POS Technical Support Officer at Frank Management Consult Ltd

Roles & Responsibilities:

• Responsible for any POS technical-related issues
• Handle POS maintenance technical-related issues.
• Handle POS wireless connectivity networking-related issues with ISPs.
• POS Applications' Testing & Quality Assurance.
• Monitor and ensure that POS terminals are following Schemes mandates and regulations.
• Monitor and ensure that POS terminals are following PCI-DSS regulations and certificates.
• Handle POS integration requests and licenses with clients as well as Vendors.
• Supporting all POS Profiles Databases, System support, and queries.
• Support the POS deployment and POS maintenance teams in troubleshooting field problems.
• Support NIA operation teams for any POS servers (N-Genius, Ingenico & VeriFone) technical-related issues
• Support Testing and Development teams concerning POS terminal configurations and technical Issues.
• Testing and deploying new POS technologies.
• Maintained and generate reports on the database (MSSQL).
• Handle tracking and ticketing systems and confirm maintenance actions.
• Provide Technical support to the POS Repair center for any POS Hardware related issues.
• Prepare Daily, Weekly, and Monthly reports for support activities and ticket status.
• Monitor the POS Maintenance stock of terminals, spare parts, and accessories.
• Receive and test the terminals withdrawn for repair and take the necessary action.
• Prepare a monthly inventory report with all terminals and accessories.
• Handle day-to-day tickets (Clients’ Complaints) in all areas.
• Set up the POSs on the terminal Management System (TMS) by creating and configuring the profile of the terminal upon request (Add, Replace, Delete, or Change configuration).

Minimum Qualifications

• Bachelor of science degree in Engineering or equivalent.
• 3+ years in the engineering field
• Understands Scheme authorization and settlements.
  Excellent knowledge of various operating systems and Microsoft Office: Word, Excel, PowerPoint, Outlook, Project.
• Excellent knowledge of SQL Database.
• Demonstrated Technical Support or Account Management experience.
• Must be able to skillfully prioritize and manage concurrent projects and issues\cases.
• Excellent written and verbal communication, analytical and problem-solving skills