Jobs at Equity Bank Kenya

• Reporting to the Managing Director (MD), the role holder will provide executive and administrative support to the MD and Senior Management team of Equity Afya. The position holder will be the link between the MD’s office and the Equity Afya stakeholders to enhance communication, customer experience, and decision-making process.

Key Responsibilities:

• Proactively manage and coordinate the Managing Director’s (MD’s) calendar, scheduling internal and external meetings while ensuring optimal time utilization and minimal conflicts.
• Anticipate scheduling needs and adjust priorities as necessary in response to dynamic business requirements.
• Serve as the primary point of contact for all communication to and from the MD, including screening emails, calls, and messages with a high level of confidentiality and discretion.
• Draft, review, and manage correspondence, ensuring timely and professional responses aligned with the MD’s directives.
• Organize and coordinate all aspects of domestic and international travel, including flight bookings, accommodations, visa processing, ground transportation, and travel itineraries.
• Ensure seamless travel experiences by anticipating and addressing potential disruptions or contingencies.
• Coordinate the MD’s meetings by preparing and circulating the agenda, coordinate meeting attendance, record meeting minutes, and maintain a record for reference.
• Identifying, anticipating and preparing information requirements for the MD for meetings, appointments, presentations among others and follow up inward and outwards requests for information, outstanding reports, and correspondence.
• Attend meetings where required, take accurate minutes, and track follow-ups to ensure timely execution of action items.
• Prepare, format, and proofread high-quality reports, presentations, memos, and other business documents.
• Ensure all materials reflect a high standard of accuracy, clarity, and professionalism in alignment with company standards.
• Act as a trusted liaison between the MD and both internal teams and external partners, fostering productive relationships while maintaining strict confidentiality.
• Facilitate clear and effective communication between key stakeholders and the MD’s office.
• Support day-to-day administrative needs of the MD and executive office.
• Maintain the EXCO team tracker on key strategic initiatives, deliverables, and deadlines and follow-up to ensure closure.
• Perform any other duties as may be assigned from time to time.

Qualifications, Professional Memberships, Experience, Competencies and Skills:

• Bachelor’s degree in Business Administration, Management, Communications, or a related field is preferred.
• Additional certifications in Office Management, Executive Assistance, or Project Management (e.g., CAP, PMP) are a plus.
• Minimum 3-5 years of proven experience supporting senior executives or managing complex calendars and communications in a fast-paced corporate environment.
• Experience coordinating travel and meetings for top-level management, including international arrangements.
• Demonstrated experience in document preparation, correspondence management, and maintaining confidentiality.
• Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks efficiently.
• Strong written and verbal communication skills, with high attention to detail and accuracy.
• Proactive problem solver with a flexible, can-do attitude and the ability to work independently as well as part of a team.
• Ability to work under pressure, meet tight deadlines, and adapt to changing priorities.

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• Reporting to the Head of HR, the role holder will provide executive and administrative support to the ExCo team of Equity Afya. The position holder will be the link between Staff and the Equity Afya stakeholders to enhance operation, communication, customer experience, and decision-making process.

Key Responsibilities:

• Provide all secretarial, logistic, administrative and executive support to the Executive team and EQA Support teams.
• Coordinate and facilitate seamless and orderly day-to-day operations and execution of the ExCo’s calendar through arranging appointments, meetings, conferences and appropriate meeting rooms.
• Key liaison for EQA & Group, procurement on administrative duties.
• Support procurement needs for EQA owned facilities. 
• Enhance operational efficiency at Head Office by ensuring optimum levels of office supplies and tracking records through delivery.
• Coordinate office cleanliness and ensure provision of critical office supplies in the essential.
• Reconcile suppliers’ statements for head office and submit them for approval and payment.
• Receive and screen incoming correspondence and mail and dispatch to the relevant team leaders for action.
• Plan and coordinate central travel and logistics coordination for the head office team including events and meetings management.
• Coordination of EQA support team office activities.
• Perform any other duties as may be assigned from time to time.

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Degree in Business Administration, Office Management, or related field
• Minimum 3-5 years of proven experience in a fast-paced corporate environment.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal skills and professional demeanor.
• Strong communication skills, both written and verbal.
• Excellent customer experience skills.
• Excellent organizational, multitasking, and time management skills.
• Self-motivated and ability to work under pressure.
• High level of discretion and confidentiality.
• Ability to work independently and in a team.

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The Holder of the role shall oversee Credit Risk Underwriting duties within the branch. The Branch Credit Manager is responsible for overseeing the credit operations within the branch, ensuring the effective management of credit risk, and maintaining the quality of the loan portfolio. This role involves evaluating loan applications, making credit decisions, and ensuring compliance with the bank's credit policies and procedures.

