent understanding of consumer behavior and digital trends in financial services and Telco’s.

    go to method of application »

    Head, Financial Control

    The Position:

    Reporting to the Finance Director, this role is responsible for managing the Group monthly financial reporting processes, preparation of financial statements in accordance with IFRS, regulatory reporting in line with prudential guidelines and other regulatory requirements (Companies act, NSE & CMA), and fixed assets management. They ensure that robust controls are maintained around the internal models to provide assurance on the accuracy and completeness of the bank’s financial statements.

    Key Responsibilities:

    • Preparation of Financial statements in accordance with the International Financial Reporting standards
    • Group consolidation
    • Regulatory reporting; preparation of all CBK reporting
    • Finance models: Impairment model, EIR models, Staff valuation
    • Accuracy and completeness of the Fixed Assets register
    • External reporting requirements e.g. to CMA, NSE.
    • Leadership over the month end reporting processes across the Group
    • Leadership over the supplier payments process
    • Oversight Management of the Dormant Accounts for KCB Kenya Business and the Personal Risk Margin.
    • Management of supplier payments (Internal & external) and liability through day to day account payables operations.
    • Scanning the regulatory environment for regulatory changes, preparing an impact analysis that provide insights for decision making.
    • Delivering regulatory reports to external regulators, Group and Bank’s Senior management.
    • Embedding data controls verifying the integrity of reports with the General Ledger and underlying transaction processing systems.

    Job Requirements:

    For the above position, the successful applicant should have the following:

    • University Degree preferably in Bachelor of Commerce (Finance or Accounting Option) or other Business-related degree, Bachelor of Arts (Economics), BSc. (Mathematics or Engineering) from an institution recognised by CUE.
    • MBA or CFA qualifications will be an added advantage.
    • Professional qualification in CPA(K) / ACCA is a requirement
    • 8 years’ management experience in Financial Services Sector with at least over 6 years in a Leadership role covering Strategy, Financial Analysis, Business performance management & Team management
    • Have an appreciation and operating knowledge of the banking industry, regulation, market, trends as well as opportunities and challenges.
    • Excellent people management skills including a strong talent development focus.
    • Excellent communication and interpersonal skills.

    go to method of application »

    Solution Architect

    The Position: 

    The role holder will be responsible for the Enterprise Architecture (technical, systems, business & information architecture) of Technology systems used by or to be procured by the Bank. He/She will ensure that all Technology Systems are aligned to the Enterprise Architecture Framework, Bank policy and best practice. In addition, he/she will be responsible for the secretariat of the Technology Governance Council which reviews all Technology systems used by or to be procured to ensure they are aligned to the Bank and Technology strategy, plans, policies, and standards.

    Key Responsibilities:

    • Analyzing enterprise specifics- Facilitate the identification and analysis of the Bank’s business drivers to deliver enterprise business, information, technical and solution architecture requirements.
    • Analyzing and documenting requirements- Elicit business requirements using interviews, analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
    • Setting the collaboration framework- Liaise with the Business subject matter experts in the development of business architectural framework developing a clear roadmap of Business solutions.
    • Analyzing the technology environment- Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement vis a vis information technology systems enhancement.
    • Controlling solution Development-Participate in solution developments to ensure technical and business requirements are adhered to.
    • Supporting project management- Provide architectural oversight of projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework
    • Leverage’s business capabilities as a platform for illustrating the link between business needs with decisions to their technology, solution, business and information architecture efforts.
    • Translates strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
    • Build and maintain repository for deliverables, methodologies, and business development documents
    • Ability to independently facilitate discussions with groups of diverse stakeholders and manage the flow of conversation while driving to meet business objectives.
    • Ability to independently manage conflict among diverse cross portfolio stakeholders related to competing interests and requirements.
    • Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.

    The Person:  

    For the above position, the successful applicant should have the following:

    • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study.
    • At least one professional qualifications in the following list CBAP, TOGAF, ITIL Foundation, Design Thinking and Innovation; Project Management - PRINCE II.
    • 5 years technology experience in at least two IT disciplines such as business architecture, application architecture, application development, middleware, micro services, and SOA.
    • Experience working with Database Management Systems.
    • Experience in a leading formal enterprise architecture framework.
    • Exposure to multiple, diverse technologies, cloud and processing environments.
    • Excellent understanding of software delivery processes, (DevOps) and methodologies (i.e. waterfall, agile, hybrid).

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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