Jobs at Britam

Job Purpose

The Product Analyst will lead and execute the roadmap of enhancements as well as new features ideation and development across Britam’s Digital assets. The ideal candidate will have experience managing technical projects to successful execution, a passion for creating a frictionless customer experience, the curiosity to investigate new solutions and the ability to act as a thought leader on the next wave of Digital. In addition, he/ she will oversee digital results to measure success and optimize the digital experience and help shape future strategy.

Key Responsibilities

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenario, business analysis, task and workflow analysis.
• Develop required documentation that translates the business requirements to solution designs - customer journeys, requirements specifications, business case, project plans.
• Champion the development of digital solutions by carrying out business analysis, designing end user testing documents, collaborating with internal and external parties to carry out user testing.
• Work closely with IT to develop required business intelligence reports, analytics, insights and reports to guide the business development teams.
• Carry out market intelligence for digital partnerships highlighting competitor activities, disruptive trends and potential opportunities in the market.
• Identify opportunities to drive client success through advanced customer segmentation methods, improved review workflows, efficient production options, normalization of incoming data, and better client-side workflows.
• Drive the Digital innovation agenda together with the Head of P & D Innovations continuously identifying and developing solutions that deliver superior customer experience.
• Key liaison and customer (partner) advocate, ensuring customer needs are observed and fulfilled, between the customer(partner); first tier customer support representatives; and the various segments.
• Support the strategic direction of digital product development as well as service and process offerings with a digital focus; analyze client feedback to make recommendations for continuous improvement and/or development of new functionality or features.
• Must be seasoned and proficient professional to stay ahead of the digital curve, innovative, proactive and provocative, yet diplomatic—an expert at managing relationships.
• Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
• A Self-starter who works well in a fast-paced, team-oriented environment who can devise the right course of action to achieve the objective.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

As described in your Personal Scorecard.

Knowledge, Experience And Qualifications Required

• Undergraduate or graduate degree in business, IT, actuarial science, or related field.
• 5-10 years’ experience in a similar role with demonstrable track record of achieving success.
• Prior experience in insurance will be an added advantage.
• Prior experience as a business/ system analyst or product manager is required.
• Understanding and experience with data mining & data analytics.
• Understanding and experience in REST, SOAP, or other API technologies is required.
• Basic understanding in project management.
• Demonstrated experience growing projects into long-term client partnerships.
• Excellent interpersonal and collaboration skills.
• A passion for innovation, design, and technology.

Technical/ Functional Competencies

• Customer, market and competitor understanding.
• Knowledge of insurance regulatory requirements.
• Knowledge of Britam products.
• Selling skills.
• Sales and marketing management skills.

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Job Purpose

Reporting to the Internal Audit Manager the role holder will be responsible for conducting internal audits in line with the audit plan or as requested by the board or audit committee.

Key Responsibilities

• Identify and critically evaluate elements of governance and risk management in the service, design appropriate risk management and mitigation strategies for implementation.
• Plan and execute internal audits in accordance with International standards on professional practice of internal audit and department’s audits methodology.
• Develop, consultation with Internal Audit Manager, detailed audit programs based on the documented procedures and best practice, for each identified audit project, giving special attention to potential risk areas.
• Carry out detailed audit tests on all the Group’s operations based on standard audit programs in accordance with the approved Annual Audit Plan. This includes review of operations, highlighting areas of internal control weakness and making recommendations to improve efficiency. The jobholder may change the scope of the audit if actual circumstances in the field so demand.
• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations.
• Ensure detailed audit tests are performed on all the Group’s operations based on Standard audit programs in accordance with the approved annual audit plan. This includes recommendations to improve efficiency. The job holder may change the scope of the audit if actual circumstances in the field so demand.
• Determine internal audit scope for particular assignments.
• Maintain open communication with management and audit department management.
• Develop new continuous improvement initiatives, evaluate the adequacy of internal control systems.
• Gather adequate audit evidence to support findings and suggestions for improvement.
• Discuss with the Internal Audit Manager on the appropriate method in gathering audit evidence, depending on the actual circumstances encountered in the field in the course of the fieldwork, the job holder will constantly discuss the findings of the business so that only unresolved issues appear in the final report.
• Pay visit to Regional and Branch offices to ensure operations are in line with the Group.
• Assisting the Internal Audit Manager in the review and documentation of existing accounting, administrative and internal control systems for adequacy and effectiveness and making recommendations for improvement. This will cover the Group operations and call for a thorough understanding of all the Group’s operations.
• Work with the Internal Audit Manager in verifying compliance with all the relevant legislation and regulatory requirements.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures

As described in your Personal Scorecard.

Knowledge, Experience And Qualifications Required

• Bachelor’s degree in relevant field.
• CPA (K) certified is a requirement.
• Certified Internal Auditor (CIA), Certified Information Systems Analyst (CISA) and Certified Financial Analyst (CFA) are an added advantage.
• 4-6 years working experience in an Audit related field.

Technical/ Functional Competencies

• Knowledge of internal audit procedure.
• Decision making – ability to make strategic decisions in a timely and effective manner.
• High moral and ethical standing.
• Highly motivated.