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  • Posted: Oct 29, 2021
    Deadline: Nov 15, 2021
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  • Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
    Read more about this company

     

    Accounts Receivables Internship

    About the Role

    Reporting to the Team Lead – Finance, SunCulture is seeking an Accounts Receivable intern who will be responsible for keeping up to date records of all pending and paid disbursements from clients, ensuring that clients are invoiced on time and ensuring that all payments done and received in the correct account and according to contract.

    Key Responsibilities

    • Ensure Invoices have correct information, approval and allocation of the same.
    • Preparation of payment receipts upon request.
    • Managing and ensuring AR issues are resolved at first level escalations.
    • Ensure the company is statutory compliant by remitting statutory deductions on a timely basis..
    • Weekly Meeting with the Unleashed team to discuss Invoicing and AR.
    • Customer statements reconciliation
    • Ensure proper accounting hygiene by ensuring all Accounts Receivable files are stored properly and in a neat and tidy manner.
    • Prepare mobile money reconciliation reports within the deadlines set.
    • Assist auditors during audit verifications.
    • Payment logging on the ERPs.
    • Any other finance-related role assigned from time to time by your reporting head.

    Qualifications

    • Bachelor’s degree in Accounting or related field.
    • Certified Professional Accountant (CPA-3) certificate is preferred.
    • 1 year of Accounting work experience.
    • Sound understanding of accounting and financial reporting principles and practices.
    • Analytical mind with strong conceptual and problem-solving skills.
    • Meticulous attention to detail with superb organizational skills.
    • Ability to work under pressure and meet tight deadlines.
    • Critical thinker with high proficiency in math.
    • Ability to work independently and as part of a team.
    • Excellent report writing, communication, and IT skills.
    • Advanced competency in Microsoft Office and Accounting software packages.
    • Attention to detail with a high degree of accuracy.
    • Have the ability to handle pressure, meet deadlines
    • Be organized and be an expert in  time management
    • An agile trainer capable of training and being trained and be very resilient and flexible

    go to method of application »

    Collection & Recovery Officer (Nyanza)

    About the Role 

    Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

    Does this sound interesting? If so, are you looking to;

    • Be accountable for reducing delinquency for assigned accounts
    • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
    • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
    • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
    • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
    • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
    • Initiate repossession of SunCulture assets as necessary.
    • Achieve the monthly collection targets as assigned by the supervisor
    • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
    • Ensure all work queues are acted upon.
    • Conduct field visit assessment before visiting the market areas.
    • Manage relationships with local authorities and Security Officers
    • Plan and organize field collection drives across all regions
    • Conduct monthly reporting as per portfolio performance on delinquency.

    Knowledge and skills for the Role:

    • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
    • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
    • Evidence of well-developed organizational skills and the ability to meet deadlines.
    • Integrity and ability to work in consumer finance with small scale farmers across Kenya
    • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
    • Target driven, self-starter, and problem solver
    • Demonstrated ability to follow policy and procedures.
    • Sound judgment, analytical, and decision-making skills.
    • Accuracy and attention to detail.
    • Demonstrated ability to quickly learn new systems and processes.    
    • Demonstrated commitment to service excellence.
    • Proficiency in GSuite, Microsoft Office

    go to method of application »

    Collection & Recovery Officer (North Rift)

    About the Role 

    Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

    Does this sound interesting? If so, are you looking to;

    • Be accountable for reducing delinquency for assigned accounts
    • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
    • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
    • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
    • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
    • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
    • Initiate repossession of SunCulture assets as necessary.
    • Achieve the monthly collection targets as assigned by the supervisor
    • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
    • Ensure all work queues are acted upon.
    • Conduct field visit assessment before visiting the market areas.
    • Manage relationships with local authorities and Security Officers
    • Plan and organize field collection drives across all regions
    • Conduct monthly reporting as per portfolio performance on delinquency.

    Knowledge and skills for the Role:

    • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
    • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
    • Evidence of well-developed organizational skills and the ability to meet deadlines.
    • Integrity and ability to work in consumer finance with small scale farmers across Kenya
    • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
    • Target driven, self-starter, and problem solver
    • Demonstrated ability to follow policy and procedures.
    • Sound judgment, analytical, and decision-making skills.
    • Accuracy and attention to detail.
    • Demonstrated ability to quickly learn new systems and processes.    
    • Demonstrated commitment to service excellence.
    • Proficiency in GSuite, Microsoft Office

    go to method of application »

    Collection & Recovery Officer (Eastern)

    About the Role 

    Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

    Does this sound interesting? If so, are you looking to;

    • Be accountable for reducing delinquency for assigned accounts
    • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
    • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
    • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
    • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
    • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
    • Initiate repossession of SunCulture assets as necessary.
    • Achieve the monthly collection targets as assigned by the supervisor
    • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
    • Ensure all work queues are acted upon.
    • Conduct field visit assessment before visiting the market areas.
    • Manage relationships with local authorities and Security Officers
    • Plan and organize field collection drives across all regions
    • Conduct monthly reporting as per portfolio performance on delinquency.

    Knowledge and skills for the Role:

    • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
    • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
    • Evidence of well-developed organizational skills and the ability to meet deadlines.
    • Integrity and ability to work in consumer finance with small scale farmers across Kenya
    • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
    • Target driven, self-starter, and problem solver
    • Demonstrated ability to follow policy and procedures.
    • Sound judgment, analytical, and decision-making skills.
    • Accuracy and attention to detail.
    • Demonstrated ability to quickly learn new systems and processes.    
    • Demonstrated commitment to service excellence.
    • Proficiency in GSuite, Microsoft Office

    go to method of application »

    Aftersales Associate

    About the Role

    The After Sales Associate manages SunCulture customer queries and complaints. You will also be asked to troubleshoot and escalate complaints across a number of communication channels with the main aim of maintaining and strengthening customer relationships that will lead to the growth and profitability of SunCulture.

    Key Responsibilities

    • Maintain a positive, empathetic, and professional attitude toward customers at all times.
    • Ensure customer satisfaction and provide professional customer support.
    • Keep records of customer interactions, comments, and complaints on Freshdesk and other systems
    • Provide feedback on the efficiency of the customer service process.
    • Solid knowledge of all SunCulture products in order to address all customer queries.
    • Acknowledge and resolve customer complaints within stipulated SLAs.
    • Communicate with customers through various channels.
    • Respond promptly to customer inquiries.
    • Be flexible regarding the offered working hours.
    • You need to be reliable and responsible in your daily undertakings.
    • Train new members on SOPs for the after-sales team.
    • Provide encouragement to team members by sharing important communication.
    • Answer team member questions help with team member problems and oversee team member work for quality and guideline compliance.

    Does This Sound like you?

    • Hands-on, detail-oriented, and strong execution skills.
    • Good communication Skills both Written and Spoken with the ability to interact freely with customers.
    • Passion for irrigation and proactive in decision making
    • Independent thinkers who are able to thrive in a fast-paced dynamic environment.
    • In-depth knowledge of SunCulture products.
    • Have the ability to handle pressure, meet deadlines
    • Be organized and be an expert in  time management 
    • An agile trainer capable of training and being trained and be very resilient and flexible
    • Good basic computer skills in packages.
    • O Level, diploma, or degree in communication, marketing, customer relations, or any other field is an added advantage.
    • Experience in working with customer support teams.

    Method of Application

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