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  • Posted: Dec 4, 2025
    Deadline: Not specified
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  • Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are work...
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    Head of BOS Program Office Europe

    What You Will Do:

    • Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).
    • Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
    • Closely Partners with Global Delivery program office.
    • Set Individual Performance and Development goals for members with regular check-ins.
    • Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
    • Accountable for the delivery of Services (scope, cost, quality, and time).
    • Responsible for competence management and upskilling of their community to serve business needs.
    • Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
    • Accountable for overall resource forecasting and planning; and achieving right-shoring targets. 
    • Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
    • Drive a Knowledge Sharing and Asset building culture across CPM/CFR community. 
    • Drive Live Node Activity (LNA) Adherence in CPM community.
    • Instill a culture for add on sales and customer value maximization.
    • A champion for Compliance and the application of the Detailed Application Guidelines. 
    • Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
    • Revenue realization based on committed timelines and in line with financial forecasts.
    • Works closely with the BOS CU Delivery Units to drive BOS Services Delivery. 
    • Single Point of Accountability/Escalation for SL BOS service delivery issues.
    • Accountable to review and sign-off on Solution Responsible and Fulfilment responsible artifacts during Pre-sales.

    What You Will Bring:

    • 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record. 
    • University degree in ICT/Engineering. Graduate degree such as an MBA is a plus. 
    • Strong People Manager track record leading Senior Team members and leading Leaders.
    • Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
    • Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
    • Mandatory certifications: PMP and JS8 Program Director GIAP certification 
    • In depth knowledge of different SDLC methodologies including Agile and waterfall approaches
    • In depth knowledge and experience in project management and governance frameworks
    • Expert level in Digital Transformation for OSS/BSS and surrounding Domains. 
    • Strong consultative, presentation, and communication skills
    • Proven track record to deliver results within a time sensitive and high-pressure environment.
    • Strong experience in organizational and program-level governance.
    • Fluent in English; additional languages are a plus.

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    Head of BOS Integrated Services Hub 1

    What You Will Do:

    • Lead BOS service excellence, managing team of senior services professionals.
    • Accountable for services engagement and pre-sales including target topline and profitability.
    • Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
    • Secure service delivery readiness through competence planning inline with business and portfolio evolution.
    • Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
    • Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
    • Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
    • Set Individual Performance and Development goals for members with regular check-ins.
    • Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
    • Drive a Knowledge Sharing and Asset building culture across their community. 
    • Instill a culture of add-on sales and customer value maximization.

    What You Will Bring:

    • 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
    • Deep understanding of BOS portfolio including products and services.
    • University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. 
    • Strong People Manager track record leading Senior Team members and leading Leaders.
    • Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
    • Advanced experience with IT Systems and Integration
    • OSS and BSS full stack integrations and surrounding ecosystems
    • API management & microservice architecture
    • Cloud-Native & Platform transformation
    • Data analytics, AI/ML applications in service operations
    • In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
    • Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
    • Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
    • Recommended certifications (external): ITIL, Lean Six Sigma, PMP
    • Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
    • Strong consultative, presentation, and communication skills
    • Proven track record to deliver results within a time sensitive and high-pressure environment. 
    • Highly proficient collaboration skills
    • Solid ability to communicate effectively at executive levels.
    • In-depth knowledge of running Organizational and Solution Level Governance.
    • Fluent in English; additional languages are a plus.

    Method of Application

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