Job Vacancies at Sidian Bank

JOB PURPOSE

The job holder will be responsible for managing the credit documentation process for facilities granted to customers by the bank and to ensure that all credit is adequately secured before disbursement and during the lifetime of the facility.  In addition to this, the role-holder will undertake any other duty as assigned by the Manager- Credit Administration or Director, Credit Risk Department.

KEY RESPONSIBILTIES 

• Securities Quality Assurance & Administration
• Custodianship
• Customer Service
• Compliance & Policy Implementation: 

MAIN ACTIVITIES

Securities Quality Assurance & Administration: 

• Receive documents from the disbursement officers and validate the same to ensure conformity to set standard. Any deficiencies to be highlighted and communicated to the relevant parties for remedial action to be taken. 
• Maintain proper diaries to monitor compliance with respect to renewable securities such as guarantees, valuation reports, insurances, land rent and rates. 
• Follow up with branches and all business units to ensure 100% compliance with respect to insurance renewals, payment of rent and rates and revaluation of securities. 
• Facilitate release of securities in line with the laid down procedures.
• Update the securities register in T24 with new securities and security release as well to ensure accurate record of security details in the system. 

Custodianship:

• Filing security documents and other credit related documents in a systematic manner to ensure ease of retrieval whenever need arises.
• Ensure safe custody of all securities documentation in the designated holding areas/strong rooms
• Control lodgment and withdrawal of securities documentation from the designated holding areas/strong rooms
• Ensure adherence to dual control system in accessing the securities vault and other holding areas
• Maintain a well updated securities movement register
• Attend to queries relating to securities and documentation such as request for copies of documents

Customer Service:

• Respond to all queries relating to clearance of facilities for drawdown and perfection of securities 
• Ensure prompt and precise respond to customer queries via email and phone in line with set customer service standards

Compliance & Policy Implementation: 

• Ensure compliance with internal policies and procedures relating to lending and other areas that touch on day to day operations.
• Actively participate in all audit processes and ensure the department achieves a satisfactory rating both in internal and external audits.

DECISION MAKING AUTHORITY

• Decision making is well guided by the policy

ACADEMIC BACKGROUND

• Bachelor’s Degree in Business studies or Economics from a recognized university.

WORK EXPERIENCE

• At least two (2) years’ experience in advances securities, lending, credit administration, debt management or any other area that involves critical use of analytical skills within the bank.
• Experience with NTSA and MPSR will be an added advantage.

SKILLS & COMPETENCIES

• Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.
• Good understanding of the CBK Prudential guidelines
• Good understanding of Sidian Bank’s Credit risk policy.

PROFESSIONAL CERTIFICATION

• Professional Banking qualification (ACIB) or Credit Administration

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JOB PURPOSE

The Job holder will be responsible for protecting the organization’s digital payment ecosystem by monitoring card transactions, detecting, investigating, and resolving illegal/fraudulent activities and chargebacks. The role ensures compliance with card network regulations, minimizes financial losses to the bank, and enhances trust between merchants, customers, and payment partners

KEY RESPONSIBILTIES 

Transaction Monitoring

• Monitor transactions across cards, mobile banking, internet banking, ATM, POS and other digital payment channels.
• Review alerts generated by transaction monitoring and fraud detection systems.
• Identify unusual transaction patterns, suspicious activity and potential fraud.
• Investigate flagged transactions and determine appropriate action.
• Escalate suspicious or high-risk transactions to Fraud, Risk, Compliance or relevant teams.
• Conduct transaction reviews based on predefined risk parameters and thresholds.
• Maintain accurate records of investigations and actions taken.
• Identify emerging transaction fraud trends and recommend additional controls.

Chargeback & Dispute Management

• Receive, review and process customer transaction disputes and chargeback requests.
• Validate disputed transactions against transaction records and supporting documentation.
• Determine whether a transaction qualifies for chargeback under applicable card scheme and bank rules.
• Initiate chargebacks and representment processes within stipulated timelines.
• Liaise with merchants, acquirers, card schemes, branches, customers and internal departments to resolve disputes.
• Track outstanding chargebacks and ensure timely responses.
• Maintain complete documentation and evidence supporting chargeback cases.
• Monitor chargeback outcomes and identify recurring dispute patterns.
• Ensure compliance with applicable Visa, Mastercard and other payment scheme requirements.

Fraud Investigation

• Conduct first-level investigations into suspected fraudulent transactions.
• Analyse transaction history, customer behaviour, device information and other available transaction indicators.
• Identify patterns associated with account takeover, card fraud, unauthorized transactions and other payment fraud.
• Support fraud prevention and detection initiatives.
• Escalate complex or material fraud cases to the appropriate investigation team.
• Maintain confidentiality of customer and transaction information.

Reconciliation & Recovery

• Reconcile disputed transactions and chargeback records with internal systems and settlement reports.
• Track financial impact arising from fraud, disputes and chargebacks.
• Support recovery of funds from fraudulent or erroneous transactions where applicable.
• Identify transaction and settlement discrepancies and ensure timely resolution.
• Prepare reports on chargeback losses, recoveries and outstanding cases

Reporting & Analytics 

• Prepare periodic reports on fraud trends, chargeback ratios, and operational performance.
• Prepare daily, weekly and monthly transaction monitoring reports.
• Prepare chargeback and dispute management reports.
• Analyse trends and provide recommendations to management.
• Maintain accurate management information and operational dashboards

DECISION MAKING AUTHORITY

• The role holder is mandated to safeguard the payment ecosystem by detecting suspicious activity, investigating disputed transactions, and preparing evidence to resolve chargebacks while ensuring compliance with card network rules, subject to approval of the Unit Manager

ACADEMIC BACKGROUND

• Bachelor’s degree in Finance, Accounting, Business Administration, Banking, Economics, Information Technology, Risk Management or a related field.
• Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or equivalent are highly desirable.
• Familiarity with fraud detection tools, chargeback management systems, and payment gateways.
• Understanding of PCI DSS requirements and card network compliance frameworks.
• Prior experience in e-commerce fraud prevention, risk management, or payments operations strongly preferred.

WORK EXPERIENCE

• 2–4 years of professional experience in fraud prevention, chargeback handling, or payments operations.
• Prior experience in e-commerce fraud prevention, risk management, or payments operations strongly preferred.
• Solid understanding of payments industry operations, including acquiring, processing, and card network rules.
• In-depth knowledge of Visa, Mastercard, and other card scheme dispute regulations.
• Awareness of common e-commerce fraud typologies (friendly fraud, account takeover, triangulation fraud, etc.).
• Experience applying risk frameworks to merchant onboarding and monitoring.
• Familiarity with e-commerce operations, authentication processes, and digital payment ecosystems

SKILLS & COMPETENCIES

• Transaction monitoring and fraud detection systems.
• Card and payment transaction processing.
• Chargeback and dispute management systems.
• Data analysis and investigation techniques.
• Microsoft Excel and reporting tools.
• Dashboard and management information reporting.
• Understanding of payment/card transaction flows.
• Basic knowledge of SQL or data analytics is an added advantage.

PROFESSIONAL CERTIFICATION

• Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or equivalent are highly desirable.