Jobs at Danish Refugee Council

Overall purpose of the role: 

• The MEAL Officer will be responsible for conducting Monitoring & Evaluation activities as per the work plan. This role has program focus and ensures compliance with DRC MEAL procedures and guidelines within the program locations. The role contributes to program quality assurance and data management, which are translated into action plans and day-to-day tasks. The role provides MEAL technical support and/or guidance to field operations.  The role will be responsible for ensuring effective MEAL systems and tools are in place, and are adopted by field teams, partners and other implementing agencies. The incumbent will work closely with Project Manager, MEAL Coordinator, all the DRC program staff, & staff from partner agencies.

Responsibilities: 
Designing, planning & implementation of strategies for data collection & storage, analysis & sharing:

• Responsible for all projects database. She/he will work in designing databases on project activities/beneficiaries and assist in updating regularly the database according to the project requirements.
• Support project staff and partners in planning for and executing MEAL activities, including, data collection methodology and tools and data management, analysis and use.
• Support and contribute to the development and implementation of MEAL systems for DRC and partners, including SOPs, guidance and tools. 
• In collaboration with the MEAL Coordinator make recommendations about the methods the projects should use to collect, analyze and manage data to improve data quality and the efficiency of data systems.
• Support DRC local partners in all MEAL requirements including capacity building, assessments, and reporting
• Ensure accurate data entry of new information into the beneficiary database and regularly update, maintain existing database system records
• Strengthen and maintain networks with other partners by attending relevant M&E working group meetings to help analyze trends, findings and best practices.
• Ensure all project data (Distribution data, persons reached in various activities among others) is AGD (Age, Gender and Diversity) disaggregated.
• Support in conducting assessments and community visits as needed, facilitate focus groups and other qualitative data collection exercises.
• Conduct all field data collection through mobile data collection for quantitative data and paper forms for qualitative data. - ensure tablets and phones to be used for assessments are charged before commencement of assessment exercises. 
• Conduct data analysis and providing inputs, information and statistics for monthly, quarterly, annual and other reports for the project.  

Design and Implementation of Monitoring, Evaluation, Accountability & Learning Plans:

• Participate in the baseline, mid-term and end of term evaluations of program activities 
• In coordination with PM and MEAL coordinator, guide and cooperate with advisors/consultant who are contracted to implement specific surveys, assessments and studies required for evaluating outcomes and impact. 
• Under the direction of the MEAL Coordinator, support research and study activities on M&E related issues.
• Conduct community visits, focus group discussions with beneficiaries and non-beneficiaries to receive feedback on project activities.
• Maintain the Complains and feedback received and ensure a timely and appropriate follow-up or referral if needed. 

Report Writing & Documentation:

• Coordinate and quality assure MEAL activities and processes within the ECHO HIP consortium
• Build capacity of partners in the consortium on MEAL
• Ensure the Indicator performance tracking tool is updated monthly for all projects by the project team and partners.
• Compile and submitting relevant project reports to the project manager. 
• Prepare sector’s operation plans/work plans & reviews
• Maintain a clear and transparent filing system. 
• Documentation and dissemination of lessons learned from monitoring data, grant closure reviews, evaluations and project studies.
• Undertake any other duties and responsibilities as assigned by the project manager. 

Experience and technical competencies:

• Minimum of 4 years of work experience within the field of monitoring and evaluation; 
• Working knowledge in Turkana and Garissa County or ASAL areas
• Working experience in the field of Economic Recovery/Self- reliance, Protection, SGBV, Social Work, Child Protection preferred.
• Experience in working with protection information management systems. 
• Experience in participatory assessments and community-based monitoring approaches; 
• Clear understanding of Core Humanitarian Standards (CHS);
• Experience with capacity building of staff, and in convening and facilitating trainings and workshops 
• Excellent knowledge of MS Office Word, Excel Power Point, and other Statistical software
• Excellent analytical and report writing skills (English) 
• Time management and organizational skills.
• Previous work experience in hardship areas or emergency setting.
• Female candidates are encouraged to apply

Education: 

• A Bachelor’s Degree in Statistics/Information management Sciences, MEAL or related field
• Fluency in written and spoken English is essential.

go to method of application »

Overall purpose of the role: 

• The Accountability Officer will be responsible for ensuring the quality and accountability of DRC’s program in Kenya through the effective processing and management of the Feedback and Complaint Response Mechanism (FCRM) and strengthening accountability practices as defined by the Country Office Accountability Plan for Kenya program through working with DRC and Partners’ teams.

