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  • Posted: Jul 15, 2022
    Deadline: Not specified
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    G4S is the leading global integrated security company specialising in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.
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    Asset Tracking Manager

    Reporting to the National Operations Manager- ESS, The Asset Tracking Manager (ATrM) is responsible for the delivery of the overall G4s Asset tracking technical and Commercial capability. This includes supply, installation, Monitoring and maintenance of Asset tracking Solutions in identified market segments. The Manager will be required to liaise closely with the ESS technical and Sales Teams to coordinate and deliver this service effectively and grow market share.

    Responsibilities

    • Management of technical staff to deliver capability to customers.
    • Managing direct communication with customers including proactive discussion and handling of complaints.
    • Managing resolution of technical issues on escalation from Operations based on clear timelines.
    • Liaison with G4S hardware and software providers on technical issues requiring technical and commercial support and maintenance of a close relationship to ensure issues are escalated quickly and easily resolved.
    • Intelligent management of stock levels of equipment spares to ensure availability of key items at all times.
    • Ordering of equipment based on stock levels and customer order requirements. This requires the Manager to work closely with the Sales Manager to ensure availability and full time support to sustain the sales pipeline.
    • Supply chain management (including statutory processes) to ensure timely receipt of devices to support the sales pipeline.
    • Management of all installation and commissioning within customer SLAs.
    • Scheduling and delivery of preventative maintenance for all installations. This requires the monitoring and coordination of technical staff in the field.Management of repairs and corrective maintenance based on clear timelines.
    • Maintaining up to date system and device knowledge amongst technical staff.
    • Custody of toolkits and other critical technical accessories.
    • Technical assessment and investigation of security incidents.
    • Collection and processing of data to support monitoring of KPIs and generation of key MI.
    • Manage control room operations and develop SOP’s for tracking operations
    • Continuous improvement and innovation of new products
    • Lead, manage and guide commercial activities in the section to achieve both individual and company set revenue targets.
    • Control and manage department revenue, capital expenditures and budgets, ensuring expenditure is within function is appropriately managed
    • Ensure gross margin of the department is maintained at positive levels
    • Locate areas of improvement in the operations and propose corrective actions that meet challenges and leverage growth opportunities
    • Develop strategies to ensure continuous revenue growth for the department
    • Develop, implement and control data protection policies to ensure compliance to the applicable laws and protection of critical customer and company information.

    Ideal candidate:

    Knowledge and Qualifications

    • A Degree in Electrical and Electronics engineering/ Computer science or business related field
    • Good Knowledge of the Kenyan Market Tracking business
    • Good understanding of Kenya legislation on the Sector Certification with the relevant regulatory electronic agencies.
    • Good Commercial knowledge on Asset tracking market in the region
    • Demonstrate technical knowledge associated with Asset tracking
    • Knowledge of various tracking platforms setup and configuration
    • Knowledge of fuel management systems

    Experience

    • Minimum 5 years professional experience managing asset tracking business/unit as a senior manager
    • Minimum 3 years experience in installation, maintenance and troubleshooting of low voltage system
    • Customer service skills
    • Project management

    Technical Skills

    • Knowledge in Integrated security systems Conflict Management
    • Microsoft Word – Intermediate level Microsoft Excel – Intermediate level (Advance level are advantageous)
    • Microsoft PowerPoint – Basic level
    • Google suite of products
    • Minimum 3 years experience in installation, maintenance and troubleshooting of low voltage systems

    go to method of application »

    National Operations Manager-Electronic Security System ESS Solution

    Reporting to the Director Operations, the National Operations Manager – Electronic Security Systems (ESS) solutions shall define and implement the ESS solutions strategy, manage the provision of quality integrated G4S services while achieving the budgeted financial targets. The manager will also ensure compliance with the local legislation, company policies, processes, procedures and make necessary risk assessments and security considerations.

    Responsibilities

    • Define and implement the ESS Strategy; Identify key industry and market trends and market trends
    • Identify long term priorities and ensure resourcing is adequate to achieve objectives
    • Ensure strategy is aligned with the overall G4S Kenya strategy; analyze and identify key business challenges and identify interventions where appropriate
    • Ensure targeted financial performance and achieving the set revenue growth through; gross margin improvement; overhead cost control; cash flow management
    • Identification of new customers and business opportunities and large bid participation.
    • Design Security Solutions (integrated with other service lines); maintain and develop integrated solutions and services
    • Provision of a customized customer specific solution based on risk assessment
    • Ensure customer retention targets are met and all required formal customer meeting are scheduled, attended and minutes of meetings are documented
    • Maintenance of positive customer relationships and Improve the current customer satisfaction ratings year on year
    • Monitor and review customer satisfaction levels across the division, focusing on the critical areas for each product line.
    • Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
    • Actively build networks and influence relevant decision makers ensuring that the company has an appropriate profile in the market.
    • Develop and maintain internal and external relationships in order to foster close working relationships with the various service line divisions and with all strategic customers
    • Achieve targeted Quality Audit rating an ensure that a correction plan in place and implemented
    • Conduct and oversee quality controls and inspections (including subcontractors where applicable) and ensure targeted/ contracted operational performance
    • Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
    • Implement of best practice obtained from other businesses within the Group or external (includes policy alignment)
    • Manage the effective performance of ESS operations in the National Communications Centre (NCC), CIT, ATM and Cash Processing.
    • Develop & Oversee the implementation of the operational Quality Assurance Plan and Operations manual for the Division;
    • Enforce the strict sign-off procedure for operational integrity is executing between Sales and operations, at the beginning and end of Projects

    Ideal candidate:

    Knowledge and Qualifications

    • Degree in Business Management or Operations Management
    • Post graduate degrees are advantageous
    • East Africa market (preference given to Kenya market experience)

    Experience

    • Minimum of 12 years’ experience in Operations Management in a Technology environment
    • Minimum of 6 years’ experience at Senior Management level
    • Security Industry experience is advantageous

    Technical Skills

    • Financial Acumen
    • Conflict Management
    • Negotiation
    • Bidding and Tendering
    • Microsoft Word – Intermediate level
    • Microsoft Excel – Intermediate level (Advance level are advantageous)
    • Microsoft PowerPoint – Basic level
    • ERP system(s)
    • Google suite of products

    Behavioral Skills - Leadership

    • Shaping the market environment
    • Setting strategic direction
    • Creating change and innovation
    • Engaging and inspiring people
    • Driving superior performance
    • Simplifying the complex

    Method of Application

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