Jobs at Q-Sourcing Servtec Group

• The Assistant Decorator will be responsible for ensuring that each the company is prepared to the highest standards for every guest. This includes managing house setups, quality control, maintaining the brand’s aesthetic, and handling guest concerns related to furniture and décor during their stay. The Assistant Decorator will oversee the inventory of all furniture and décor across the portfolio of 40 houses and associated stores. This role includes resetting properties after each check-out, ensuring that every detail is in place before the next guest checks in, and maintaining a detailed inventory to track all items in the homes and stores.

Key roles and responsibilities

House Setup & Decoration

• Assist in house setups, ensuring every property is decorated and prepared according to the company’s brand standards.
• Ensure every room is reset before each check-in, including cleanliness, décor placement, and personalized details such as gifts.
• Oversee all elements of the home, including furniture, décor, and branded items, ensuring they meet the companies high standards.

Point of Contact for Guest Concerns

• Act as the primary point of contact for guests in residence who have concerns about furniture, décor, or the need for replacements.
• Ensure that any new items or replacements are sourced and installed in a timely manner during a guest’s stay.

Inventory Management        

• Maintain and update the inventory of all furniture and décor across the companies Homes’ portfolio of 40 properties and stores.
• Ensure that all items in the inventory are accounted for, conducting regular audits of the homes and stores.

Brand Guidelines & Quality Control  

• Maintain and eventually take full responsibility for the brand guide, ensuring consistency across all properties.
• Perform regular quality checks on properties to ensure everything from the décor to the small details (soaps, coffee, branded items) meets the brand standard.

Customization & Personalization        

• Work with the guest relations team to understand and execute any customizations for specific guests, ensuring their preferences are reflected in the setup.
• Ensure all personalized gifts (e.g., diaries, local crafts) are prepared and placed in the home before guest check-in.

Vendor Relations & Sourcing 

• Source materials, décor, and furnishings from local vendors, ensuring competitive pricing without sacrificing quality.
• Maintain relationships with local artisans and second-hand vendors to incorporate upcycled and locally crafted items into properties.
• Art for Healing Foundation (Limited Focus)
• Assist in identifying and curating artwork for hospitals through the companies Art for Healing Foundation.

Project Coordination 

• Coordinate with contractors, vendors, and suppliers to ensure that all deliveries and installations are completed on time for house setups.
• Oversee the logistics of each house setup, ensuring smooth coordination with guest relations and housekeeping teams.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree or diploma in Interior Design, Architecture, or a related field.
• Experience in interior decoration or property management, preferably in the luxury real estate sector.
• Strong attention to detail, especially in quality control and ensuring brand consistency.
• Experience in managing house setups or similar projects with tight deadlines.
• Experience in maintaining and managing inventories across multiple locations.
• Strong organizational and project management skills, with an ability to manage multiple tasks simultaneously.
• Familiarity with sourcing locally crafted and upcycled furniture and décor.
• Experience working with local artisans and vendors is a plus.
• Knowledge of design software (AutoCAD, SketchUp, or similar) and Microsoft Office.
• Ability to maintain and develop Standard Operating Procedures (SOPs) for house setups and inventory management.
• Excellent communication and interpersonal skills, with the ability to work well with vendors, contractors, and the guest relations team

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KEY ROLES AND RESPONSIBILITIES

• Capture all cleared and circulated orders on the excel tracker (dashboard) and circulate the same on a maximum interval of 2 hours or as required
• Create SAP delivery number for all cleared orders and indicate the same on the dashboard
• Update regularly the trucks allocated to the respective orders by Transport Team on the dashboard
• Forward updated dashboards for beer, keg and UDV to the 3PL managing warehouse to enable them pick list and load the orders
• Select and print dispatch documents on confirmation of loading the respective orders by the 3PL
• Sign and stamp  the dispatch documents after confirming completeness and accuracy of the documents
• Select and print billing documents while choosing the appropriate Electronic Tax Register (ETR) device dependent on product loaded after receipt of dispatch documents
• Sign and stamp the billing documents after confirming completeness and accuracy of the documents
• Request for reprint approval for either dispatch or billing document by providing a reason code
• Maintain a daily register of all reprint documents done
• Process and print stock transfer (STO’s) documents for inter depot transfers
• Conduct stock availability for orders cleared before stock allocation
• Circulate Sales performance and order balance status report after every 2 hours both on email and WhatsApp
• Compile and share end of shift report detailing shift performance, order balances and any constraints encountered via HOTO (Hand Over Take Over) report
• Flag and escalate any AGED orders on the dashboard for more than 48 hours
• Run and circulate DMS Empties stock out report, twice in a day at 3am and 1pm
• Send via “bulk sms” shipment loading status as Cut-off (3am)

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Degree or Diploma in business management
• Minimum 3 years hands-on experience in distributor order generation/processing/scheduling.
• SAP knowledge on OTC processing will be an added advantage
• Exposure to a Performance driven environment with measurable KPIs will be an added advantage.
• Analytical skills
• Interpersonal skills
• Computer literate- excellent with spread sheets
• Customer focused
• Planning and forecasting
• Problem solving and analytical skills.