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  • Posted: Apr 9, 2020
    Deadline: Apr 19, 2020
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  • Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.
    Read more about this company

     

    Quality Systems Manager – ISO Standards & Policie

    Our client is a leading engineering and contracting company specialized in designing and executing electrical works, with the main focus being in the corporate market.

    They seek to hire a Quality Systems Manager to ensure implementation of ISO standards & policies and conduct internal audit for ISO standards.

    Responsibilities

    • Develop and implement the Quality Management System for the Group and subsidiaries to uphold and ensure compliance to quality International standards.
    • Set strategic objectives in leading and ensuring the achievement of Company goals and compliance targets in Quality Assurance.
    • Be the vital link between Snr Management and company performance on all Quality issues and play the role of Lead Auditor in all Quality-related company audits.
    • Conduct regular reviews, propose amendments and meet established standards and requirements
    • Develop Quality plans that comply with Company policies and procedures and client requirements and provide regular quality performance feedback (measured against set indicators) and non-conformance reporting to the Management and Project teams.
    • Manage and ensure that the system and controls of the Quality Management System are working efficiently and effectively.
    • Conduct regular audits and inspections at project sites to review and maintain Quality standards and requirements for the Group.
    • Educate, promote and provide training to enable the Group to achieve the desired Quality performance objectives.
    • Report deviations and non conformances to company’s management system and supervise the progress of resulting corrective actions to be taken
    • Develop and maintain an efficient and systematic library of relevant QA documentation and to facilitate best practices sharing within the Group
    • Responsible for all Quality Assurance related issues and operational matters
    • Prepare and submit monthly safety and quality performance reports to the management.

    Qualifications

    • Bachelors Degree in Engineering
    • A diploma or master in Quality management is an added advantage.
    • Must have wide experience in ISO 9001,14001, 27001 in large contracting business
    • A minimum of 8 years relevant experience preferably in Construction industry
    • Possess good knowledge of ISO standards and policies
    • Possess strong leadership ability to lead and groom team members
    • Energetic, committed and analytical with good organization acumen
    • Strong spoken and written communication skills
    • Good interpersonal skills and able to work well with others in a fast-paced working environment
    • Flexible to work outside normal office hours

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    Business Development Manager – Electrical Engineering

    Our client is a leading engineering and contracting company specialized in designing and executing electrical works, with the main focus being in the corporate market.

    They seek to hire an ambitious and energetic Business Development Manager to help expand their business and penetrate the market.

    S/He should have a flair in networking with top contracting companies & Project Owners.

    Responsibilities

    • Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.
    • Creating development plans and growth projections
    • Identifying market opportunities through meetings, networking and other channels
    • Meeting existing and potential clients
    • Liaising with colleagues to develop sales and marketing strategies
    • Attending events such as exhibitions and conferences
    • Preparing sales presentations and participating in sales meetings
    • Research and identify the needs of companies and customize solutions best suited for them.
    • Identify emerging markets and market shifts while being fully aware of new products and competition status.
    • Suggest sales training programs and techniques
    • Regularly communicate with customers and evaluate their needs and handle complaints from customers.
    • Track the progress of weekly, monthly, quarterly and annual objectives

    Qualifications

    • Bachelor’s Degree in a Business-related field.
    • Knowledge in estimation and tendering will be an added advantage.
    • Minimum 8 years’ experience in a B2B business development role
    • A demonstrated ability to successfully lead teams to deliver to consistently high standards
    • Dynamic, ability to multitask, work in a team, under pressure and own initiative, and to close a sale
    • Excellent spoken and written communication skills and with a proven ability to present to high level stakeholders in a confident and mature manner
    • Excellent interpersonal skills and ability to effectively manage internal and external customers
    • Computer literate with working knowledge of all Microsoft Office applications
    • Able to deliver agreed KPIs in a result driven environment

     

    go to method of application »

    Customer Experience Representative

    As a Customer Experience Representative, you will be responsible for reviewing, evaluating and processing applications received globally for the Technology Impact Program.

    The review and evaluation process includes assessing application information, checking the background of the applicant, corresponding via email, and, as needed, virtual meetings or phone calls with applicants.

    You will be equipping nonprofit and social impact organizations with Autodesk technology, enabling them to drive greater social and environmental impact in the world.

    This person will work closely with the team lead and other team members to ensure the integrity of the software donation program and impact data.

    Responsibilities

    • Application Review & Customer Experience
    • Assess applications according to the criteria of the Technology Impact Program and communicate with applicants to further evaluate program eligibility and applicant needs.
    • Make informed, quality decisions in a timely manner to ensure integrity of the Technology Impact Program and a positive customer experience.
    • Maintain regular communication & collaboration with the team lead and other team members.
    • Serve as the primary interface between applicants and the Autodesk Technology Impact Program, and provide a high-quality customer experience by communicating via email, virtual meetings, and other technology platforms.
    • Capture required information at key points along the customer journey.
    • Accurately input and maintain a database of customer information on CRMs or collaboration tools, including Salesforce, HubSpot, Fluxx, OneDrive, or others as needed.
    • Problem-solve to efficiently resolve application, software order, or customer experience issues; Escalate issues to Program/Project Managers in a timely and efficient manner.
    • Ensure the application process is functional and make recommendations for improvement.
    • Support program’s quarterly reporting process and other basic reporting projects as needed
    • Maintain a basic but broad understanding of Autodesk product offerings for the design, manufacturing, architecture, engineering, and construction industries, and effectively communicate how Autodesk technology can offer solutions to non-profit and start-up organizations.
    • Maintain a general understanding of social and environmental impact areas, particularly as they relate to low carbon innovations, health & resiliency, and workforce prosperity & development.

    Required Skills

    • Strong customer support
    • Strong written and oral communication skills
    • Strong interpersonal skills
    • Strong problem-solver and self-starter
    • Ability to make quality decisions in a timely manner; Ability to function in ambiguous situations where sound-judgment must be exercised
    • Thrives in a fast-paced, collaborative team environment with ability to work independently for extended periods of time
    • Extremely detail oriented with strong organization and time management skills
    • Proven ability to prioritize, multitask, and manage multiple initiatives and programs across the entire lifecycle
    • Proficient knowledge of Microsoft Office
    • Experience in Excel
    • Comfortable working across multiple time zones
    • Comfortable working with different cultures
    • Fluent English language skills required

    Bonus – Desired Skills

    • Basic understanding of Salesforce.com; applicant information will need to be processed via salesforce.com.
    • Ability to anticipate, understand and assist with customer questions
    • Identify opportunities for improving processes, efficiency, effectiveness, and collaboration through continuous improvement
    • At least four (4) years’ experience in Customer experience.

    Method of Application

    If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject  to [email protected] before 19th April 2020.

    Kindly indicate current/last salary on your CV

    N.B: We do not charge any fee for receiving your CV or for interviewing.

    Only candidates short-listed for an interview will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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