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  • Posted: Apr 13, 2021
    Deadline: Apr 15, 2021
  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company


    Relationship Manager (Agribusiness) - Western Cluster

    Job Summary

    1. To manage and sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    2. The primary objective is to maximize risk-adjusted portfolio contribution.
    3. The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

    Job Description

    Main Accountabilities:

    • Sales and Service: 65%
      • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
      • Conduct annual and if appropriate, interim reviews of customers borrowing facilities
      • Conduct annual and if appropriate, interim reviews with non-borrowing customers
      • Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method
      • Deal with and find solutions to customer complaints
      • Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
      • Research, create and follow up a target list for potential new business.
    • Business Management 30%
      • Research, create and follow up on a target list for potential new business
      • Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
      • Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
      • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
    • Staff Management 5%
      • Day to day coaching and development of Corporate Managers’ Assistants

    Personal Attributes:

    • Meeting customers needs                             
    • Business awareness                                  
    • Business development                                   
    • Managing Relationships                                
    • Innovative                                                         
    • Analysis and judgement
    • Personal Organization
    • Adaptability
    • Decision making
    • Team results
    • Active listening         

    Skills required to undertake the role:

    • Relationship skills
    • Credit Risk skills
    • General Corporate skills
    • Communications skills
    • Negotiation skills

    Knowledge of the bank’s products, services and policies required to undertake the role:

    • A detailed knowledge of the Corporate set of products as well as a broad understanding of products
    • For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    • Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
    • A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    • A detailed understanding of Country and CBRM guidelines and credit risk policies.

    Other requirements specific to the role:

    Job holders will be ACIB or equivalent.

    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    • Internal and external senior risk assessment and management
    • Presentation
    • Influencing and Negotiating
    • Communication

    Additional details of exceptional aspects of the demands of the role:

    1. Required to form relationships with customers, therefore minimum tenure will be 2 years.
    2. The jobholder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, ability to add value to their business and find innovative solutions to their needs.
    3. The jobholder’s portfolio will consist of a full range of Large Corporate customers who will often be subject to competitive approaches from other banks.
    4. Business development activity will also be challenged by those competitive pressures.


    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    ASL Operations Manager


    Job Summary

    Reporting to the Head of PTS (Treasury Operations), this role is responsible for driving business management. The role holder is responsible for the normal execution of all standard functional operations within the organization by ensuring correct settlement of all trade related activities executed by Front Office traders on behalf of ALS, Markets and Treasury clients, identification and mitigation of operational risks, record management, development of strong regulatory, client and other stakeholder relationships, and partnering with technology to optimize Information Technology and actualize e-solutions.
    Ensuring the maintenance of controls as per regulatory and compliance standards in the processing and settlement of financial transactions pertaining to the brokerage and advisory business.
    The role requires a high degree of knowledge on the Securities Market controls and compliance, working closely with management to maintain a robust control environment.
    The Job holder is directly responsible for managing time sensitive activities of high value, in an efficient manner and providing a key leadership role in process and control management.
    Job Description


    1. Business Management
    2. Time split - 50%
      1. Lead the team in providing comprehensive operations support on a day to day basis within ASL operations and ensuring efficient and effective service delivery.
      2. Development of KPI measurement criteria, monitor progress towards delivery of KPIs and report on variances arising.
      3.  Ensure adherence to the organization’s financial and business strategy
      4. Management, resolution and escalation, where necessary, of all client complaints and queries arising.
      5. Ensure compliance with all regulator (CMA, NSE and CDSC) and internal (group) policies and procedures. (Proceeds of crime Act, Anti-Money Laundering Act, KYC etc.).
      6. Monitor the trading/brokering of securities trades.
      7. Drive and support change initiatives in the department.
      8. Participate in and champion the implementation of new Brokerage systems and improvements thereof.
      9. Provide primary point of contact for all interactions with industry stakeholders such as regulators, fund managers’ back offices, custodians, registrars, etc.
      10. Anticipate short and long term personnel requirements and plan towards proactive personnel solutions in liaison with the head of the PTS team
      11. Provide direction, coaching, training and motivation to the broader PTS team in the field of brokerage and advisory operations. Including planning for attachment and secondment opportunities for colleagues interested in the work area.
      12. Keep abreast with regular updates affecting market conditions.
      13. Update the ASL Operations policies and procedures to conform to industry best-practice and ensure that all staff are aware of the context in which to carry out their day-to-day duties.
      14. Work with broader management to deliver on organizational goals and objectives.
      15. Collate and provide management information to the Head of PTS and ASL’s General Manager as per agreed schedule.
      16. Point of contact for all ASL operational audit and review engagements.
      17. Provide succession in an overall PTS supervisory capacity.
      18. Any other duties arising in the development of this role and continued growth of ASL.
    3. Team Working
    4. Time split - 20%
      1. Work closely with other Team members as one team to ensure delivery of excellent performance.
      2. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
      3. Support both ASL operations as well as other PTS roles i.e. Treasury Operations.
      4. Ensure active engagement in team succession plan; own role and role of other.
      5. Determine and manage personal knowledge gaps within ALL team operations.
      6. Participate in community events to support local needs, develop individual and team skills and raise the organization’s profile in the community
    5. Controls Environment
    6. Time split - 20%
      1. Maintenance of a tight control environment within ASL Operations in compliance with regulatory and compliance standards and directives.
      2. Ensure accuracy of transactions and correctness of commissions and other levies.
      3. Ensure all deviations from agreed customer SLAs are duly approved within established business approval channels and at suitable levels of authority.
      4. Responsible for robust business continuity planning and management.
      5. Act as an escalation point for complaints relating to trade processing.
      6. On a regular basis and in conjunction with the Head of Treasury Operations, conduct trainings and awareness sessions to the Team.
    7. Self Development
    8. Time split - 10%
      1. Agree and set own performance development objectives with the Line Manager 
      2. Pursue your own development to increase personal effectiveness, knowledge and overall business proficiency.
      3. Participate in industry related seminars, workshops and trainings.
      4. Active management of Continuous Professional Development requirements.
      5. Ensure personal development through cross training across all departmental roles.


    1. Good communication skills
    2. Good numeracy and analytical skills
    3. Good interpersonal and relationship skills
    4. Motivation and influencing skills
    5. Good personal organization skills
    6. Team-working: building and developing high performance
    7. Coaching and feedback

    Attributes of preferred candidate 

    1. Bachelor's degree, or equivalent work experience
    2. Professional qualification in related discipline. (Post-graduate qualification preferred)
    3. Eight to Ten years of brokerage/investment banking operations related experience
    4. Three or more years of supervisory/management experience
    5. Knowledge of the BBO application, as well as understanding of CDSC’s Perago and NSE’s ATS system’s features.
    6. Foundational knowledge of operation functions, systems, policies and procedures.
    7. Understanding and practical application of applicable laws and regulations.
    8. Organizational, managerial and project management skills.
    9. Excellent personal, verbal and written communication skills.
    10. Ability to manage multiple tasks/projects and deadlines simultaneously
    11. Knowledge of operations of the Capital Markets Authority, Nairobi Security Exchange and Central Depository Settlement Corporation.
    12. Knowledge of the regulatory environment.
    13. Have thorough understanding of Capital Markets products and services.
    14. Experience and relationships with Capital Markets regulatory authorities.
    15. Basic to intermediate understanding of OTC derivatives, exchange traded derivatives, and equity products.
    16. Knowledge of bank Treasury Operations activities will be an advantage.


    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)


    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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