Jobs at Avenue Healthcare

Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures, and standards.

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good working relationship with our stakeholders
  • Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done.
• Ensure that Avenue corporate governance policies are adhered to. 
  • Prevent, detect and report any fraud or criminal activity
  • Liaise with the Nurse in charge to fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Supervise patient attendants as per their job description
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Appraise the next of kin on patient’s goals of care
• Ensure recording and safe keeping of patient’s valuables
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Educate patients and family on issues relevant to their health
• Prioritization of patient needs in a documented nursing care plan.
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly A checklist should be kept and updated on the 1st and 16th of every month, and as needed.
• Update doctors/consultants on patient’s progress and any  critical values as soon as they are available
• Perform all invasive nursing procedures under aseptic technique
• Enter unit specific data daily and promptly
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Complete official checklists for all patients prior to procedures(theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Drug administration;
  • Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
  • Keep D.D.A. drugs safe and drug register properly per unit requirements
  • Refund all unused drugs immediately
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
  • professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Client satisfaction (patient, consultants and others)-  ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved issues to the Unit Manager and demonstrate follow-up and improvement.
• Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

• Diploma in Nursing / Bachelor of Science in Nursing 
• Higher Diploma in Neonatal / Pediatric Critical Care Nursing (NICU/PICU) is a must have
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• Minimum 2 years’ experience as a  NICU/PICU Nurse
• Excellent interpersonal and communication skills as well as attention to detail, results oriented and reliable 

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Job Objective/Purpose

Provide and ensure quality Kitchen/catering services within the Avenue group in line with the company policies and procedures.

Key Responsibilities

• Daily menu planning for the entire Hospital clientele (i.e patients, staff etc.). Establish portion sizes, test new recipes and file recipes for all new menu items in the recipe books.
• Estimate food consumption within the Hospital consumption and ensure timely requisitions of food purchases with the requisite LPOs and goods delivery notes.
• Ensure that each department/section place orders for the next day consumption based on their par stock levels.
• Ensure proper receiving, storage, and rotation of products to comply with the required HACCP standards.
• Minimize waste and maximize thorough usage of food through careful ordering, proper ordering and well-organized storage, use of required hospital recipes.
• Manages the kitchen and ensures compliance with all standards of best practices.
• Oversee catering events and may also offer culinary instruction and/or demonstrate culinary techniques.
• Review daily food consumption and be actively involved in food and Labor cost controlling.
• Review “Sensitive patients Inventory Items” sheet daily and take proper action for variance.
• Ensure proper equipment operation/maintenance.
• Attend daily departmental briefs to ensure all functions are executed accurately.
• Review and plan employees’ working schedule/rota based on operational needs, to ensure that manning levels are correct, and they are not exceeded without permission.
• Review invoices from suppliers for accuracy and ensure that ordering practices remain within budget.
• To hold monthly meetings with Sous-Chef and kitchen team to ensure smooth running of the kitchen department.
• Review “Current Inventory Report” with Sous-Chef and make a plan to use any excessive inventory items, ensure the end of the inventory is accurate and completed.
• Attend Management Meetings as required.
• Review “Financial Statement” of the month and be aware of current financial status of the kitchen operations for all factors.
• Review “Cost of Goods Sold Percentage” for the month and develop a plan to manage the food cost if COGS percentage exceeds the budget.
• To develop and monitor performance standards for kitchen staff, hold regular performance appraisals with the team, to identifying areas for development and training needs to ensure that requisite training is implemented.
• Analyze “hospital clients kitchen complaints report and develop an action plan to ensure maximum “Client Satisfaction” as well as financial result of the operation.
• Reviewing “Par Stock Level” for each item based on existing operational situation.
• To prepare and submit the required annual budgetary information and updates as required.
• To be fully aware of trends in the industry and make suggestions for improvement of the hospital catering operations.
• Menu re-engineering as and when may be required through review of existing data and trends in relation to existing food pricing.
• Participation in incident reporting, root cause analyses, clinical audit and Quality Improvement Plans as required
• Maintain a positive work attitude and foster team work.
• Ensure patient satisfaction through quality care, confidentiality, communication, feedback, escalation and demonstrated follow-up of patient’s concerns.
• Ensure that Avenue corporate governance policies are adhered to. 
  • Prevent, detect and report any fraud or criminal activity
  • Timely review and implementation of audit recommendations
• Ensure adequate knowledge of all Avenue policies, procedures and systems.
• Any other duty as may be assigned from time to time by your immediate supervisor in line with the job description.

