Jobs at Frank Management Consult Ltd

Roles and Responsibilities:

• Be accountable to achieve the quarterly and yearly Operating Plan for Inverter Sales in Keny
• Be accountable for timely and accurate forecasting of the pipeline for Inverter sales per normal reporting cycles within the region.
• Provide input to and contribute to the formulation of the yearly business planning cycles.
• Execute Go-to-market strategy in conjunction with the relevant EBD leaders in order to cover the prioritized potential and business opportunities
• Will be in charge of aligning territories to market potential and priorities and assign optimal account management and modality specialist sales resources in conjunction with the modality teams.
• Be responsible to ensure that all Territory Sales Executives have clear opportunity management activity and relationship-building plans to ensure efficient coverage of territories in collaboration with existing EBD channels
• Drives performance management within the team, providing a regular operating mechanism of feedback, coaching, and managing the annual appraisal system including the Corporate Sales Manager and the TSEs
• Maintain up-to-date market and competitor knowledge related to the brand's full Inverter range, communicate competitive intelligence, and propose strategies to ensure that the brand remains externally competitive
• Recruitment, Training, and Onboarding of Territory Sales Executives to respective locations
• Communicate Sales Targets to the Inverter team and develop Daily, Weekly, and Monthly rigor to ensure the achievement
• Corporate sales management: Organized Institutions including Saccos, MFIs, and SMEs, develop partnerships with Key Retail Chains for shop-in-shop displays - gas stations, supermarkets, Trade fairs, and corporate events. 
• Digital Media Campaigns - develop Social media campaigns to drive traffic and sales
• Develop targeted marketing activation campaigns in high-traffic locations including malls, gated communities
• Develop a client feedback and resolution dashboard to track customer issues and improve satisfaction
• Collaborate with the After Sales Team on warranter and After-sales service

Minimum Requirements:

• Degree in electrical engineering or related field
• 4+ years in Technical sales with practical field sales experience in the renewable energy industry
• A license as a solar PV Technician by EPRA is an added advantage

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Roles & Responsibilities:

• Responsible for any POS technical-related issues
• Handle POS maintenance technical-related issues.
• Handle POS wireless connectivity networking-related issues with ISPs.
• POS Applications' Testing & Quality Assurance.
• Monitor and ensure that POS terminals are following Schemes mandates and regulations.
• Monitor and ensure that POS terminals are following PCI-DSS regulations and certificates.
• Handle POS integration requests and licenses with clients as well as Vendors.
• Supporting all POS Profiles Databases, System support, and queries.
• Support the POS deployment and POS maintenance teams in troubleshooting field problems.
• Support NIA operation teams for any POS servers (N-Genius, Ingenico & VeriFone) technical-related issues
• Support Testing and Development teams concerning POS terminal configurations and technical Issues.
• Testing and deploying new POS technologies.
• Maintained and generate reports on the database (MSSQL).
• Handle tracking and ticketing systems and confirm maintenance actions.
• Provide Technical support to the POS Repair center for any POS Hardware related issues.
• Prepare Daily, Weekly, and Monthly reports for support activities and ticket status.
• Monitor the POS Maintenance stock of terminals, spare parts, and accessories.
• Receive and test the terminals withdrawn for repair and take the necessary action.
• Prepare a monthly inventory report with all terminals and accessories.
• Handle day-to-day tickets (Clients’ Complaints) in all areas.
• Set up the POSs on the terminal Management System (TMS) by creating and configuring the profile of the terminal upon request (Add, Replace, Delete, or Change configuration).

Minimum Qualifications

• Bachelor of science degree in Engineering or equivalent.
• 3+ years in the engineering field
• Understands Scheme authorization and settlements.
  Excellent knowledge of various operating systems and Microsoft Office: Word, Excel, PowerPoint, Outlook, Project.
• Excellent knowledge of SQL Database.
• Demonstrated Technical Support or Account Management experience.
• Must be able to skillfully prioritize and manage concurrent projects and issues\cases.
• Excellent written and verbal communication, analytical and problem-solving skills

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Roles and Responsibilities:

• Prepare commercial offers for specific break bulk and abnormal loads falling within the criteria of a project definition
• Prepare SOP and necessary method statements requested by clients for specific project inquiries.
• Set deadlines and assign responsibilities to execute departments
• Monitor and summarize the progress of the Project
• Maintain the project budget and shall be responsible for delivering the project within the budget defined
• Plan the Project in order to accomplish its goals and produce the required results within agreed quality standards
• Ensure the project’s commitment to quality
• Assist and manage the QHSE Manager in creating or accessing quality standards
• Manage the billing of the projects and assist in checking/controlling documentation
• Identify, analyze, and manage potential and actual issues and risks, taking corrective action by tackling day-to-day issues head-on and reviewing how more serious issues and risks might impact scope, schedule, quality, and cost
• Manage contractual obligations of the contracts awarded
• Plan, monitor, and control the project's processes
• Identify the need for resources, and should subsequently take on team management responsibilities in relation to the resource available to the project
• Ensure a daily cost control
• Manage and follow contracts requirements and application of all contractual clauses
• In charge of the contracts set KPIs
• Coordinate project operations by guiding executing departments
• Coordinate project Quality and documentation standards and information flows
• Coordinate documentation, reporting
• Coordinate quality control on delivery sites and on documentation
• Coordinate respect for QHSE standards
• Business plan by maintaining the project’s budget/sales quote or contract and deliver the project within the budget defined
• QHSE by assisting in the creation of quality standards
• Administration by controlling cost, invoice, KPI, disbursements
• Operations by assisting other departments in executing the projects in case of need
• Alert customer in case of any operational or administrative issue
• Alert the Head of the business unit in case of any operational or administrative issue
• Report to the head of a business unit about the progress of the processes

Minimum Requirements:

• Degree in business-related
• 5+ years experience in Project Operations & Management
• MS- Office Proficient
• Excellent communicator
• Good knowledge of transportation operational aspects, OOG cargo movements
• Operations process
• Good analytical skills

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Job Purpose:

The chargeback Officer acts as a point of contact between the bank and merchant to recover the disputed amounts presented wrongly to customer accounts. The role also requires reading capabilities to under operating rules by payment scheme, process know-how, and the ability to solve problems. The chargeback Officer must use the resources necessary to manage reported issues/requests and escalate internally to ensure the resolution of the matters reported as per the agreed TAT.

Role and Responsibilities:

• Handling the resolution of Issuer disputes in accordance with Payment Scheme local and international operating rules
• Log, track, and follow up to close all items raised by clients. Understand and communicate expectations of clients internally and ensure the communications of status is done on a timely basis with the bank according to SLAs.
• Ensure that all items are logged and closed within the stipulated time frame and manage client expectations.
• Ensure that the entire activities of the Chargeback unit are done on a timely basis.
• Daily / Weekly / Monthly tracking of disputes and other items on reported issues pertinent to the clients. Ensure all issues whether escalated or not escalated are recorded in the agreed issue register.
• Ensure traction in customer issues getting closed, where these are pending confirmation from client banks.
• At all times, remain accessible and display the required energy and passion to ensure excellent support to client banks

Minimum Requirments:

• Bachelor’s Degree in Commerce 
• 2+ years experience in the banking industry
• Customer Service experience is highly desirable.
• Strong problem-solving skills.
• Outstanding interpersonal and team working skills.
• Outstanding communication and negotiation skills - both verbal and written.