Jobs at NCBA Group

JOB PURPOSE STATEMENT

To monitor and prevent fraud, authorize and provide excellent customer service for credit and debit card holders.

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

• Consistency of high quality of Card Authorization. (25%)
• Prevention of card fraud losses, and provide reports for fraud related cases (30%)
• Adequacy of personal and staff competence to effectively perform Card Authorization tasks. (2.5%)
• Deliver excellent customer service (10%)
• Channel and ATM monitoring (10%)
• Root cause analysis of recurrent issues and all other issue affecting card authorization (5%)
• CRM queues management and resolution of escalated cases 5%)
• E-banking support for Internet banking and Mobile banking (5%)
• After service hours support to support 24/7 service (5%)
• Consistency in adherence to and application of established policies processes and tools to achieve optimal efficiency, compliance and cost containment. (2.5%)

MAIN ACTIVITIES

• Accurate monitoring of online card activity to identify, minimize and prevent card fraud to
• safeguard interests of the bank as well as customers
• Manage customer enquiries, phone and emails to ensure timely resolution
• Authorization of manual transactions on both debit and credit card within set up procedures
• Maintain and enhance communications with Credit risk management, Relationship managers and customers to facilitate flow of instructions and information to foster cooperation
• Generate and review merged reports to sift fraudulent and unconfirmed transactions
• Test card systems and Log in with IT any card related issues
• Review Authorization reports to ensure all Change of card status and Group bonuses are approved
• Authorize Cash advances
• Management of exceptional approvals and temporary limit increases on payments,
• emergencies making referrals to Credit risk and Head of Channels
• Monitor and manage ATMs uptime by online opening closed systems and liaising with
• custodians for failed reset after working hours, holidays and weekends
• Monitor SMS alert

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree – Upper Second or GPA 3.0
• Three years banking experience
• Thorough knowledge of Core banking system; T24, Prime, Online & Fraud guard, and VAS
• Knowledge of Visa Rules and Obligations, Compliance regulations and chargeback reason codes. 

Closing on: Sep 11, 2022

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Job Purpose Statement

The purpose of the role is to develop and manage NCBA Insurance Agents (Bancassurance), a subsidiary of the Group which currently provides insurance and insurance related investment products to the Group, its employees, customers and suppliers. The job involves growing business in terms of customer base and income across various business lines and ensuring effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple financial solutions from the subsidiary’s range of products and services. 

Job Specifications

Academic:

• Undergraduate degree in a business related field

Professional:

• Certificate of proficiency in insurance and/ or other insurance qualification
• Diploma in Insurance Management and/or other insurance qualifications
• Member of a professional insurance body i.e. Associate of the Chartered Insurance Institute, Chartered Institute of Marketing etc

Desired work experience:

• Minimum of 10 years’ experience in sales and/or customer service operations for life and general insurance with at least 5 years’ experience in a senior management or
• supervisory role in the financial sector – Banking and/or Insurance. 

Closing on: Sep 9, 2022

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Job Purpose Statement

This is an ICT specialist role whose purpose is to provide effective and efficient support and system administration to the bank’s digital channel systems and integration
components. This includes but is not limited to Mobile Banking

Ideal Job Specifications

• Training and applied knowledge in Digital Channels Support, Unix and Oracle
• Three year’s practical proven experience in installing, setup, support and troubleshooting of 3 tiered application architecture, including web technology support e.g. Jboss, WebLogic and IIS.
• Proven experience in supporting banking channels (mobile, internet, ATMs etc)
• Proven experience in systems analysis, design, implementation and support.
• Proven experience in SQL Scripting
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core banking system.
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.

Closing on: Sep 11, 2022

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Job Purpose Statement

The purpose of this role is to conduct audit assignments, with a view to assess adequacy of the internal control systems, regulatory requirements; and highlight any exceptions or violations. 

Job Specifications

Academic:

• A University graduate

Professional:

• CPA (K)/ ACCA qualifications
• Working towards CIA qualification

Desired work experience:

• 3 years’ experience of auditing or enterprise risk management in an external audit/ Banking environment.
• Good working knowledge of the TeamMate audit software and ACL Data Analytics.

Closing on: Sep 5, 2022