Jobs at KCB Bank Kenya

Key Responsibilities:

• Drive revenue growth and expand the active merchant portfolio in the hospitality sector
• Lead merchant acquisition, onboarding, and optimization across acquiring platforms and payment gateways
• Mobilize deposits from hospitality merchants to support business growth
• Deliver exceptional merchant service, training, and relationship management
• Build and maintain strong partnerships with hotels, restaurants, and travel & tourism businesses
• Uphold high service standards and identify opportunities for continuous improvement
• Collaborate with internal teams to ensure operational excellence and seamless service delivery
• Drive team capability development and performance improvement
• Execute strategic business initiatives, projects, and marketing campaigns
• Proactively manage merchant risk, compliance, and sector exposures

 Qualifications:

• Bachelor’s Degree from a recognized university 
• Professional qualifications in Banking or Management (Advantageous)
• Master’s degree in business administration (MBA) (Added Advantage)

Experience & Expertise:

• Minimum 5 years’ experience in banking
• At least 1 year in retail banking or merchant acquiring environments
• Demonstrated experience in: 
  • Sales, marketing, and relationship management (2+ years)
  • Banking operations and IT/systems exposure (2+ years – banking experience required)
  • Card operations and payment schemes (Visa, MasterCard, UPI, Kenswitch) (4+ years)

Prior experience within the hospitality sector (hotels, restaurants, travel & tours) is a strong advantage

 Key Competencies:

• Strong business development and negotiation skills
• Proven ability to build and manage strategic client relationships
• Strong commercial acumen and results orientation
• Ability to manage multiple stakeholders and deliver strategic initiatives
• High levels of integrity, ownership, and attention to detail

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Key Responsibilities: 

• Transaction Structuring: Work with the Senior Manager and Head  of Advisory to execute mandates within debt capital markets, equities markets, Mergers & Acquisitions in Kenya and across the wider East African region. 
• Financial Modelling: Lead in financial modelling by applying best practices within financial modelling. 
• Transaction Documentation: Develop and lead execution of Information Memorandum, Teaser Reports, Prospectus, Pitch books, valuation reports, Term Sheets amongst other transaction documentation. 
• New business: Onboarding new business to ensure growth & sustainability. 
• Customer experience: Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. 
• Stakeholder management: Develop and maintain productive strategic relationships with key stakeholders and partners. 
• Valuation and Due-diligence: Lead the team in valuation and due-diligence assignments. 
• Relationship management: Maintaining of clients and investors relationships. 
• People Management: Grow a high functioning analysts and Associates teams with deep capacity to execute capital markets, Mergers &Acquisition transactions. 
• Compliance: Monitor workflow activities to ensure compliance with regulations, policies, and procedures. Ensure procedures, TATs, SLAs, and audit items are maintained/ closed within deadlines. 
• Industry awareness: Maintain a detailed and current understanding of the industry; (at a macro, sector specific, current market structures; regulatory requirements and issues) to ensure maximization and risk mitigation 
• Tracking, management, and delivery of business needs on day-to-day basis 
• Mentorship, motivation, coaching and alignment of direct reports 
• Ensure all regulatory requirements are met by ensuring compliance with SLA’s. 

The Person 

• A holder of a bachelor’s degree in mathematics/business/Statistics/Economics/ Finance or closely related field from a recognized institution 
• Possession of CIFA, CFA, CPA will be an added advantage 
• Possession of a master’s degree in finance, Strategic planning or Business will be an added advantage
• 5 or more years’ Experience in investment banking, Corporate Banking, Private Equity and or structured corporate finance 
• Minimum of 4 years’ experience in financial modelling 
• Minimum of 4 years’ experience in Credit Analysis/Quants 
• Minimum of 4 years’ experience Debt /Equity/Structured products transaction structuring and execution 
• Minimum of 2 years' experience in Team management/leadership