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We believe EVERYONE in the world deserves access to the internet and affordable communications.
Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.
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Overall Responsibility:
To manage and operate an assigned sales team, ensuring that they are meeting the revenue targets by driving day to day performance and efficiencies of the Tele-sales Representatives. Ensure that team averages are in line with business objectives and targets of the company.
Financial:
Ensure all sales are closed through company M-pesa transactions
People:
25 TeleSales Representatives (TSRs).
Key SMART Results for A-Player: Target, Year 1:
- Responsible for achiev ing a set target that will be communicated every month. The target will have sales efficiency and a sales target set for the month - Monthly
- Strategize and execute plans to improve sales efficiency. Work on delivering 100% of sales results from only 30% to 40% of leads - Monthly
- Quality Analysis & Reporting: Analyse 30 calls daily from different TSRs, input feedback for improvement & report to the Head of Tele Sales - Daily
- Work Discipline: Ensure 100% of the team is compliant with work timings & foster a culture of discipline & time management - Throughout
- Reports & Data: Generate daily talk time, sales reports, paid sales, lead generation through different campaigns, referral lead reports, sales funnels, conversion analysis - Weekly
- Governance:
- Conduct weekly performance reviews with each team member, document the minutes, and share them with the Head of Tele- sales for review.
- Responsible to action performance improvement plans in coordination with HR for Tele-sales Representatives performing less than 65% of the allocated monthly targets.
- Ensure 100% compliance with the sales channel processes.
- Training: Conduct weekly training programs for people with Performance gaps and Skill Gaps on specific content that will boost performance - Weekly
- Align self and team to organizational goals and to the incentive structure as per 3X Growth in 2024 - Monthly
- Attain an average talk time of 4 hours per person daily which will increase monthly as the targets increase - Daily
- Recruitment of Tele-sales Rep resentatives: Responsible for attaining full modules of Tele-sales Representatives . Refer to the business plan for the number of Tele-sales Representatives required on a monthly basis - Throughout
Level of Management Experience Required (Mandatory & Nice to Have):
- Supervisory level management with not less than 3 years of sales experience, 1 year of which should have been leading sales team of not less than 5 people.
Key Competencies (Criticality H, M, L):
- Build and manage a high performing, relentlessly driven sales teams - H
- Manage the people dynamics of such a high pressure operation and lead to achieve the best performance possible from the team - H
- Ability to motivate and support to drive performance - H
- Hands on, lead from the front and make sales! - H
- Willing and able to be tactical, scrappy, relentless - H
- Experience selling home internet services on the phone - M
Mandatory Criteria if any with no exceptions to hire:
- Must have owned a team sales target with a record of target achievement.
- Must have led and managed at least a team of 10 sales people.
- Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of latest technology in a tele-sales environment.
go to method of application »
Overall Responsibility:
Make sales and hit the sale number! Be part of the team aiming to deliver over 70% of the total company sales.
Area Coverage:
- Eldoret North and its environs ( Eldoret CBD, Langas, Pioneer, Munyaka, Kimumu, Kapsoya)
Key SMART Results for A-Player Success
- Drive attainment of monthly sales targets as per the vintage:
- 1-3 months: 15 sales
- 4-6 months: 30 sales
- 6+ months : 50 sales
Conduct at least 20 customer visits on a daily basis and develop a sales funnel of customers categorized into the system as below: Q4 2024
- Hot leads: 20%
- Warm Leads:30%
- Cold Leads:40%
- Paid customers:10%
Ensure proper utilization of resources: Q4 2024
- Drive 12 fliers per sale and at least 3 sales for every parasol activation.
- 4. 100% adherence to the prescribed sales process with zero deviations to plan and ensure the assigned field sales territory attained the highest industry customer satisfaction rates- Q4 2024
Operational Excellence: Q4 2024
- Attain 100% work attendance record with an absence management that is fully compliant with company policies and procedures.
- 100% compliance on system usage for lead generation, categorization & sales made.
- Timely reporting of sales updates at 11:00 am, 3:00 pm and 6:00 pm on a daily basis.
Key Competencies Criticality (H, M, L)
- Relentlessly driven and highly competitive to succeed- H
- Exceptional salesmanship skills- H
- Tactical, scrappy, relentless energy and focus to exceed targets- H
- Ownership of clarity, accuracy of forecasting and credible pipeline management of opportunities- H
- Ideally, experience in selling home internet services in low-income and informal communities- H
- Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports- H
- Work with the marketing team to deliver improvements in brand engagement scores in assigned territory- M
Mandatory criteria with no exceptions to hire:
- Must have owned and delivered on a sales target
go to method of application »
Overall Responsibility:
Make sales and hit the sale number! Be part of the team aiming to deliver over 70% of the total company sales.
Area Coverage:
- Eldoret North and its environs ( Eldoret CBD, Langas, Pioneer, Munyaka, Kimumu, Kapsoya)
Key SMART Results for A-Player Success
- Drive attainment of monthly sales targets as per the vintage:
- 1-3 months: 15 sales
- 4-6 months: 30 sales
- 6+ months : 50 sales
Conduct at least 20 customer visits on a daily basis and develop a sales funnel of customers categorized into the system as below: Q4 2024
- Hot leads: 20%
- Warm Leads:30%
- Cold Leads:40%
- Paid customers:10%
Ensure proper utilization of resources: Q4 2024
- Drive 12 fliers per sale and at least 3 sales for every parasol activation.
- 4. 100% adherence to the prescribed sales process with zero deviations to plan and ensure the assigned field sales territory attained the highest industry customer satisfaction rates- Q4 2024
Operational Excellence: Q4 2024
- Attain 100% work attendance record with an absence management that is fully compliant with company policies and procedures.
- 100% compliance on system usage for lead generation, categorization & sales made.
- Timely reporting of sales updates at 11:00 am, 3:00 pm and 6:00 pm on a daily basis.
Key Competencies Criticality (H, M, L)
- Relentlessly driven and highly competitive to succeed- H
- Exceptional salesmanship skills- H
- Tactical, scrappy, relentless energy and focus to exceed targets- H
- Ownership of clarity, accuracy of forecasting and credible pipeline management of opportunities- H
- Ideally, experience in selling home internet services in low-income and informal communities- H
- Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports- H
- Work with the marketing team to deliver improvements in brand engagement scores in assigned territory- M
Mandatory criteria with no exceptions to hire:
- Must have owned and delivered on a sales target
Method of Application
Use the link(s) below to apply on company website.
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