Key Responsibilities 

• In charge of Credit underwriting process and chair of the Branch Credit Committee (B.C.C).
• Responsible for all credit reports such as PAR analysis, Portfolio distribution. reports, monthly credit reports, and any other information required by the Branch Manager.
• Co-ordinate perfection process from branch through head office and legal Department.
• Monitor adherence to the Bank SLA with various stakeholders along the credit process.
• Enforce compliance to all credit policies and procedures and other regulatory Policies at the branch.
• Overseeing proper customer records and documents management in the branch.
• Verification of branch system transactions relating to credit activities.
• Proactively support the Relationship Manager - Business in managing portfolio quality and minimize delinquency.
• Credit Evaluation: Assess and evaluate loan applications to determine creditworthiness and risk.
• Decision Making: Approve or recommend credit decisions within delegated authority limits.
• Customer Service: Provide excellent customer service by addressing client inquiries and resolving credit-related issues.
• Reporting: Prepare and present credit reports and analysis to senior management.
• Training: Provide training and guidance to branch staff on credit policies and procedures.
• Liaison person between the branch and regional office credit function.
• Perform any other duties as assigned from time to time.

Qualifications

Qualifications, Experience & Competencies

• Bachelors’ Degree in a finance or related field.
• At least 8 years of relevant working experience, with 3 of these having been in a Credit admin role.
• Thorough understanding of the Bank’s Lending strategy across various segments/sectors.
• Proven Credit Risk Management track supported by good underwriting skills.
• In-depth understanding of credit risk assessment, loan processing, and regulatory requirements.
• Relevant certifications in credit management or banking are a plus

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• Reporting to the Head of Partnerships, Customer Experience and Business Development, the Customer Experience & Business Development Coordinator is responsible for enhancing the overall patient/customer experience while supporting marketing initiatives within the clinical setting. This role combines strategic marketing with customer service to ensure that patients, healthcare professionals, and other stakeholders receive clear, consistent, and engaging communications that support the clinic's services, values, and brand. The coordinator will work closely with clinical teams to improve customer touchpoints and contribute to marketing efforts that promote clinical services and ensure an exceptional patient experience across the network.

Key Responsibilities:

• Develop, implement, and monitor strategies to enhance patient/customer experiences across various touchpoints (e.g., in-clinic, online, post-visit).
• Gather feedback from patients and customers through surveys, interviews, and other tools to identify areas for improvement.
• Collaborate with clinical teams and other departments to address and resolve patient concerns or issues.
• Maintain and improve patient journey maps, ensuring seamless experiences from appointment booking to follow-up.
• Ensure consistent communication and follow-through with patients, answering queries, and guiding them through processes related to clinical services.
• Assist in creating and executing marketing campaigns aimed at promoting clinical services, patient education, and brand awareness.
• Write and produce marketing content for a variety of platforms (website, social media, email newsletters, brochures, etc.) with a focus on patient needs and clinic offerings.
• Collaborate with the clinical and marketing teams to develop targeted materials that align with the clinic's clinical goals, branding, and patient engagement strategies.
• Support digital marketing efforts including website updates, email campaigns, and social media initiatives to drive patient engagement and brand awareness.
• Ensure consistent, clear, and accurate messaging across all marketing and customer experience materials to reinforce the clinical brand.
•  Collaborate with the marketing team to create promotional materials (e.g., flyers, newsletters, patient brochures) that align with both brand and clinical communication standards.
• Monitor and assess the impact of marketing activities on customer perceptions and satisfaction.
• Develop and implement patient education strategies, materials, and campaigns to increase awareness of clinical services, treatments, and health topics.
• Partner with clinical staff to ensure patient education materials are accurate, up-to-date, and aligned with best practices.
• Track and analyze patient feedback, marketing campaign performance, and customer service metrics to improve the customer experience and marketing effectiveness.
• Prepare reports on customer experience metrics, campaign performance, and trends in patient satisfaction.
• Suggest improvements to clinical services and marketing strategies based on data-driven insights.
•  Work closely with clinical leadership, patient services, and other teams to ensure alignment on customer experience initiatives and marketing efforts.
• Provide support to clinical leadership in addressing specific patient concerns or improving service delivery.
• Engage with external vendors, partners, and agencies to enhance marketing outreach and customer experience strategies.

Qualifications & Skills:

• Bachelor’s degree in Marketing, Communications, Healthcare Administration, or related field.
• Additional certifications or training in customer experience or healthcare marketing is a plus.
• Minimum of 2-3 years of experience in customer experience, marketing, or patient relations in a clinical or healthcare setting.
• Proven track record in digital marketing, social media management, and content creation.
• Experience working with clinical teams to create customer-centric marketing campaigns.