Latest Jobs at CIC Insurance

PURPOSE:

Responsible for assessing motor vehicle damage to ascertain the extent and quantify the repair costs.

PRIMARY RESPONSIBILITIES:

• Review of external assessors reports and where required, negotiate the repair cost directly with repairers.
• Review of claim documents to confirm the claim authenticity while looking out for potentially fraudulent/exaggerated claims and advice accordingly.
• Assess and re-inspect motor vehicles and issue a report.
• Monitor and coordinate all vehicles under repairs through regular garage visits to ensure SLAs are adhered to.
• Resolve all technical disputes/complaints raised by insureds/ service providers.
• Review valuation reports presented to them by the underwriting team and advice accordingly.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s Degree in a related field
• Diploma in Automotive engineering

Professional Qualifications

• Certificate of proficiency- Assessor (required)

Experience

• Up to three (3) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA

Closes: September 27, 2022

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PURPOSE:

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

• Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
• Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
• Carry out monthly customer callouts for all lines of business;
• Collect and analyse customer feedback at the group level and document as required;
• Manage and efficiently resolve customer complaints;
• Provide customers with product and service information;
• Update existing customer information as required;
• Identify and escalate priority issues;
• Follow up prospective customer queries for conversion into new business;
• Document all call information according to standard operating procedures and produce reports;
• Respond to queries on social media within the standard timelines;
• Conduct training of staff on customer service related topics.

PERSON SPECIFICATIONS

Academic Qualifications

• Degree in a business related field.

Professional Qualifications

• Customer experience training is an added advantage.

Experience

• Up to two (2) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors

Closes: September 28, 2022

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PURPOSE:

To assess and prudently underwrite Group Life business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.

PRIMARY RESPONSIBILITIES:

• Asses business risk proposal (Accept/Reject Risk) on the basis of existing underwriting guidelines);
• To process schedules and issue policy document and endorsement;
• To ensure proper and accurate debiting and crediting and ensure proper reinsurance policy in place;
• Prepare quotes for clients;
• Process commission of agents and brokers;
• Ensure timely renewal notification;
• Medical Underwriting for all cases above free cover limit;
• Preparation of monthly business reports; and
• Co-ordinating activities in the section in the absence of the Underwriter.

  Academic Qualifications

• Bachelor Degree in a Business related field

Professional Qualifications

• Progress towards CII or IIK (Desired)

Experience

• Up to one (1) years’ work experience.

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA

Closes: September 28, 2022

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PURPOSE

Responsible for administration of the ICT Service desk and management of support requests received through various channels (SysAid, Email, Whatasapp and Telephone). He/She will ensure CIC users are supported by effective resolution of their service requests by resolving them directly or assigning them to the relevant ICT administrators in support of the ICT Service delivery SLA’s.

PRIMARY RESPONSIBILITIES

• Responsible for the day-to-day running of the service desk and overall incident management process as well as managing the ICT technical support team.
• Responsible for the performance of the first line support unit and its members and ensures all ICT-related requests are efficiently handled and monitored until resolved to the users’ satisfaction which includes coordinating with other ICT Sections on resolutions of issues.
• Define incident and service request classification, prioritization schemes, and criteria for issue reporting to ensure consistent approaches for handling, informing users about, and closure of support requests.
• Ensure resolution of tickets within the documented Service Level Agreements and provides continuous feedback to users on status of resolution up to closure.
• Generates service desk performance reports that show trends, incidences, compliance to SLAs, breaches or inefficiencies and recommend solutions to ensure continuous improvement.
• Monitor to ensure the proper functioning of all the working tools at the service desk
• Train and coach ICT support staff to support the business through excellent customer service.
• Ensure business sensitization of users on available ICT tools every financial year.

PERSON SPECIFICATION

Academic Qualifications

• Bachelor’s degree in Information Technology or a related field.

Professional Qualifications

• ITIL
• Microsoft Office365 and SharePoint Administration
• Project Management e.g., Prince2, PMP
• Added advantage MCSE.
• CISCO certified

Experience

• Up to three (3) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good negotiation skills
• Computer literate in MS Office and other office applications

Closes: October 4, 2022