Person Specification

• 3+ years higher diploma in food production 
• Familiar with HACCP kitchen safety procedures 
• 3+  years’ experience as an Executive Chef 
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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Job Objective/Purpose

Lead the Housekeeping Department by developing and implementing departmental objectives in line with the Avenue group’s company policies and procedures.

Key Responsibilities

• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards, and satisfaction of clients’ needs
• Responsible for cleanliness, orderliness and appearance of the entire Hospital. Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for clients and guests.
• Inspect all areas and take corrective measures to meet Avenue’s Standards in terms of cleanliness, maintenance, and supply.
• Maintain an inventory of the furniture, linen, uniforms and movable equipment and other fixed assets in the patient holding areas, offices, and related premises and to ensure they are regularly checked.
• Inspect and approve all supply requisitions for the housekeeping department, and to maintain par stock, inventory control, and cost-control procedures for all materials.
• Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
• Manage cleaning supplies, linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hospital business needs.
• Ensure the provision of proper uniforms for all staff.
• Participate in all refurbish and renovation projects planning, execution, and final set up including snag lists
• Ensure that client facing areas, offices and guest facilities are made as per company standard.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines
• Coordinate and oversee pest eradication activities.
• Plan & organize decoration for special functions and festive seasons.
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function. 
• Plan, control and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Daily inspection of public areas and employee’s locker rooms.
• Coordinating the preventive maintenance schedule of all non-clinical equipment and areas.
• Any other duty as may be assigned from time to time by your immediate supervisor in line with the needs of the business 

Person Specification

• Higher diploma/ Bachelor’s degree in Hospitality or Hotel Management 
• 3+ years’ experience in a housekeeping senior management position, in a 4 star or 5 Star Hotel setting
• Operational knowledge of housekeeping and laundry equipment and chemicals
• Strong interpersonal and communication skills
• Attention to detail
•  Result Oriented
• Customer focus

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JOB DETAILS

Key Responsibilities 

• Ensure that the facility has the necessary equipment and ensure that they are in good working condition.
• Ensure timely, accurate and 100% billing of drugs. If the hospital management system is down, liaise with the receptionist /invoicing clerk to inform the client that drugs will be recorded on a manual card and issued then card collected later after the bill has been finalized once the system is back. 
• All processed prescription orders should be well labeled, counter checked then client informed to collect their cards before the medication is dispensed.
• Ensure that all insurances exclusion lists are adhered to.
• Ensure that the Pharm-Tech informs the doctor on equivalent of the out of stock medication and the prescription is amended.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Manager for approval of adjustment by the Stock Controller.
• Prevention of medication errors by counter checking and verifying the prescription on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• All stock movements including goods received, goods returned, purchases from petty cash, prescriptions issued to patients on cash, inter-branch transfers or in house clinics, expired drugs, lost or stolen items must be captured in the HIS real time.
• DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Manager for approval of adjustment by the Stock Controller.
• Generate and send LPOs to the respective suppliers.
• Ensure accurate receiving, counter checking and signing of the invoiced orders and delivery notes as per send L.P.O. Drugs with an expiry less than six months should be received with a Letter of Undertaking and returned to the supplier if not consumed within the 6 months.
• Ensure timely and accurate entry of invoices into the hospital management system and that they are well stored to be checked and dispatched to Finance/Accounts by end of the month.
• Ensure a well arranged pharmacy that is neat, presentable dispensing counter and workstation
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure timely escalation of any urgent out of stock items to the Pharmacy Manager for manual purchase approval.
• Ensure that any issue pertaining quality is escalated to the Pharmacy  Manager.
• Drugs/surgical items expiry management;
  • Ensure shelf allocation for weekly checking of expiries and communicate to the Pharmacy Manager.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and share the short expiry list with the doctors to assist in prescribing.
  • Expired drugs should be documented, quarantined and disposed as per the PPB regulations. 
  • Allocate emergency trolley to ensure its well-stocked at all times and expiry managed
• Ensure that Avenue corporate governance policies and procedures are adhered to. 
  • Prevent, detect and report any fraud or criminal activity 
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Ensure all sentinel incidents/events are recorded and reported to the Pharmacy Manager within 24 hours using the provided tools. 
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client Satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS
• Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

• A Diploma in Pharmacy
• A minimum of 3 years experience with at least 1 year in supervision
• A valid pharmaceutical technologist license
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

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Job Objective/Purpose

To ensure that Avenue Healthcare’s defined policies, protocols, procedures and standards are adhered to by all medical staff in AHC facilities.

