Job Vacancies at M-Gas

• The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:
• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products. This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization around the competitors activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or any related field.
• Minimum of 1 year experience in sales, customer acquisition & support.
• At least 1 year riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

go to method of application »

• The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:
• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products. This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization around the competitors activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or any related field.
• Minimum of 1 year experience in sales, customer acquisition & support.
• At least 1 year riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

go to method of application »

Responsible for delivering assets to customers and providing support to sales personnel in the installation and maintenance of smart meters.

Job Details

• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for Replenishment of used LPG on time.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
• In charge of the load on the vehicle and all under possession from the company including spare wheel, jack and wheel spanners, life savers, Radio face and any other accessories assigned to the vehicle. The Technician should always be able to account for the inventory he is carrying and the marketing materials.
• Responsible for timely reporting of every defect on the vehicle to the Maintenance team through the provided channels e.g. technology or sheet and conducting vehicle pre-trip check as required.
• Execute any other duties as may be assigned by Management from time to time.

Requirements

• KCSE Certificate. 
• At least 1 year riding experience (Boda Boda/ Motorcycle or Tuk Tuk).
• Valid A2 or A3 Driving Licence with appropriate NTSA Stamps.
• Diploma/ Degree/ Certicate in sales will be an added advantage. 

go to method of application »

Responsible for delivering assets to customers and providing support to sales personnel in the installation and maintenance of smart meters.

Job Details

• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for Replenishment of used LPG on time.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
• In charge of the load on the vehicle and all under possession from the company including spare wheel, jack and wheel spanners, life savers, Radio face and any other accessories assigned to the vehicle. The Technician should always be able to account for the inventory he is carrying and the marketing materials.
• Responsible for timely reporting of every defect on the vehicle to the Maintenance team through the provided channels e.g. technology or sheet and conducting vehicle pre-trip check as required.
• Execute any other duties as may be assigned by Management from time to time.

Requirements

• KCSE Certificate. 
• At least 1 year riding experience (Boda Boda/ Motorcycle or Tuk Tuk).
• Valid A2 or A3 Driving Licence with appropriate NTSA Stamps.
• Diploma/ Degree/ Certicate in sales will be an added advantage. 

go to method of application »

Responsible for delivering assets to customers and providing support to sales personnel in the installation and maintenance of smart meters.

Job Details

• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for Replenishment of used LPG on time.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
• In charge of the load on the vehicle and all under possession from the company including spare wheel, jack and wheel spanners, life savers, Radio face and any other accessories assigned to the vehicle. The Technician should always be able to account for the inventory he is carrying and the marketing materials.
• Responsible for timely reporting of every defect on the vehicle to the Maintenance team through the provided channels e.g. technology or sheet and conducting vehicle pre-trip check as required.
• Execute any other duties as may be assigned by Management from time to time.

Requirements

• KCSE Certificate. 
• At least 1 year riding experience (Boda Boda/ Motorcycle or Tuk Tuk).
• Valid A2 or A3 Driving Licence with appropriate NTSA Stamps.
• Diploma/ Degree/ Certicate in sales will be an added advantage.