Jobs at Piedmont Global

Position Summary

• At Piedmont Global, we deliver exceptional service and technology solutions that empower our people and our clients to achieve more. We are looking for a driven and customer-focused Helpdesk Technician to join our IT team and help maintain our reputation for excellence in service delivery.

Overview 

• The IT Support Specialist provides comprehensive technical support for our global workforce, focusing on troubleshooting Windows environments, administering Entra ID (Azure Active Directory) accounts, and maintaining IT asset records. While serving as the primary onsite IT contact for our Nairobi office, this role will also handle Tier1 and Tier2 remote support for users across the globe.  This role is ideal for a proactive problem-solver who thrives in a collaborative, fast-paced setting.

Job Responsibilities

• Provide Tier 1 and Tier 2 technical support for global users, handling everything from initial intake to resolving escalated hardware, software, and network issues. 
• Serve as the primary point of contact for onsite support and equipment setup within the Nairobi office 
• Troubleshoot and support Microsoft Windows 11 environments and related applications for all users globally. 
• Create, modify, and disable user accounts in Entra ID (Azure AD), managing group memberships and access permissions. 
• Track and resolve tickets in the IT Service Management (ITSM) system, maintaining detailed records of actions taken. 
• Support global IT asset management, including device deployment, inventory tracking, and decommissioning. 
• Collaborate with internal IT resources to address complex issues. 
• Document recurring problems and recommend process or documentation improvements. 

Requirements

• 2+ years of experience in an IT support capacity performing tier 1 and tier 2 technical support. 
• Proficient with Microsoft Windows 11 desktop environments. 
• Working knowledge of Entra ID (Azure Active Directory) account administration. 
• Familiarity with Microsoft 365, endpoint management, and basic networking concepts (TCP/IP, DNS, VPN). 
• Experience with ticketing systems and remote support tools. 
• Strong communication, organization, and documentation skills.

Preferred Certifications 

• CompTIA A+, Network+, or Microsoft Certified: Endpoint Administrator Associate. 
• Knowledge of ITIL framework or similar IT service management methodologies.

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Position Summary

• We are seeking a detail-oriented and proactive OSINT Analyst/Researcher to support our Intelligence Unit by collecting, analysing, and interpreting publicly available information. The successful candidate will play a critical role in monitoring online sources, tracking geopolitical risks, and delivering actionable intelligence to our clients across various industries.

Key Responsibilities:

• Conduct OSINT investigations using a variety of sources, including social media, forums, news sites, corporate records, and deep/dark web sources.
• Monitor real-time social media activity for emerging threats, geopolitical developments, and industry-specific risks.
• Utilize OSINT tools such as Maltego, Babel Street, Social Links, Hunchly, Echosec, and custom web-scraping techniques to collect intelligence.
• Produce analytical reports such as threat assessments, risk evaluations, vulnerability reports, and intelligence briefings.
• Collaborate with cross-functional teams, including security experts, risk analysts, and investigative journalists.
• Ensure compliance with ethical and legal standards, including GDPR and platform terms of service.
• Maintain awareness of emerging OSINT methodologies, automation tools, and AI-driven analytics.

Qualifications & Requirements

• Bachelor’s degree required (International Relations, Intelligence Studies, Cybersecurity, Political Science, or a related field). Master’s degree is a plus.
• 1-3 years of experience in intelligence gathering, social media analytics, threat assessment, incident response, or cybersecurity research.

Strong proficiency in OSINT tools, such as:

• Social media analysis: Babel Street, Talkwalker, Echosec
• Data aggregation: Maltego, Paliscope, Social Links
• Threat intelligence: Recorded Future, IntelTechniques, SpiderFoot
• Experience with geospatial tools and mapping software for location-based intelligence (Google Earth, ArcGIS, Sentinel Hub).
• Familiarity with web scraping, Python scripting, SQL, or regex for data extraction is a plus.
• Report writing experience, with the ability to present complex intelligence findings concisely.

Knowledge of international relations and expertise in at least one of the following areas:

• Oil & Gas industry
• Pharmaceutical sector
• IT & Cybersecurity
• Terrorism, nonproliferation, and arms control
• Arms & human trafficking
• Corporate security, private investigation, and law enforcement

Financial intelligence and fraud analysis

Journalism and media monitoring

• Ability to thrive in a start-up environment, demonstrating adaptability and resilience.
• Experience working in high-tempo, real-time intelligence environments.
• Proficiency in one or more foreign languages is a strong plus.
• OSINT training or certifications (SANS, Bellingcat, McAfee, or other industry-recognized credentials) are a plus.