Jobs at Old Mutual Kenya

Key Tasks and Responsibilities

Business and Systems Analysis 

• Collaborate with underwriting, claims, finance, and distribution teams to gather, document, and analyze business requirements. 
• Develop functional and technical specifications based on operational needs across the health insurance lifecycle. 
• Map existing business processes to system functionality, identifying areas for automation or improvement. 
• Contribute to product backlog development, sprint planning, and release roadmaps in coordination with the IT BRM and business leads. 

Application Support and Maintenance 

• Provide Level 1/2 support while working closely with Level 3 support team/s for core health insurance platforms such as policy administration systems, claims management tools, intermediaries’ portals, and regulatory reporting engines. 
• Troubleshoot system errors, data inconsistencies, and performance issues, ensuring timely resolution with minimal business disruption. 
• Monitor application logs, perform root cause analysis, and liaise with third-party vendors or infrastructure teams for resolution. 
• Ensure data integrity across systems, including policy, claims, reinsurance, and finance modules. 
• Troubleshoot issues affecting core system processes, and integrations interfacing with the core policy administration system (e.g., SMART 3rd party EDI & Biometric platform, D365 FO ERP, CRM 365, SharePoint, regulator platforms). 

Software Development and Integration 

• Design, develop, and maintain custom application features, scripts, reports, and interfaces that support health insurance operations. 
• Implement configuration changes, system enhancements, and integrations (e.g., with banks, regulators, intermediaries, and service providers). 
• Build APIs and microservices for cross-platform data exchange and automation, ensuring secure and scalable solutions. 
• Work with DevOps teams to support CI/CD processes, version control, and deployment to test and production environments. 

Testing and Quality Assurance 

• Develop and execute test plans and cases for new features, bug fixes, and system integrations. 
• Support user acceptance testing (UAT), coordinate defect triaging, and ensure issues are resolved ahead of production releases. 
• Ensure adherence to regulatory compliance and internal control standards (e.g., IRA, IFRS 17, GDPR, or other applicable frameworks). 

Documentation, Training and Reporting 

• Maintain system documentation including architecture diagrams, process flows, and support playbooks. 
• Document known issues and solutions to aid knowledge transfer and faster incident resolution. 
• Provide training and technical guidance to end-users, super-users, and junior IT staff. 
• Develop and maintain internal knowledge base articles for known errors, fixes, and workarounds on service delivery platform i.e., Service Now (SNOW). 

Continuous Improvement 

• Stay up to date with technological trends in health insurance, healthcare, and proactively propose improvements. 
• Integrate digital innovations (e.g., chatbots, self-service portals, mobile apps) to improve customer and agent experiences. 
• Assess and recommend solutions or tools from service providers that could enhance business efficiency or customer engagement. 

Qualifications 

• Bachelor’s degree in computer science, Information Systems, or related field 
• 3–6 years of experience in a hybrid role involving analysis, development, and support in the insurance or financial services industry 
• Experience with health insurance systems such as underwriting, policy administration, claims processing, or regulatory reporting platforms 
• Technical certifications in software development, business analysis, or ITIL are an added advantage 
• Experience with integration tools (e.g., middleware, REST APIs, message queues) and cloud-based services is desirable. 

Skills and Competences 

• Deep understanding of Health insurance operations: underwriting, claims, intermediaries, billing, and compliance 
• Proficient in systems analysis, problem-solving, and application support 
• Hands-on experience in software development (e.g., .NET, Java, SQL, APIs) 
• Solid understanding of application architecture, versioning, and automated testing 
• Strong communication and stakeholder engagement skills 

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KEY TASKS AND RESPONSIBILITIES

Deliver on strategy development and business planning cycle outputs

• Coordinate the strategic planning cycle and process for OMEA businesses and facilitate the integration of country plans into the consolidated plan. Overall liaison of templates, dissemination, engagement meetings and presentations
• Prepare country strategic plans for engagements with Boards and the Center.
• Develop strategic deep dive areas strategies and plans  
• Performs ad hoc strategic analysis and provides guidance on key issues facing the business or industry.
• Prepare strategy documents for various stakeholders at country, LoB and consolidated level

Deliver on OMEA Intelligence centre

• Provide timely research, analysis and insights on key topics such as evolving market externalities, competitive dynamics, peers activities, emerging industry issues-banking & Insurance) consolidations and legal/regulatory changes
• Craft a strategic story out of the numbers.  Present complex analytical findings in a clear, concise, and decision-impacting manner. Influence leadership
• Provide research and deep dives into specific topics at portfolio and country/business level
• Support development of business cases and internal views on key topics for boards/EXCO
• Lead critical decision analysis workstreams that tackle ambiguous and complex analytical problems. Translate analysis into meaningful business insights. Build potential options and actionable recommendations around those insights.

Strategic Business Analysis & Financial planning

• Support in conducting business analysis to identify opportunities for optimisation and performance enhancement across Group operations.
• Financial Modelling & Valuation: Develop, evaluate, and maintain robust financial models, including valuation models, scenario analyses, and profitability assessments to support key business decisions.
• Performance Analysis: Monitor and analyse financial performance, highlighting trends and insights to inform strategic planning and reporting.

Strategic Implementation tracking: 

• Track key strategic initiatives monthly and prepares a report on the same.
• Monitor and report on course correction measures and assess impact
• Maintain a single source of organization performance data on an on-going basis
• Provide ad-hoc strategic review on key issues areas
• Flag issue areas for course correction

Strategic Reporting:

• Prepares quality and timely executive business performance reports on a monthly/quarterly basis for respective Boards and centre
• Provide statutory reporting requirement reports - Annual report, Investors briefing, AGM
• Provide quarterly business performance report for staff briefing engagements   
• Managing Strategic Risk of the function in line with the Risk management framework  
• Champion Mission planning discipline for effective strategy execution and business reviews across OMEA
• Prepare company mission plan and provide quality assurance on all Level 2 missions plans and scorecards
• Support mission plan cascading across the organization
• Oversee monthly updates of all missions in stratex
• Plan the Quarterly Business Review meeting to facilitate quarterly business prioritization (in line with strategy) and completion of action points arising out of the quarterly business review meeting and strategy mission status review sessions
• Provide a monthly update on company mission.

SKILLS AND COMPETENCIES

• Proven strength in structured problem solving, critical thinking, and solution execution across complex business issues.
• Organized project and program manager with the ability to effectively plan and engage internal / external stakeholders to achieve business goals.
• Proactively identify tasks and have an attitude that “finishes the work” to a high level of professionalism.
• Strong people skills and ability to communicate and coordinate effectively with individuals at all levels of the organization.
• Performing structured analysis to help frame and ultimately solve large, complex, and ambiguous problems.
• Able to work under short deadlines and juggle multiple tasks at once in a fast-paced environment.
• Experience in corporate finance, financial modelling, due diligence, strategic planning, and performance improvement initiatives.

QUALIFICATIONS

• Bachelor’s degree in economics, Business, Engineering, Finance, Mathematics, Actuarial Science, Statistics, or similar discipline; MBA Preferred.
• 7+ Years –Business analysis, management/financial consulting, financial services sector corporate strategy