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  • Posted: Sep 21, 2022
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company


    Customer Experience Officer


    To provide general customer service in respect to all lines of business for all CIC subsidiaries.


    • Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
    • Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
    • Carry out monthly customer callouts for all lines of business;
    • Collect and analyse customer feedback at the group level and document as required;
    • Manage and efficiently resolve customer complaints;
    • Provide customers with product and service information;
    • Update existing customer information as required;
    • Identify and escalate priority issues;
    • Follow up prospective customer queries for conversion into new business;
    • Document all call information according to standard operating procedures and produce reports;
    • Respond to queries on social media within the standard timelines;
    • Conduct training of staff on customer service related topics.


    Academic Qualifications

    • Degree in a business related field.

    Professional Qualifications

    • Customer experience training is an added advantage.


    • Up to two (2) years’ relevant experience

    Skills and Attributes

    • Excellent communication and presentation skills
    • Problem solving skills
    • Excellent interpersonal skills
    • Computer literate in MS Office and other office applications
    • Understanding of the working environment /competitors

    Closes: September 28, 2022

    Method of Application

    Interested and qualified? Go to CIC Insurance on to apply

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