Jobs at Old Mutual Kenya

• The role will be responsible for managing, maintaining, and securing the bank’s database systems to ensure high availability, performance, and data integrity. This role requires strong technical expertise, problem-solving skills, and the ability to support critical banking operations through reliable and efficient database management. The DBA will collaborate with internal and external stakeholders to deliver secure and scalable database solutions.

KEY MEASURABLE GOALS

• Database Uptime: Achieve 99.9% database uptime.
• Backup Success Rate: Ensure 100% successful backups of critical databases.
• Query Performance: Reduce average query execution time by 10% year-over-year.
• Security Compliance: Ensure 100% compliance with security policies and standards.
• Incident Resolution: Resolve 90% of database incidents within 2 hours.
• Data Integrity: Maintain 100% data integrity with no corruption or loss.
• User Satisfaction: Achieve a user satisfaction score of 90% or higher.
• Patch Management: Apply 100% of critical database patches within 7 days of release

KEY RESPONSIBILITIES

Database Management & Maintenance:

• Install, configure, and maintain database management systems (DBMS) such as Oracle, SQL Server, MySQL, or PostgreSQL.
• Monitor database performance, optimize queries, and ensure high availability.
• Perform regular backups, restores, and disaster recovery drills.

Database Security:

• Implement and enforce database security policies to protect sensitive financial data.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with banking regulations and standards (e.g., PCI DSS, GDPR).

Database Design & Optimization:

• Design and implement database schemas, tables, indexes, and stored procedures.
• Optimize database performance through indexing, partitioning, and query tuning.
• Manage database replication, clustering, and high-availability configurations.

Data Integrity & Quality:

• Ensure data integrity through validation, constraints, and regular data cleansing.
• Monitor and resolve data inconsistencies or corruption issues.
• Implement data archiving and purging strategies.

User Support & Training:

• Provide technical support to developers and end-users for database-related issues.
• Conduct training sessions for staff on database best practices and security.

Documentation & Reporting:

• Maintain accurate and up-to-date documentation of database configurations, processes, and policies.
• Generate regular reports on database performance, usage, and security.

Collaboration & Innovation:

• Work closely with application developers, system administrators, and business analysts to support database needs.
• Stay updated with emerging database technologies and propose innovative solutions.

Anti-money Laundering (AML) expectation

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Education

• Bachelor’s degree in computer science, Information Technology or Equivalent qualification.

Knowledge and Skills

• Proficiency in database management systems (e.g., Oracle, SQL Server, MySQL).
• Strong knowledge of database design, optimization, and security.
• Experience with backup, recovery, and disaster recovery strategies.
• Familiarity with cloud databases and automation tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to delivering high-quality work

Experience

• 3+ years of experience in database administration, preferably in the banking or financial services industry.
• Proven experience in managing large-scale, high-availability database systems.
• Database Systems: Proficiency in Oracle, SQL Server, MySQL, PostgreSQL, or similar DBMS.
• Database Design: Strong knowledge of database design, normalization, and optimization.
• Performance Tuning: Experience with query optimization, indexing, and partitioning.
• Backup & Recovery: Expertise in database backup, restore, and disaster recovery strategies.
• Security Tools: Familiarity with database encryption, access controls, and auditing tools.
• Cloud Databases: Experience with cloud-based databases (e.g., AWS RDS, Azure SQL Database).
• Scripting & Automation: Proficiency in SQL, PL/SQL, T-SQL, Python, or PowerShell for automation

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KEY TASKS AND RESPONSIBILITIES

• Strategic Leadership: Collaborate with the CEO and executive team to develop and implement the bank's strategic plan. Translate the bank’s vision into actionable operational plans. Drive performance and growth strategies aligned with corporate objectives.
• Operational Excellence: Oversee all operational aspects of the bank, including branch operations, digital banking operations, back-office processing, and customer service. Implement process improvements to enhance efficiency and reduce costs. Ensure robust operational controls and compliance with internal policies and external regulations.
• Risk and Compliance: Work closely with the risk and compliance teams to identify and mitigate operational risks. Ensure adherence to regulatory requirements, AML/CFT guidelines, and industry best practices. Support business continuity planning and disaster recovery processes.
• Technology and Innovation: Drive the adoption of technology to improve banking services and operational efficiency. Oversee the implementation of digital transformation projects. Stay abreast of industry trends and emerging technologies.
• Customer Experience: Enhance customer satisfaction by streamlining processes and improving service delivery. Address operational issues impacting customer relationships promptly and effectively.
• Team Management: Build and lead high-performing teams to achieve operational objectives. Foster a culture of accountability, innovation, and continuous improvement. Mentor and develop leaders within the organization.
• Performance Monitoring: Establish key performance indicators (KPIs) to track operational performance. Regularly report operational progress and challenges to the CEO and Board. Ensure alignment of operational activities with the bank’s financial goals.  
• Stakeholder Engagement: Collaborate with internal and external stakeholders, including regulators, vendors, and strategic partners. Represent the bank in industry forums and events.
• Anti-money Laundering (AML) expectation: The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Key Performance Indicators (KPIs):

• Operational cost efficiency ratio.
• Customer satisfaction (Net Promoter Score or equivalent).
• Compliance adherence and audit outcomes.
• Turnaround time for key processes (e.g., loan approvals, account openings).
• Employee engagement and retention within operational teams

SKILLS AND COMPETENCIES

• Strong leadership and decision-making abilities.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• In-depth knowledge of banking regulations, risk management, and compliance.
• Ability to manage change and drive innovation in a dynamic environment.

KNOWLEDGE & EXPERIENCE

• 10+ years of progressive leadership experience in banking or financial services.
• Proven track record in operations, strategy execution, and managing cross-functional teams.
• Experience with digital banking, fintech integration, or technology-driven transformation is a plus.

QUALIFICATIONS

• Bachelor’s degree in business administration, Finance, or a related field.
• An MBA or equivalent advanced degree is preferred.
• Lean Six Sigma Black Belt Certification
• Project Management Certification (PMP).