Jobs at Standard Chartered Bank Kenya

Purpose

This is a newly created role for 2022 for a Director within the Risk and Conduct, Financial Crime and Compliance (“CFCC”) COO team as a GPO Delegate, Regulatory Effectiveness Manager (Senior Manager) working with the Global Process Owner for Managing Regulatory Change (“MRC GPO”) process and Head of Regulation Identification Unit (“RIU”) for Risk and CFCC.

The GPO Delegate is mandated with the responsibility of the ongoing maintenance of horizon scanning scope and coverage (jurisdictional and regulatory), with a view to reduce duplicative scanning among RIU and CFCC teams. The GPO Delegate is responsible for reviewing and challenging the assessment of regulatory content and assignment of internal owners by the RIU; including liaising with the Regulatory Change Team (“RCT”) and Policy Owners. In addition, manage the assessment and categorisation of complex regulatory publications escalated from RIU.

This is a new team being setup and the role and responsibilities may evolve as and when the tools/process mature.

The RIU’s mandate is to provide centralised horizon scanning for Risk and CFCC regulatory developments and changes, and initial curation of regulatory content to RCT, Policy Owners/Standard Owners and Country CFCC Teams, for an agreed list of key regulatory authorities.

In accordance with the Risk and CFCC regulatory change target-state and remediation, the responsibilities of this role contribute to the implementation of the strategy to define the process and operating model across relevant frameworks and RIU improvement initiatives to develop effective solutions and maximise operational effectiveness.

This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership and delivery.

Strategy

• Develop, clarify and drive initiatives to deliver intent and purpose of the RIU under the Manage Regulatory Change policy and standards, with focus on developing the optimal balance between effectiveness and efficiency for identifying and managing regulatory change.
• Contribute to the development of the function’s vision and purpose, transform the Bank through professionalising how regulations are identified and managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Keep abreast of industry and internal insights to optimise the Group’s effectiveness and efficiency to discharge its regulatory change management obligations.

Business

• Build and sustain capabilities to identify external regulatory change and changes to the Bank’s business model on a timely basis to ensure the right stakeholders are able to act on the changes.
• Act as a key contact point for relevant RIU matters.

Processes

• Identify all laws, rules and regulations to which SCB is subject to across its key Risk Types.
• Define standardised regulatory publication taxonomy and regulatory information to be captured.
• Be responsible for ownership assignments, MI and trackers to ensure effective identification and dissemination of regulations.
• Evaluate the regulation to determine if it is a Large Scale Regulatory Change (LSRC) or regulations having Extra Territorial impacts thereby reducing the Regulatory Change Team’s validation effort.
• Review and challenge the assessment of regulatory content and assignment of internal owners by the RIU lead by liaising with the RCT and Policy Owners.
• Lead a team to perform horizon scanning and initial curation of regulatory content published by key regulatory authorities
• Coordinate periodic review of the list of key regulatory authorities and agree scope with respective risk framework owners and country Risk and CFCC teams

MI & Performance Management

• The role holder shall ensure the provision and construction of meaningful aggregated MI / analytics for regulatory identification and horizon scanning and dissemination visibility, insights and proactive decision making.

People and Talent

• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.    
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.

Key Stakeholders

• Risk and CFCC Regulatory Change Team
• Risk and CFCC Risk Owners and Policy Owners
• Risk and CFCC Advisory
• Global Head, Risk Services, Risk and CFCC
• Technology & Innovation
• Country CFCC

Our Ideal Candidate 

• Wide experience within Banking or Financial Services
• Knowledge of regulatory identification and change management requirements
• Regulatory experience and understanding of global regulatory universe across Financial Services
• Understanding of agile ways of working and delivering transformation
• Strong data management, analytical and MI design and production skills
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience

go to method of application »

Purpose

This is a newly created role for 2022 for a Director within the Risk and Conduct, Financial Crime and Compliance (CFCC) COO team as a GPO Delegate, Operational Effectiveness Manager (Senior Manager) working with the Global Process Owner for Managing Regulatory Change (“MRC GPO”) process and Head of Regulation Identification Unit(“RIU”) for Risk and CFCC.

The GPO Delegate is mandated with the responsibility of reviewing issues escalated to ascertain process and operational effectiveness of technology/automation. In addition, maintaining structure in the RIU approach and ensuring effectiveness of controls, including driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).

The GPO Delegate is also responsible for the identification of potential areas of improvement of processes; system and process ownership for horizon scanning and workflow toolset; and reviewing taxonomies, trackers, MI, KCIs/CSTs.

This is a new team being setup and the role and responsibilities may evolve as and when the tools/process mature.

The RIU’s mandate is to provide centralised horizon scanning for Risk and CFCC regulatory developments and changes, and initial curation of regulatory content to RCT, Policy Owners/Standard Owners and Country CFCC Teams, for an agreed list of key regulatory authorities.

