Jobs at Church World Service

Job Description

Case Processing Assistant II Reports to: Case Processing SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: Programs, Case Processing Job nior Assistant, National Introduction:Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.Primary PurposeThis position is responsible for applying in-depth USRAP knowledge to process refugee case files in the most efficient manner. The position will either work in Refugee Communication or in Case Processing in either the USCIS Admin Unit, Medicals and Assurances Unit, Projects Unit, Sub-office Support Unit or Protection Unit

Essential Duties:

• Completes all tasks related to refugee case processing as assigned by the supervisor, ensuring adherence to policies and procedures. 
• Demonstrate proficiency in START.
• Ensures and completes accurate records and updates in START and the physical file. 
• Reviews and updates cases in readiness for the next stage in processing.
• Conducts refugee counseling and updates data in START as appropriate.Scans, renames and uploads documents in START.
• Ensures strict compliance and adherence with the Integrity and Compliance Guidelines when working with refugee cases and communicating with implementing partners and applicants. 

Refugee Communication Duties:

• Responds to case status inquiries from Refugees, Partners, Attorneys, Resettlement Agencies and Congress either electronically or via physical letter, with strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records.
• Handles V93 case management that requires communication with IO/FOD.Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.
• Assists with the development of materials to improve understanding of the USRAP for use either internally or by partners.
• Writes deferrals, and correctly updates responses in START and the physical file.
• Handles unscheduled visits by refugee applicants at the RSC Africa gate.Processes password requests from MyCase Website password and provide them to applicants in a timely manner.
• Assist with case management through a holistic view of USRAP cases and follow up with relevant RSC Africa processing teams to effect changes to the case as needed. Use reports to monitor specialized caseloads (e.g. minors, expedites, family reunification, long stayers, among others).
• Occasional travel to different processing locations to provide case status information to USRAP applicants, conduct cross-referencing and decision counseling, support Field Processing and USCIS on admin days, and solicit refugee information for the purpose of case processing and updating.
• Case Processing Duties:Handles V93 case management that requires communication with IO/FOD.Corresponds with refugee applicants and partners for decision letter distribution.
• Occasional travel to different processing locations to distribute decision letters, conduct applicant counselling, scan documents on CIS circuit rides, collaborate with IOM during concurrent medical missions. 
• Additionally, solicit refugee information for the purpose of case processing and updating.Conducts tasks related to all stages of case processing.Manages I-602 waivers, Request for Reconsideration (RFR) and Request for Re-evaluation (RREs).
• Updates START and the physical files for IRAD and PRM review. Drafts case notes for USCIS review.Prepares cases for review by the FOD and completes updates upon completion of the review.
• Review cases, requests medicalsand updates data in START as appropriate.Updates medical information, uploads the scanned medicals and updates data in START as appropriate.Review cases and requests assurances and updates data in START as appropriate.Contact applicants for case group and UST management.Completes other duties as assigned by CWS/RSC Africa Management.

Qualifications

• Bachelor Degree required or four years of paid work experience in lieu of a Bachelor
• Four (4) years of paid work experience is required
• Prior paid work experience with CWS Africa is required

Skills:

• Strong written and verbal English skills
• Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
• Strong organizational and time management skillsMaintain a high performance standard with attention to detail
• Take initiative in the development and completion of projectsAbilities:Manage large and diverse workload uder pressure with competing priorities.Maintain the integrity of official records; Analyse and solve complex problems and make sound decisions; Work with minimal supervisionMaintain a high performance standard with attention to detail; Work independently and contribute to overall operations of RSC Africa; Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)

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Primary Purpose

The Software Development Supervisor position is primarily responsible for defining software features and taking lead in developing software applications by studying operations; designing, developing, and installing software solutions; managing the entire software development life cycle. This position supervises the IT software developers.

Essential Duties

• Achieves and maintains a thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management for RSC Africa programs.
• Oversees the software development lifecycle by taking the lead on Requirements Gathering, Design, Implementation, Testing, & Maintenance
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Supervises, supports and develops software developers by providing advice, coaching and recommending educational opportunities.
• Oversees new product development by ideas by collecting screening, feasibility study and concept development.
• Documents and demonstrates solutions by developing documentation, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects operations by keeping information confidential.
• Resolves software development requests escalated from service desk.
• Collaborating with the site and sub offices IT staff in supporting software applications.
• Provides input and recommendation to the IT manager on IT automation.
• When needed, covers the responsibilities of the other IT specialists.
• Working with the IT specialists on various tasks and projects.
• Any other tasks as assigned by the Software Development Manager or IT Management

Experience

Qualifications:

• Six (6) years paid work experience required
• Four (4) years directly related specialized experience performing the essential duties in bespoke software/application development is required.
• One (1) year direct supervisory experience required.
• Experience in software development project management is preferred.

Skills

• Strong knowledge in the .Net and web development environment with relational databases.
• Strong knowledge in MSSQL Database architecture, design and development, including SQL reporting services, BIDS reporting environment.
• Strong knowledge in PHP, Javascript and C# programming languages. Strong Knowledge in Object Oriented Programming.
• Knowledge of GIT Version Control.
• Strong Knowledge in essential Windows and Linux system administration is required. Android and Java programming experience a plus.
• Knowledge of Model View Controller (MVC) a plus.

Education & Certifications

• Bachelor’s Degree in IT, or an additional four (4) years work experience in a related field required in lieu of a bachelor’s degree.
• Specialization in software development preferred.

Abilities

• Interpret written requirements and technical specification documents;
• Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.