Jobs at Flexi-Personnel

JOB PURPOSE

The Manager – Loyalty is responsible for implementing and optimizing the loyalty program within the assigned Country. The role holder is also responsible for handling operational issues of the existing loyalty programs within the country and supporting relevant initiatives.

Responsibilities

Loyalty Programs Planning

• Support the development of compelling loyalty programs in collaboration with CORP HO for acquisition of new customers and retention of existing customers
• Manage the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs
• Coordinate with Customer Intelligence function to understand key customer insights

Loyalty Programs Implementation and Operations

• Collaborate with internal stakeholders to define the objectives of the loyalty programs based on understanding of consumer needs, competitive landscape, internal and external environment
• Negotiate with third parties to bring the correct partnerships to the loyalty programme for effective and attractive retention mechanic on country level
• Develop reports on existing loyalty programs and implement necessary actions for improvement or discontinuation of programs
• Monitor the key performance indicators (KPIs) based on the program objectives for monitoring the progress of loyalty programs effectiveness
• Manage day-to-day operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives
• Conduct periodic meetings with relevant employees to follow up smooth running of activities
• Review all reports prepared and prepare periodic reports with respect to the loyalty function activities
• Follow up on technical issues when required and develop instructions on how to deal with similar problems when they arise in the future

Human Capital Responsibilities

• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Qualifications

• Bachelor’s Degree in Marketing, Business Administration or relevant
• Strong analytical and technical skills
• Project management
• Strong communicator and presentation skills
• Excellent organizational and time management skills
• English (Full professional proficiency – Required)

Minimum experience

• 5+ years in a similar position
• 2+ years in retail business is preferred

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Responsibilities

• Timeliness and accuracy of construction progress monitor and control, provision of information, including contractor’s quantities executed and manpower.
• Assuring technical integrity of works and implementation of relevant HSE procedures according to standards and regulations.
• Assuring Construction Contractor and Vendors coordination.
• Assuring proper material control.
• Works progress certification.
• Report progress deviations.

Key activities

•   Monitoring construction activities are executed in accordance with project and schedule, highlighting deviations and suggesting possible solutions.
• Monitoring construction activities progress, and quantities executed by contractor for Civil, Piping, Mechanical, Structural, Architectural works.
• Verifying construction works compliance with Contract scope of works, project specifications and procedures.
• Coordinating interfaces between Vendors and Construction Contractor.
• Coordinating supervision team and third-party authorities/stakeholders’ visits and audits.
• Monitor and Control Mechanical Completion activities executed on site.
• Certifying Work Progress and relevant quantities – daily/weekly/monthly.
• Elaborate weekly construction progress report validated with the project base lines for communicating to the Project Management.
• Lead the site construction meetings between company and contractor.
• Review and comment specific site procedures and work practices as necessary to meet project requirements.
• Provide construction input to resolve site constructability problems using technical knowledge and experience.
• Ensure construction works are executed following the correct HSE procedures for risk mitigation and safe work execution. Report to Project Management any near miss, unsafe act, and incident.

Qualification and experience

• Civil Engineering or Mechanical Engineering /technical degree
• 5 years of experience in the Construction industry.
• 5 years of construction coordination and supervision experience.

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Main Responsibilities

• Timeliness and accuracy of construction progress monitor and control information provided, including contractor’s quantities executed and manpower.
• Assuring technical integrity of works and implementation of relevant HSE procedures according to standards and regulations.
• Assuring Construction Contractor and Vendors coordination.
• Assuring proper material control.
• Works progress certification.

Key activities

• Monitoring construction activities are executed in accordance with project schedule, highlighting deviations and suggesting possible solutions.
• Monitoring construction activities progress, and quantities executed by contractor for Electrical and Instrumentation works.
• Verifying construction works compliance with Contract scope of works, project specifications and procedures.
• Coordinating interfaces between Vendors and Construction Contractor.
• Monitor and Control Mechanical Completion and Commissioning activities executed on site.
• Certifying Work Progress and relevant quantities – daily/weekly/monthly.
• Elaborate weekly construction progress report validated with the project base lines for communicating to the Project Management.
• Participate on site construction meetings between company and contractor.
• Review and comment specific site procedures and work practices as necessary to meet project requirements.
• Provide construction input to resolve site constructability problems using technical knowledge and experience.
• Ensure construction works are executed following the correct HSE procedures for risk mitigation and safe work execution. Report to Project Management any near miss, unsafe act, and incident.

Qualifications

• Bachelor’s degree in Electrical or Instrumentation engineering or equivalent
• 5 years of Oil & Gas/power plant Industry experience.
• 3 years of Instrumentation and Automation engineering experience.
• Fluent knowledge of English.
• Intermediate knowledge of the local language (if required)