Jobs at Majid Al Futtaim

ROLE SUMMARY

• The Last Mile Manager is responsible for managing the effective operations of the Last Mile in terms of on time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, carrefour now, non-food and marketplace etc. The role holder is also accountable for maintaining the shifts of the last mile team, implementing contracts with the third-party providers and logistics to ensure a seamless operation.

ROLE POFILE

Assets Responsibilities

• Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operations.
• Review daily reporting for all internal/external customers to assess performance and full order management.
• Liaise with the IT team for releated IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
• Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
• Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
• Ensure that KPI’s provided by the delivery companies/suppliers meet the defined targets.
• Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
• Manage and ensure that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise Responsibilities

• Plan last mile resources as per the forecast provided by the business.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
• Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Manage and track both home deliveries and returns to/from stores/DC/suppliers.

QUALIFICATION AND EXPERIENCE

• Bachelors degree in E- Commerce or Business Administration
• 5– 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Commercial knowledge preferred

SKILLS

• Good Communication skills
• Team management skills
• Data mining and analysis
• Vast knowledge in retail E-commerce
• Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.)
• Strong leadership skills

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ROLE SUMMARY

• The Fulfillment Manager is responsible for managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order. When /if required the role holder takes on a leading role, if there are issues with Fulfillment field.

ROLE POFILE

Assets Responsibilities

• Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective Fulfilment operations.
• Manage the day to day E-Commerce fulfilment operations.
• Lead picking and dispatching teams to ensure all activities are performed effectively and seamlessly.
• Manage 3P’L delivery service providers.
• Ensure of proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Monitor the production KPI’s, picking rate, and work towards continuously improving it.
• Manage the ecommerce operations in compliance with policies established by CRF Majid Al Futtaim.
• Contribute to the internal communication of the company strategy and objectives.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• To anticipate the capacity requirements (materials, assets, human).
• Manage customer service function with in the store.
• Manage cash handling process.

Merchandise Responsibilities

• Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary
• Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
• Proper packing of goods inside delivery crates to avoid damages for customer.
• Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Guarantee a clean and organized fulfilment area.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
• Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Manage and track both home deliveries and returns to/from stores/DC/suppliers.

QUALIFICATION AND EXPERIENCE

• Bachelor's degree in E- Commerce or Business Administration
• 5– 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Commercial knowledge preferred

SKILLS

• Excellent team building and team leading skills in a fast-paced environment.
• Working knowledge of automated distribution and warehouse systems preferred.
• High level of problem-solving skills and detailed oriented.
• Solid analytical skills, trouble-shooting skills; planning and organizational skills
• Excellent interpersonal skills, driving results in cross-functional team setting
• Target focused (setting, tracking progress & department support as needed)
• Team/Collaboration-based approach to decision making;
• Operation agility and nimbleness to adapt to changing retail environment
• Proven ability to automate processes and create efficiencies
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
• Excellent Communication and Interpersonal skills