In accordance with the Risk and CFCC regulatory change target-state and remediation, the responsibilities of this role contribute to the implementation of the strategy to define the process and operating model across relevant frameworks and RIU improvement initiatives to develop effective solutions and maximise operational effectiveness.

This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership, and delivery.

Strategy

• Develop, clarify, and drive initiatives to deliver intent and purpose of the RIU under the Manage Regulatory Change policy and standards, with focus on developing the optimal balance between effectiveness and efficiency for identifying and managing regulatory change.
• Contribute to the development of the function’s vision and purpose, transform the Bank through professionalising how regulations are identified and managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Keep abreast of industry and internal insights to optimise the Group’s effectiveness and efficiency to discharge its regulatory change management obligations.

Business

• Build and sustain capabilities to identify external regulatory change and changes to the Bank’s business model on a timely basis to ensure the right stakeholders can act on the changes.
• Provide Operating Model / Process Design, Change Management and Project Management expertise to BAU
• Act as a key contact point for relevant RIU matters.

Processes

• Identification and management of the end-to-end process as defined in the Group’s Process Universe and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced.
• Ensure effectiveness of controls, incl. driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).
• Being responsible to the Process Universe Owner, Framework or Policy Owners, and implementing the control requirements applicable to the process.
• Escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners.
• Review the accuracy of the horizon scanning tool’s curation/enrichment periodically
• Ensure control points are flexed as the tool matures and ensure the process operates efficiently. Identify potential areas of improvement and processes.
• Review the escalated issues and ascertain the process and operational effectiveness of the technology/automation.

MI & Performance Management

• The role holder shall ensure the provision and construction of meaningful aggregated MI / analytics for regulatory identification and horizon scanning and dissemination visibility, insights and proactive decision making.

People and Talent

• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.    
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.

Key Stakeholders

• Risk and CFCC Regulatory Change Team
• Risk and CFCC Risk Owners and Policy Owners
• Risk and CFCC Advisory
• Global Head, Risk Services, Risk and CFCC
• Technology & Innovation
• Country Risk and CFCC

Our Ideal Candidate 

• Wide experience within Banking or Financial Services
• Knowledge of regulatory identification and change management requirements
• Regulatory experience and understanding of global regulatory universe across Financial Services
• Understanding of agile ways of working and delivering transformation
• Strong data management, analytical and MI design and production skills
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience 

go to method of application »

Background:

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solution team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing. FSS deems Client Solutions as integral to the success of FSS.

High Level Objectives:

To deliver the right level of client service and advice to Financing, Securities Services clients in all interactions for their Post Trade transactional enquiries complaints, and other service-related issues based on the client tiering model.

• Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
• As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
• Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
• Identify opportunities for service improvement based on useful metrics and demonstrate results
• Manage existing/strategic clients to maximize client satisfaction and contribute to the client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. Sales and/or SSO participation if needed).
• Manages Client Due Diligence Questionnaires, Visits and Service Reviews, completes Call Reports for each client engagement
• Plays a co-ordination role where communication with local regulators and market players for the market issues may impact clients
• Plays a co-ordination role for account opening, closing and general maintenance including Channel Management
• Build trusted partnerships with clients at the daily transactional / operational level

Processes

• Primary point of contact / escalation for external clients in terms of providing solutions, enquiries, complaints, resolving of discrepancies and transactional errors.
• Ensure the provision of the highest standards of client service in response to client enquiries and complaints to deliver best in class client service.
• Ensure incidents are managed and resolved in a timely manner.  Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.
• Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
• Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.
• Maintain a professional and positive SCB image through all interactions with clients.
• Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice.
• Oversees and manages periodic reviews of service standards.
• Manages and co-ordinates the client SLM process with internal stakeholders and the clients periodically as required

People and Talent

• Execute team operating standards set out by the Head, Southern Africa Cluster, FSS Client Solutions, to ensure highest standards of service execution and related client communication.
• Ensuring participation of training modules and track training completion.

Risk Management

• Full awareness of the Bank’s risk management approach
• Thematic analysis and review of client issues and complaints to identify root causes and remediation actions.
• Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures. 
• No exception to completing mandatory trainings timely.
• Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints, and enquiry handling.
• Comply with applicable Money Laundering Prevention Procedures and, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
• Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Our Ideal Candidate

• Bachelor’s degree or above
• Minimum of 5 years client services experience in Securities Services with proficient product / process knowledge within securities services
• Organised with attention to detail
• Client focused and willing to go beyond expectations
• Ability to articulate well with all people at different levels
• Good analytical skills
• Ability to inspire trust and confidence in clients creating credibility
• Effective interpersonal and communication (including questioning) skills

Unposting Date: 01/Sep/2022