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  • Posted: Nov 8, 2021
    Deadline: Nov 24, 2021
  • CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company


    Agency Services Assiatant - CIC Life


    The job holder shall act as the link between Back Office and Sales Force to ensure smooth operation of the agency force in the field and efficient communication with the Back Office team.

    Primary Responsibilities

    • Ensure timely coding of the new Financial Advisors, Unit Managers and Agency Managers whilst maintaining up to date personal files through EDMS;
    • Ensure that Financial Advisors, Unit Managers and Agency Managers who are terminated or leave the business are deactivated in the system within stipulated timelines;
    • Provide accurate weekly and monthly performance reports;
    • Process monthly agency payroll within stipulated timelines;
    • Provide accurate competition reports as well as follow up for timely payments of competitions and logistical support in incentives/competitions that reward production and persistency;
    • Ensure timely dispatch of proposal forms and marketing collateral to the Agencies;
    • Ensure 100% agents compliance with CIC Life, IRA, AKI guidelines and other industry bodies;
    • Prepare a listing of compliant and non-compliant Financial Advisors and follow up on AKI provisional license, AKI cards as well as IRA licenses;
    • Support the agency force by responding to various agents’ queries and providing day to day agents requirements;
    • Provide administrative support and training to Agencies as may be required from time to time; and
    • Any other relevant duties as assigned from time to time.


    Academic Qualifications

    • Bachelor’s Degree in Business, Insurance, Actuarial or in a related field

    Professional Qualifications

    • Certificate of Proficiency in Insurance (COP/ECOP) is desirable
    • Progress towards an Insurance professional certification (AIIK/FLMI/CII) will be an added advantage


    • Up to one (1) years relevant experience

    Skills and Attributes

    • Excellent communication and presentation skills
    • Technical competence in insurance
    • Proficient in MS Excel with excellent analytical skills

    go to method of application »

    Credit Control Assistant (Contract)


    To ensure that debts are managed and maintained at it’s minimal. To ensure that there is strict adherence to the credit policy.


    • Participate in implementation of the company’s credit control policy;
    • Sending monthly statements and resolve incoming queries on outstanding accounts from intermediaries;
    • Apply reminders on account to ensure debts are paid in a timely manner and full follow through by relevant intermediaries;
    • Referring of uncollected debts to debt collection agencies, managing legal action and reference to the Credit Reference Bureau (CRB);
    • Drive collection of premium debited on a monthly basis;
    • Tracing and pursuing long outstanding debtors and where possible, assess capacity to settle debts;
    • Follow up bounced cheques and contacts the clients for replacements as and when it arises and provides a monthly report;
    • Check remittances (RTGS, EFT, IPFs) and facilitate receipting within 2 days and monitor daily receipting and banking of all premiums received;
    • Visit and call intermediaries for follow up on collections and reconciliations to provide a weekly report.


    Academic Qualifications

    • Bachelor’s degree in a related field

    Professional Qualifications

    • CPA or Certificate in credit control management will be an added advantage.


    • Up to two (2) years’ relevant experience

    Skills and Attributes

    • Planning and Organizing skills
    • Interpersonal Skills
    • Communication Skills
    • Negotiation Skills
    • Knowledge of Business Environment

    If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through:

    Method of Application

    Use the link(s) below to apply on company website.


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