Key Responsibilities

•  The Nurse in charge will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department;
  • Efficient staffing - Liaise with the Nursing Services Manager/HR to ensure optimal staff levels including reallocation of staff depending on staffing needs, as well as efficient use of overtimes and locums.
  • Identify training gaps and liaise with the Nursing Services Manager/HR to facilitate training.
  • Regular staff engagement and monthly staff meetings with documented evidence of attendance eg. minutes
  • Reward, recognition and discipline - Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
  • Ensure staff are well groomed; have their respective uniform, name tags etc
• Ensure that the unit has the following required resources;
  • Collaborate with the NSM/HR to ensure that there is an updated locum pool
  • Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good relationship with stakeholders
  • Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done.
• Ensure that Avenue corporate governance policies are adhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Review and act on quality indicator reports
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Supervise and offer mentorship to patient attendants and nurses per their job description
• Engaging the multi disciplinary team actively during ward rounds and receive handover reports from the outgoing nurse on shift
• Ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care.
• Ensure prioritization of patient needs in a documented nursing care plan.
• Keep emergency trolley organized for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed promptly. A checklist should be kept and updated on the 1st and 16th of every month.
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting.
• Ensure that all invasive nursing procedures are done under aseptic technique
• Compiling monthly unit reports by 1st of every month.
• Compiling government reports and submitting them by 2nd of every month
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Ensure patient privacy and confidentiality is maintained at all times
• Participate in emergency response
  • Drug administration;
  • Ensure adherence to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Ensure that all new drug orders are submitted to pharmacy promptly and STAT doses given within 30 minutes
  • Ensure D.D.A. drugs are safe and register is kept properly per unit requirements
  • Ensure all unused drugs are refunded immediately
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor.
  • Ensure all treatment sheets have information on drug allergies
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.
  • Any other duty as assigned by your immediate supervisor in line with the job 
• Patient satisfaction and confidentiality:
  • Ensure patient satisfaction through quality of care, communication, and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction in the pharmacy units.
  • Always maintain client/patient privacy and confidentiality
• Any other duty as assigned by your immediate supervisor in line with the job description 

 Person Specification

• A BsN in nursing and administrative training 
• Higher Diploma in Oncology Nursing 
• A valid nursing council of Kenya license 
• 2 years experience in a related position 
• COHSASA or other Accreditation experience
• Updated BLS, ACLS/ATLS certificate
• Excellent interpersonal and communication skills
• Attention to detail

go to method of application »

Job Objective/Purpose

Responsible for ensuring quality care within the unit and must adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• The Nurse in charge will perform the following people management duties as guided by Avenue HR      policies and in coordination with the HR Department;
  • Efficient staffing - Liaise with the Nursing Services Manager/HR to ensure optimal staff levels including reallocation of staff depending on staffing needs, as well as efficient use of overtimes and locums.
  • Identify training gaps and liaise with the Nursing Services Manager/HR to facilitate training.
  • Regular staff engagement and monthly staff meetings with documented evidence of attendance eg. minutes
  • Reward, recognition and discipline - Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
  • Ensure staff are well groomed; have their respective uniform, name tags etc
• Ensure that the unit has the following required resources;
  • Collaborate with the NSM/HR to ensure that there is an updated locum pool
  • Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good relationship with stakeholders
  • Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorizations and documentation has been done.
• Ensure that Avenue corporate governance policies are adhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Review and act on quality indicator reports
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Supervise and offer mentorship to patient attendants and nurses per their job description
• Engaging the multi disciplinary team actively during ward rounds and receive handover reports from the outgoing nurse on shift
• Ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care.
• Ensure prioritization of patient needs in a documented nursing care plan.
• Keep emergency trolley organized for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed promptly. A checklist should be kept and updated on the 1st    and 16th of every month.
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting.
• Ensure that all invasive nursing procedures are done under aseptic technique
• Compiling monthly unit reports by 1st of every month.
• Compiling government reports and submitting them by 2nd of every month
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Ensure patient privacy and confidentiality is maintained at all times
• Participate in emergency response
  • Drug administration;
  • Ensure adherence to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Ensure that all new drug orders are submitted to pharmacy promptly and STAT doses given within 30 minutes
  • Ensure D.D.A. drugs are safe and register is kept properly per unit requirements
  • Ensure all unused drugs are refunded immediately
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor.
  • Ensure all treatment sheets have information on drug allergies
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.
• Any other duty as assigned by your immediate supervisor in line with the job description 

Person Specification

• A BSN in nursing and administrative training 
• A valid nursing council of Kenya license 
• 2 years experience in a related position 
• COHSASA or other Accreditation experience
• Updated BLS, ACLS/ATLS certificate
• Excellent interpersonal and communication skills 
• Result Oriented
• Attention to detail