Responsibilities:
Accountability and Learning 70%

• To manage the day-to-day functions of the Feedback and Complaint Response Mechanism (FCRM) by working closely with MEAL Assistants and MEAL Officers.
• To ensure all complaints received to the FCRM are timely provided with a response in collaboration with Program Teams and the Code of Conduct Committee.
• To ensure FCRM Channels e.g. hotlines, WhatsApp, email, and FCRM Boxes are working properly and accessible to the People of Concern (PoC) as per DRC mandate.
• To regularly update the FCRM focal points referral system and ensure complaints are handled through appropriate channels confidentially and safely.
• To facilitate the development, implementation and review of the CHS Improvement Plan for DRC Kenya with the relevant program and support units.
• To produce monthly analytical reports on FCRM and share them with relevant program units and partners for organizational learning and continual improvement.
• To lead the FCRM-Program regular and periodic meetings and ensure the actions are documented, and followed up and resulted in a mutual improvement to strengthen accountability to the affected population within DRC and partner organizations.
• To develop content for FCRM awareness-raising among PoC and design attractive IEC materials e.g. posters, brochures and business cards in collaboration with Communication Officer and make sure they are disseminated by all means to the public.

Capacity building 20%

• To coordinate and liaise with DRC Kenya teams and partners to improve accountability practices generally and FCRM accessibility for program participants, including establishing a broad understanding of the full function of the FCRM amongst the communities we work with, DRC staff, partners and suppliers. This includes conducting formal training, refreshers and field visits.
• To conduct regular visits to the DRC and partners’ operation areas and ensure relevant program staff are refreshed on accountability principles by organizing training and feedback sessions.
• To support partner organizations in building their accountability mechanisms and establish proper channels for FCRM.

Monitoring & Evaluation 10%

• To ensure the awareness, accessibility and responsiveness of DRC Kenya FCRM is regularly monitored and improved through all monitoring and evaluation activities happening within the organization.
• To closely work with MEAL Officers on collecting feedback from PoC on DRC FCRM and accordingly develop and implement corrective action plans.

Experience and technical competencies:  

• University degree in social science or relevant fields or equivalent professional qualification.
• 4-5 years of experience with the humanitarian sector in accountability, MEAL or relevant fields.  
• Working skills of MS Office Package
• Data analytical skills (analysis and visualization)
• Fluent English language skills (Speaking and Writing)

Education: 

• A Bachelor’s Degree in Statistics/Information management Sciences, MEAL or related field
• Fluency in written and spoken English is essential. 

go to method of application »

Key responsibilities

• The Learning Specialist will play an essential role in the creation, management and promotion of durable solutions related knowledge and learning as a vehicle for designing effective durable solutions policies and programming.

Develop and manage ReDSS Kenya knowledge management and learning strategy

• Design and manage a ReDSS Kenya knowledge management and learning strategy to systematically create, share and apply durable solutions related knowledge to inform programming and policy influencing.
• Compile and synthesize information and data and manage the production and dissemination of a diverse range of information products.
• Produce and coordinate regular analytical case studies and briefs on developments, trends and outcomes of displacement and solutions in the Kenya based on research and analysis produced by ReDSS and/or partners.
• Operationalize and monitor a ReDSS Kenya learning framework with measurable indicators with monthly, quarterly and annual reports and related products shared internally and externally, informed by ReDSS’s overall Shared Agenda document.

Support knowledge sharing and organization of learning events, including through support to the new Kenya Evidence Platform project

• Develop a dissemination structure with clear coordination mechanisms, to share regular analysis and information/ update including development and management of a variety of learning tools and templates (online or otherwise).
• Facilitate and coordinate knowledge sharing and learning activities between ReDSS, its partners and key stakeholders at national and county level (with a particular focus on local academia, refugee researchers and local authorities).
• Support preparations for learning events and workshops and carry out post-learning event evaluation
• Support the Kenya Country Manager in project management tasks relating to the Kenya Evidence Platform project, particular on liaising with other ReDSS staff and project partners to ensure delivery of the workplan
• Provide support and coordinate with refugee researchers and local academia, in particularly under the Kenya Evidence Platform, in commissioning thematic/sectoral studies on durable solutions related themes (including quality assurance and monitoring of collective objectives)
• Ensure quality standards of all knowledge products produced by ReDSS in collaboration with partners

Manage ReDSS Kenya external communication and branding

• Manage ReDSS Kenya communication and branding tools
• Manage ReDSS Kenya website page, and provide and share regular analysis on its use 
• Work with ReDSS regional communication and learning coordinator to update ReDSS social media accounts to share and disseminate knowledge and learning from Kenya
• Produce quarterly updates for external sharing with key partners and stakeholders
• Maintain ReDSS contact database and manage all communication and visibility components

Other tasks

• Provide additional support to the work of the ReDSS Kenya team and the wider ReDSS team as required

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Experience and technical competencies:

• 5 years of experience in similar positions involving information management, learning and communications; requiring analysis and presentation of complex information in a simple and accessible manner;
• Strong analytical and writing skills with proven experience in producing high quality learning and communication materials
• Excellent coordination, inter-personal and facilitation and communication skills to build trusted relationships with a wide array of humanitarian and development partners, donors, Government agencies, etc.
• Excellent IT command, close familiarity with the maintenance and management of template-style websites, social media platforms and experience of applying ICT (information communications technology) to knowledge management
• Flexibility, proactive engagement, ability to work under pressure and demonstrate high tolerance for change, complexity and unpredictability

Education

• Master’s degree in relevant field

Expires: 26 Apr 2024