Job Vacancies at Samasource

About the Job:

The Sama Learning and Development team is looking to hire  a trainer who is  passionate, organized and enjoys working with young people. The trainer will be responsible for developing training manuals, plans and ensuring the content is uploaded onto the learning management system and carrying out actual training delivery.  The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.

Key Responsibilities:

• Implement training for new projects  right from selection of the trainees to certification
• Maintain and observe quality standards in content delivery
• Provide timely training feedback to Training Manager
• Ensure that training allowance budgets and final payouts are accurate, aligned with Samabox data and requests are sent on time.
• Liaise with the AMs, QA and TL of the projects which have new workflows
• In case of any need for refresher training as may be requested by the AMs, assess the areas of need and conduct the refresher training to address the problem.
• Conduct Induction training for all new employees.
• Source and compile training material whilst ensuring it is kept up to date
• Work under minimum supervision to conduct training at the Delivery Center to support SamaU course rollout and implementation
• Support learners during training and collect training data/course feedback for each cohort.
• Manage and keep track of learner progress and performance through the e-Learning platform.
• Other duties as may be assigned

Minimum Qualifications:

• Working knowledge in using processing tools such as photoshop and exposure to multimedia (image and video) creation tools. 
• Experience with documentation, graphic design, or instructional design, preferred.
• Strong presentation, communication, writing, and interpersonal skills.
• Ability to explain complex concepts to non-technical trainees.
• Professional curiosity with the ability to prioritize effectively in a fast-paced, changing environment.
• Attention to detail and the ability to deliver a well thought-out strategy and accurate product/presentation.
• Must be self-motivated, results-oriented with proven ability to work autonomously from concept to implementation
• Proven ability to manage multiple tasks and be flexible by adjusting priorities
• Proven ability to drive continuous improvement and innovation
• Deep understanding of video and image annotation principles

Preferred Qualifications:

• A Bachelor’s Degree in Education or Computer Science with a focus on learning and development/ training or;  2 to 3 years experience in training within the BPO industry for technical assignments 
• Certification in training/ or as a trainer
• Fluency in both English and Kiswahili as a language of instruction.
• Knowledge and experience of computers and computer packages. 
• A good understanding of e-Learning techniques. Participation in an online or blended program 
• Experience teaching/training in underprivileged communities

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About the Job:

In preparation for Sama’s next phase of growth, we are searching for an experienced and seasoned IT Technical Project Manager.

This role will provide day-to-day support in specifying, building, maintaining and supporting the organization’s technical infrastructure. This position is focused on the transformation of the current systems and processes within the IT department to achieve the next levels of excellence.

You will serve as a key partner to the IT Manager and reporting directly to this role.

Key Responsibilities: 

• Own technology and be the lead subject matter expert within the company regarding technology concerns
• Analyze, plan and develop requirements and standards in reference to scheduled or new projects and initiatives
• Establish and implement training processes and strategies for all technical personnel
• Assign and oversee the daily tasks of technical personnel while ensuring all stakeholders are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Own department’s documentation and be the PoC for external stakeholder requests
• Work with the IT Manager to develop security policies and implement them.
• Liaise with Trust department and represent department during audits
• Prepare audit plan and coordinate department and user audit activities
• Review audit findings and prepare formal audit reports with recommendations
• Understand and evaluate IT infrastructure security and perform threat and vulnerability analysis
• Document incidents and generate reports for the organization and clients
• Help in the delivery of  cybersecurity awareness training.

Minimum Qualifications:

• Professional Project Management Certification from accredited instituition is required
• IT degree desired
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Experience in a similar position for more than 3 years
• Experience working with distributed teams across time zones
• AWS Certification desired.
• Knowledge in cyber security desired

Preferred Qualifications:

• Ability to prioritize work, be responsive to user and business needs, demonstrate a sense of   urgency when appropriate
• High level, multi-faceted technical expertise
• Passionate for helping others and seeing them succeed
• Ability to motivate others
• Ability to work independently and part of collaborative team
• Ability to work across time zones when needed 
• Experience with and understanding of: 
  • Popular task management systems (like Podio or Asana)
  • JIRA ticketing system, Confluence Wiki
  • Remote communication tools: email, Slack, Zoom