GPO Delegate Operational Effectiveness Manager at Standard Chartered Bank Kenya

Purpose

This is a newly created role for 2022 for a Director within the Risk and Conduct, Financial Crime and Compliance (CFCC) COO team as a GPO Delegate, Operational Effectiveness Manager (Senior Manager) working with the Global Process Owner for Managing Regulatory Change (“MRC GPO”) process and Head of Regulation Identification Unit(“RIU”) for Risk and CFCC.

The GPO Delegate is mandated with the responsibility of reviewing issues escalated to ascertain process and operational effectiveness of technology/automation. In addition, maintaining structure in the RIU approach and ensuring effectiveness of controls, including driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).

The GPO Delegate is also responsible for the identification of potential areas of improvement of processes; system and process ownership for horizon scanning and workflow toolset; and reviewing taxonomies, trackers, MI, KCIs/CSTs.

This is a new team being setup and the role and responsibilities may evolve as and when the tools/process mature.

The RIU’s mandate is to provide centralised horizon scanning for Risk and CFCC regulatory developments and changes, and initial curation of regulatory content to RCT, Policy Owners/Standard Owners and Country CFCC Teams, for an agreed list of key regulatory authorities.

In accordance with the Risk and CFCC regulatory change target-state and remediation, the responsibilities of this role contribute to the implementation of the strategy to define the process and operating model across relevant frameworks and RIU improvement initiatives to develop effective solutions and maximise operational effectiveness.

This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership, and delivery.

Strategy

• Develop, clarify, and drive initiatives to deliver intent and purpose of the RIU under the Manage Regulatory Change policy and standards, with focus on developing the optimal balance between effectiveness and efficiency for identifying and managing regulatory change.
• Contribute to the development of the function’s vision and purpose, transform the Bank through professionalising how regulations are identified and managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Keep abreast of industry and internal insights to optimise the Group’s effectiveness and efficiency to discharge its regulatory change management obligations.

Business

• Build and sustain capabilities to identify external regulatory change and changes to the Bank’s business model on a timely basis to ensure the right stakeholders can act on the changes.
• Provide Operating Model / Process Design, Change Management and Project Management expertise to BAU
• Act as a key contact point for relevant RIU matters.

Processes

• Identification and management of the end-to-end process as defined in the Group’s Process Universe and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced.
• Ensure effectiveness of controls, incl. driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).
• Being responsible to the Process Universe Owner, Framework or Policy Owners, and implementing the control requirements applicable to the process.
• Escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners.
• Review the accuracy of the horizon scanning tool’s curation/enrichment periodically
• Ensure control points are flexed as the tool matures and ensure the process operates efficiently. Identify potential areas of improvement and processes.
• Review the escalated issues and ascertain the process and operational effectiveness of the technology/automation.

MI & Performance Management

• The role holder shall ensure the provision and construction of meaningful aggregated MI / analytics for regulatory identification and horizon scanning and dissemination visibility, insights and proactive decision making.

People and Talent

• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.    
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.

Key Stakeholders

• Risk and CFCC Regulatory Change Team
• Risk and CFCC Risk Owners and Policy Owners
• Risk and CFCC Advisory
• Global Head, Risk Services, Risk and CFCC
• Technology & Innovation
• Country Risk and CFCC

Our Ideal Candidate 

• Wide experience within Banking or Financial Services
• Knowledge of regulatory identification and change management requirements
• Regulatory experience and understanding of global regulatory universe across Financial Services
• Understanding of agile ways of working and delivering transformation
• Strong data management, analytical and MI design and production skills
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience