Latest Jobs at Heshima Kenya - 6 Positions

Position Overview:

As a program driver, your main responsibility includes:

• Maintain all safety and security measures to all vehicles;
• Check level of motor oil, water, tyre pressure, battery water and brakes to ensure that all are in working order on a daily basis.
• Ensure that there is a spare tyre, jack and other necessary tools; fire extinguisher, first aid kits.
• Ensure that the assigned vehicle is clean and regularly serviced as per schedules.
• Provide safe and timely transport services to staff and participants.
• Ensure that the assigned vehicle insurance policy and observe proper procedure for insurance claims are followed in the event of an accident.
• Ensure that HK vehicles comply with G.o.K and County Government transport regulations.
• Complete the logbook for every day trips or specific trip and complete the fuel log sheet for any fuel purchases.
• In consultation with the HR Officer, coordinate vehicle allocation to staff.
• Provide periodic usage report of vehicle including total mileage, fuel consumption and expenditures.
• Ensure that all vehicle trips are authorized in advance by the HR Officer.
• Ensure that all vehicle trips/journeys are recorded in the log book at the start and completion of the journey.
• Ensure that the keys and vehicle documents are kept in a secure place when the vehicle is not in use.
• Comply with all relevant Heshima Kenya policies and procedures with respect to child protection, health and safety, security and other relevant policies.
• Ensure the effective and efficient use of all HK resources in order to keep costs low and ensure the security of staff.
• Perform any other official duty as may be assigned by your supervisor from time to time.

Qualifications:

• Secondary ‘O’ level education
• B, C, E Class driving license
• At least five (5) years driving experience
• Good practical mechanical knowledge
• Certificate of good conduct
• Good knowledge of Nairobi and its environs
• Must have valid Certificate of Good Conduct
• Simple knowledge of vehicle mechanics
• Must be a team player and capable of working with minimum supervision
• Must have good communication skills both in English and Swahili
• Must be courteous, honest and of high integrity
• Ability to work under pressure and odd hours when required
• Honest, encourages openness and transparency

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Reports to : Director of Program

Position Overview:

The Manager will be a technical specialist to provide overall leadership for MERL approach, policies and strategy for RefuSHE. The position will be responsible for defining RefuSHE Monitoring and Evaluation Frame Work and development of MERL plan and associated tools. S/he will lead in identifying MERL needs of RefuSHE making appropriate recommendations and leading in implementation of the same. S/he will also develop protocols and procedures to monitor and evaluate various projects and help provide accountability and ensure efficiency in success from projects baselines to end lines. The position will build capacities of program staff and ensure that data quality and standards are monitored, met and reported timely. S/he works hand in hand with the Director of Programs and Program Managers to asses and refine existing M&E tools in line with the existing program needs. S/he will be responsible for development of research tools for all research projects by taking lead in development of study design methodology, sampling protocols, survey development, data collection & data management/analysis, storage and retrieval. .The Manager will be responsible for dissemination of findings and learning’s from all research projects. Monitoring and evaluation initiatives. S/he works with the DoP and Program Managers in setting realizable project targets and clear outputs as well as associated indicators that clearly define what to be achieved and demonstrate RefuSHE results and impact of her programs to the beneficiaries. This position will have responsibility for monitoring and evaluating established and new projects providing accountability with a focus on efficiency and sustainability from the outset. A priority of continued improvement of RefuSHE systems and processes to support and drive learning, standards, quality, audit, analysis, data storage and retrieval will be crucial in this position.

This is a senior position in RefuSHE Management structure but has no supervisory role and reports directly to the Country Director

SPECIFIC ROLES

• Monitoring and Evaluation
  • Supports program managers in strengthening their program monitoring systems, and effectively communicating and utilizing data for program improvement.
  • Trains and mentors RefuSHE program team to develop the necessary knowledge and skillset to run practically strong monitoring, evaluations and research studies
  • Works with Program/Project Managers to develop tracking mechanisms for monitoring program/project outcomes; helps analyze data to serve as part of the internal quality assurance mechanism for project delivery
  • Leads all M&E initiatives for assigned grants/projects including monitoring data quality, tracking the progress of activities, and informing staff capacity building initiatives
  • Leads M&E system and process development, creating a framework and procedures for the monitoring and evaluation of project activities
  • Lead in the finalization of monitoring and evaluation framework and Plan
  • Provide technical guidance for the implementation of the M&E plan, through training and other on-site support
  • Participate and contribute in rollout of sales force platform for M&E and data management in the organization
  • Lead in development of monitoring and evaluation tools and processes for existing and future projects
  • Facilitates review of programs/projects progress on a quarterly basis and ensures problem solving through remedial actions
  • Ensures any disparities between planned and actual outputs are addressed
  • Oversees in-building of strong M&E systems during the planning cycles within all the programs/projects and in the annual operational plans
  • Works with DoP to prepare Terms of Reference (TOR) for baselines, mid-term, and summative surveys including methodology preparation, sample selection and staff /enumerators training on need basis, and provide overall technical direction for the conducting of the surveys/studies
  • Keeps the Country Director and Senior Managers of RefuSHE well appraised of all developments on the projects within portfolio and serve as a link between program staff in regard to MERL and senior management
  • Contributes in overseeing project financial management including creation and monitoring of project budgets, and ensures smooth integration of projects in RefuSHE financial systems
• Research and Learning Roles
  • Contributes to the development of annual research and learning objectives that can be translated into action plans
  • Works with DoP and PMs to identify research needs and develop research designs and proposals
  • Undertakes literature reviews and synthesizes (oral & verbal) research results to provide context for research studies
  • Work with DoP and PMs to develop protocols, tools and systems to collect, collate and analyze research, monitoring, evaluation and learning data in a coherent and participatory manner
  • Responsible for analyzing quantitative and qualitative data, synthesizing findings, and writing summary reports.
  • Implementation of RefuSHE research, monitoring and evaluation polices and strategies
  • Facilitation of knowledge building and knowledge sharing on research, monitoring and evaluation.
  • Promotes a learning culture within RefuSHE that is inclusive, creative and forward thinking
  • Supports in dissemination of results via presentations and reports to various audiences
  • Undertakes other responsibilities/duties not outlined above which are commensurate with a role of this nature in the humanitarian sector and which have been discussed and agreed between the line manager/superiors and the post holder.

ACADEMIC AND PROFESIONAL QUALIFICATIONS,

• Master’s degree in a related field (e.g. education, social sciences, economics) and a minimum of a degree-level qualification or equivalent in a relevant discipline, i.e. research; project management; development studies etc
• A minimum of 6 years of professional experience, with at least 3 years of experience monitoring, evaluation and research activities in NGO sector, including designing and managing data collection efforts
• Well-developed skills in planning, prioritizing and project management
• Experience in the development and implementation of research, monitoring and evaluation policies, systems, and tools
• Experience of working on development projects structured according to outcomes and results frameworks
• Technical expertise and practical experience in research, monitoring and evaluation
• Strong analytical and writing skills, as demonstrated by the ability to produce high quality reports
• Experience in data collection, collation, analysis and management
• Participatory research experience that utilizes both qualitative and quantitative methodologies
• Strong quantitative and qualitative analysis skills, with proven ability to work with data software packages such as Stata /SPSS and various qualitative data analysis software
• Demonstrated ability to work in a multi-cultural environment and establish productive working relationships both internally and externally
• Experience of working with staff and partners to implement MERL frameworks and systems
• A high degree of self-sufficiency and initiative
• The ability to work well in a tea
• Excellent communication and interpersonal skills
• Excellent Computer skills.

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Position Overview:

Reporting to the Director of Programs, the Legal Advocacy Officer shall be responsible for the implementation of RefuSHE advocacy and policy activities and for informing, influencing and documenting advocacy work with the program beneficiaries and partners. The position works closely with the other URPN members to coordinate national and county level advocacy activities; ensuring participation and emphasis on the role of refugees in the process. The position will be accountable for developing networks and linkages with UN Agencies, CSOs and Government line ministries and other organs for the attainment of refugee rights and social entitlements with specific focus on unaccompanied and separated children under RefuSHE care and responsibility, building up strategies and messages for communication at different levels; and capacity building of refugee and host community structures in Advocacy skills and to ensure that advocacy reporting is regular from all fronts. The position works closely Community Outreach/SGBV and Livelihood Manager and the SGBV Coordinator in coordination of community based activities and responses at the same time paying keen attention to support for RefuSHE persons of concern in the GEP and Safe House.

Key Responsibilities:

• Assist UAMs/UASC in acquisition of necessary documents to obtain asylum seekers/refugee status/recognition in the country vide recognition by UNHCR and RAS. Explain the process of obtaining registration and renewal of documents as well as resettlement process to AUSCs/UAMs
• Assist UASCS through the appeal process of obtaining asylum seekers /refugee status where a case has been rejected
• Provides legal advocacy for SGBV/SEA survivors
• Oversee RefuSHE cases requiring court interventions and/or Children’s Department and other tribunal’s involvement
• Leads the process of strategizing, planning and co-ordination for building an enabling environment for the UASCs and successfully implements RefuSHE advocacy and policy work at the County and National level ensuring refugees community involvement and empowerment
• Builds a sustainable system of support for refugee community especially Unaccompanied and separated Children under RefuSHE care and responsibility, Women and Youth in Urban areas through advocacy and referrals for actions against violations of their rights in line with International conventions, Regional and National covenants and laws
• Keeps abreast of legal and advocacy developments on refugee issues at the National, Regional and International arena and ensuring that these are considered in the development and implementation of the planned interventions within RefuSHE programs
• Develops networks and linkages with UN Agencies, URPN, National Assembly, and other State level authorities and concerned stakeholders for both RefuSHE and refugee community and participate in framing policy development and national guidelines on refugee protection issues.
• Participates in the SGBV Working Group with UNHCR and ensures proper documentation and communication of all meeting minutes and progress reports.
• Facilitates state and county governments level engagements by RefuSHE
• Develops strategies to ensure information and initiatives from RefuSHE, Refugee community groups and URPN advocacy work inform national policy initiatives on refugee matters
• Advises the CD and senior management team on legal compliance issues in regards to Kenya’s laws and regulations; represent Heshima Kenya’s legal best interests if and when necessary
• Participates in capacity building of community structures, partners and government line departments in advocacy skills and coordination mechanism with county and national governments, and UN Agencies; and take initiatives to strengthen referral pathways and linkages for RefuSHE persons of concern
• Leads in developing policy frame work for RefuSHE to increase knowledge on priority issues related to refugee children and community in general and supports program managers and other stakeholders to translate this into better policies, guidelines and programming decisions
• Contributes to learning and sharing processes within RefuSHE; assists in the identification of relevant advocacy and policy directions and builds consensus among staff on key issues
• Participates in monitoring the implementation and effectiveness of RefuSHE policy and advocacy strategies and revising the strategy based on specific needs
• Plays a pivotal role in creating legal literacy and awareness for UASCs, Youth and women and other relevant stakeholders of the organisation
• Liaises with the Country Director to track and address media advocacy along with building the capacities of the refugee community to interact with media
• Conducts events and campaigns on major advocacy issues related to the area of programme with a view to create awareness among the refugees and host community in urban areas
• Takes lead in organizing key events in the Human Rights calendar at Heshima Kenya including, Day of the African Child, World Refugee Day, 16 Days of Activism and other internal observances
• Contributes to RefuSHE conceptual understanding of legal and ethical issues, as well as rights based programming, including providing inputs to programs for incorporating these issues
• Supports the program team in addressing issues like safety and security of UASCs/UAMs and refugee women on an on-going basis (including issues of discrimination, SGBV/SEA and xenophobia along other issues of priority)
• Develops, collates and disseminates advocacy resources, and provides advocacy guidance to the program team and refugee community.
• Identifies key areas for research on relevant policy, SGBV and livelihoods issues and opportunities to implement such research in collaboration with program managers and monitoring, evaluation, research and learning manager and persons of concern
• Manages processes for sharing lessons and drawing out experience from legal advocacy, outreach/SGBV/livelihoods project, including synthesising learning from monitoring and evaluation, and responding to policy opportunities emerging from the RefuSHE program work in collaboration with URPN members
• Extends support to the senior management team for new programs development, including the development of concept notes and project/program proposals
• Being a middle management team member, contributes to the organisational strategic planning process and participates in the planning, development and implementation of the overall RefuSHE operational plan and the aligned programs work plans
• Represents RefuSHE at various policy forums: state, national and international fora as may be delegated by the Country Director from time to time
• Ensures coordination and appropriate linkages on advocacy and policy work with URPN and contributes to the collaboration with the other aligned regional and International Alliances. Relay updates to staff
• Strictly follows the organisational operational plan and individual activity plan and proactively contributes to the delivery of the strategic objectives of the organization; ensuring adherence to quality and timeliness of the deliverables
• Undertakes other responsibilities/duties not outlined above which are commensurate with a role of this nature in the humanitarian sector and which have been discussed and agreed between the line manager/superiors and the post holder.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

• First degree in law specializing in human rights and be registered to practice law in Kenya and a member of law society of Kenya.
• A second degree in advocacy and or Master’s degree in social sciences will be desirable.
• At least four to six years of progressively responsible program/project management experience in the humanitarian, development and/ or other relevant sector
• Minimum three years of middle management experience in an NGO, or government institution
• Minimum four years of experience in developing and leading policy and advocacy work on refugee issues focusing on Unaccompanied and Separated Children and young Women and Sexual and Gender Based Violence Survivors
• Strong commitment to refugee rights and SGBV and livelihood activities as well as good understanding of relevant issues.
• Experience of working with multiple stakeholders in the civil society, private sector and the government at different levels
• Demonstrable track record of significant accomplishments in policy and advocacy work.
• Robust understanding and experience of direct project implementation and interface with vulnerable and marginalized refugee populations in urban areas
• Demonstrable knowledge and understanding of partnerships and/or donor environment, donor relations and reporting.
• Experience of providing technical support to, and capacity building of not for profit organizations, government institutions and community based structures
• Sound understanding of the principles of NGO support, particularly around refugee issues
• Strong commitment and a good understanding of policy issues around refugee rights and protection.
• Excellent writing and verbal communication skills
• Ability to work effectively in teams as well as independently
• Ability and willingness to undertake field trips and community meetings, home visits within areas where RefuSHE persons of concern are domiciled
• Conversant with English and Kiswahili languages
• Good understanding of legal advocacy, development issues and challenges facing refugees in Kenya and the great lakes and the surrounding countries
• Understanding about INGO reporting procedures and knowledge of donor’s strategies and policies
• Good understanding of legal and ethical issues around humanitarian sector
• Must be a Kenyan citizen; knowledge of refugee language desirable (Somali, Amharic, or Oromo etc)

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Position Overview:

Under the direction of the Case Management and Child Protection Coordinator, the Case Management and child protection Officer is responsible for providing the protection of children by performing duties of Intake, Protection, Child Care and Emergency responses including After Hours as may be required, in accordance with provisions of Charitable Children Institutions regulations, Children Act 2002, RefuSHE Child Protection Policy and general RefuSHE child protection policies and SOPs

Duties

• Receiving and reviewing referrals and requests for service to determine eligibility to admission in GEP and Safe House as well as any other grant funded projects. Interviews sources of service referrals/requests to obtain and record detailed intake information; assessing nature of referral/request and identifying immediacy of intervention required through Best Interest Assessment; and refers ineligible cases to other agencies, as appropriate.
• Gathers thorough information and conducts an assessment of the immediate safety of the child/ren at the point of first contact; intervening in risk situations and initiating immediate protection action, as required, which may include moving of children at risk to our Safe House or referring the Individual Cases to other appropriate agencies for protection
• Conducts case investigations including reviewing plight history and comparing the same with available information from UNHCR and other agencies, coordinating and conducting forensic interviews, conducting homes visits, and interviewing child, family members and any other appropriate additional information sources such as other refugees community members, neighbors and assesses risk to the IC based on case investigation and develops IC service/development plan
• Initiates and facilitates the referral for services provision from other agencies /organizations consistent with the proposed service plan; coordinating service requirements and advocating on behalf of the IC to ensure the receipt of appropriate and timely service/support
• Strictly adhere and implement Safe House SOPs and other regulatory requirements as stipulated within the CCI registration Charters
• Under direction of the case management and child protection coordinator, communicates on daily basis all relevant information regarding the SH to the Associate Director
• Participates in consultations and case conference with individual case and other service providers
• Under supervision of case management and child protection coordinator,determines the need for and recommends admission of children to GEP and Safe House; coordinating and facilitating admissions by advising the GEP or Safe House Associate Director(s) of all relevant case information, preparing required admission documents, and providing support to the child during the admission process; providing information and consultation to other program team regarding the individual case information and the specific needs of child who is being admitted to organization programs and ensures proper management of the child file(s) as required
• Completes requirements for court hearings with support of legal advocacy manager if and where the law may require including preparing evidence materials, advising Safe House and Child Protection Associate Director on procedures, reviewing case information with area children officer and arranging for, or notifying, other stake holders who may be involved/interested in the case
• Under guidance of case management and child protection coordinato,ensures the line Associate Director for Protection and Safe House is consulted and updated at appropriate points as required on each individual case in the
• Prepares and ensures accurate, thorough and timely recording of case information including case notes, modules, reports, family case histories, correspondence, and legal forms, as required by the UNHCR, RAS and RefuSHE; compiles and completes case file documents for transfer of the case or to close the case as will be required from time to time
• Provides information and advisory services to each child and members of the refugee community regarding the provisions and requirements of the UNHCR, RAS and RefuSHE service policies
• Liaise with security officers on duty to ensure maximum security /safe environment for the residents and their belongings as well as Heshima Kenya assets
• Participate in maintaining a daily , weekly and monthly Safe House inventory trackers and reconcile the same on weekly and monthly basis submitting the same to the procurement officer for verification purposes
• Protection Service Responsibilities
• Initiates a relationship with the child and the foster family to facilitate an accurate and thorough assessment of the protection issues and individual case needs, to inform the service plan and to effectively respond to problems and reduce the potential for risk to the child (ren)
• Initiates Best Interest Processes for each individual case through conducting BIAs, BIDs, making arrangement for alternative care, family tracing/reunification, undertakes home visits as well as recommending case management support
• Implements the service plan with the child and family (foster) including appropriate management of the therapeutic relationship, providing counseling or referring to counseling services for the child and the family and conducting an ongoing assessment of any child protection issues and the level of risk to children in the home or Safe House
• Maximizes the participation of other program team and external service providers as appropriate in the development and review of the service plan through facilitating referrals, coordinating among collateral service providers, and advocating ensuring the receipt of appropriate and timely services; leading and participating in consultations and case conferences with the client and other service providers
• Conducts child protection investigations including reviewing any relevant child protection records, coordinating and conducting forensic interviews, conducting investigative interviews of each individual case, caregivers, other family members and appropriate additional information sources such as UNHCR, children department, neighbors, community leaders and other agencies providing services to refugee children
• Participate in developing and maintaining of weekly and monthly list of Safe House residents due for various appointments and accompaniment plan
• Child Care Responsibilities
• Conducts an assessment of physical, mental, emotional and social needs of each child in the organization programs, and establishes a trust relationship in order to support and facilitate the child’s growth and development while in the organization programs
• Ensure high levels of hygiene and cleanliness among individual cases and the general environment with the Safe House/GEP
• Develops and implements appropriate short and long term plans of care for the child based on the results of the needs assessment; providing information, advice and support to the child and the foster family regarding the plan of care; discussing specific care plan requirements with other program team staff, and other professional support service providers as appropriate
• Provides informal counseling to the child and initiating/coordinating support linkages for the child with internal and external counselors acting as a support to the child during the conducting of any investigation or service provision
• Coordinates service requirements and advocating on behalf of the child to ensure the receipt of appropriate and timely services; leading and participating in consultations and case conferences with service providers to discuss care plans and service needs of the child
• Facilitates ongoing contact with the child and his/her biological family through family tracing process to ensure family reunification where and when possible
• Provides support to the child and intervenes on his/her behalf in risk/crisis situations; facilitating the resolution of the crisis and developing plans in consultation with the child and other program team/service providers to reduce the likelihood of the crisis being repeated
• Undertakes other responsibilities/duties not outlined above which are commensurate with a role of this nature in the humanitarian sector and which have been discussed and agreed between the line manager/superiors and the post holder.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Counseling Psychology or related field with at least five 3 years of successful experience in program planning and management including grant funded programs. Master’s Degree in project planning and management, business administration, Social Work, Counseling Psychology or other related field will be added advantage.
• At least 3 years’ experience in case management and child protection programs
• Knowledge of sexual and gender based violence/domestic violence and sexual assault/abuse issues and solutions
• Understanding of challenges facing refugees in Kenya and in the region
• Experience working with young people, preferably most vulnerable (experience working with refugee children will be a plus)
• Demonstrated ability to handle confidential and sensitive information
• Knowledge of theories of human behavior and ability to apply in assessment and planning
• Knowledge of risk assessments; counseling skills, child abuse standards, child welfare legislation and regulations
• Ability to work as an integral member of a team and work with little or no supervision as may be required
• Ability to follow direction and work effectively under pressure
• Good planning, organization, problem-solving, decision-making and liaison skills
• Ability to collaborate with other resource persons and facility
• Ability withstand stressful situations that may arise as a result of challenging work environment (interaction with children who have under gone very painful situations)

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Position Overview:

The position generally supports the senior management in ensuring strategic program direction, continued high performance and responsiveness to changing needs within the Girls Empowerment Program; s/he provides technical support and guidance to ensure that the program implementation adheres to appropriate standards. Supports capacity building of program staff and partners, and contributes to the overall strategic goals of the assigned programs/projects. Directs complex program or functions in consultation with senior leadership. Leads and administers basic and high school education programs based on adult learning curriculum as well as vocational training and entrepreneurial courses with minimal supervision. Reporting to the Director of Programs, the Associate Director is responsible for four primary activities: leadership of program leads (over 12 staff), direct support of education and vocational training programs (4 programs), and the design and implementation of annual program/project descriptions and budgets, participates in development of annual operational plan, and development of the program policies to improve program effectiveness, efficiency, relevance, impact and sustainability. The Director will ensure continuous improvement of Girls Empowerment Program, participants satisfaction, and academic performance as measured by national exams scores, program evaluation survey results, as well as creating strong and lasting synergy with the other programs and functions within the organization, and lasting partnerships with government line ministries at county and national levels, private sector as well as UN Agencies, foreign missions and; other stakeholders. The position plays a key role in resource mobilization through concept and proposal development, and; establishment and increase of partnerships and networks for the program and the organization in general.

Core Duties

• Leads GEP team in program design and drawing aligned work plans and budgets and oversee day to day implementation of the approved program activities.
• Oversees the design, implementation and direct supervision and evaluation for GEP curriculum content delivery
• Demonstrates and leads on high program quality for positive team experience and exceptional project accomplishments
• Develops quarterly and annual reports for tracking program/project progress and impact, program expenditures and donations.
• Participates in developing program literature and publications, updating website content, and creating signage for workshops and events
• Building, maintaining and encouraging a productive working relationship with all staff members
• Stimulating employees for achieving the desired results via positive methods and attitudes
• Ensuring that the morale of all the department personnel is positive and providing a viable organization so as to meet the commitments
• Providing leadership that would encourage employee productivity and also the responsiveness.
• Leads in developing and execution of both long term and short term recruitment strategy in GEP and positioning program to be strategically competitive and attractive to partners and donors
• Carrying out supervisory responsibilities that include planning, assigning and directing the work of supervisees, appraising the performances, rewarding the best employees and addressing complaints and also resolving the problems
• Under the leadership of the DoP, ensures quality technical support and performance management program for staying with the budgets.
• Program Management
  • Responsible for overall management of the GEP day to day operations
  • Maintains a 360 degrees safety and confidential environment for the GEP participants
  • Directly supervises Instructional Officer/education officer, day care manager, vocational training instructors and carrier guidance counselor as well as other team members to ensure maximum effectiveness and efficiency in the delivery of quality education and vocational skills
  • Manages GEP donation acquisitions, distributions and storage
  • Reviews GEP services on an ongoing basis and develops new strategies’ to address needs and or complex issues as they emerge both within and without
  • Manages the administration and evaluation of programs. Oversee the interpretation, implementation and compliance with policies and regulations both for the organization and the government regulatory arms
  • Recommends actions and/or resolve complex issues that often span the program boundaries
  • Reports emergency cases or cases facing high risk directly to the Country Director for directions
  • Represents the program at the Organization level and/or to external constituencies.
  • Conducts crisis intervention, assessments and oversee intake procedures for participants to the GEP
  • Ensures that GEP staff provide high quality, fair, culturally relevant, accessible services to the organization persons of concern; similarly ensuring that the agency mission and philosophy and policies are adhered
• Operations Management
  • Manage the administration and evaluation of the program. Oversee the interpretation, implementation and compliance with policies and regulations.
  • Recommend actions and/or resolves complex issues that often span the program boundaries.
  • Represent the program at the Organization level and/or to external constituencies.
  • Reviews GEP services and programs in conjunction with DoP on an ongoing basis and develop new strategies’ to address needs and or complex issues as they emerge as well as recommending new programs/project
  • Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance
  • Work with GEP staff to develop systems to ensure consistent, high-quality project management approaches
  • Support the senior management team and line managers to make consistent and progressive steps toward organizational and programmatic consistency and sustainability; effectively communicate work plans and priorities derived from the organization's mission by partnering with senior leaders to follow through with coordinated accountabilities, objectives, and associated budgets
  • Conduct yearly performance evaluations of direct reports, and implement the appropriate professional development tools and training to maximize operational effectiveness and to ensure the achievement of employee goals and performance benchmarks
  • Partakes in resource mobilization through concept and proposal development, establishment and increase of partnerships and networks for the program and the organization in general
• Knowledge Management:
  • Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth.
  • Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the programs.
  • Develop dissemination system to share organizational learning with a broad range of audience.
  • Work collaboratively with the senior management team to integrate cross program activities and functions.
• Community and Public Relations
  • The Associate Director holds some outreach responsibilities and works closely with the Director of programs and Country Director to present a strong, positive image of the organization, programs products and services to relevant stakeholders.
  • Assist with the production of key communication tools such as an annual impact reports and other publications
  • Assist with the production of outreach materials (displays, brochures, flyers, articles, press releases, website and background materials)
  • Undertakes other responsibilities/duties not outlined above which are commensurate with a role of this nature in the humanitarian sector and which have been discussed and agreed between the line manager/superiors and the post holder.

Education and Professional Qualifications

• Bachelor’s degree in Education and or humanities discipline or related field with at least five (5) years of successful experience in program planning and management including grant funded programs. Master’s Degree in education, Leadership, project planning and management, business administration, will be added advantage
• Minimum of 5 years’ experience in nonprofit middle or senior management level, preferably in girls and women empowerment programs
• Knowledge of in management of girls and women empowerment programs will be added advantage
• Understanding of challenges facing refugees in Kenya and in the region
• Experience working with young people, preferably most vulnerable (experience working with refugee children will be a plus)
• Demonstrated ability to handle confidential and sensitive information
• Program Leadership and Management: This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based and outcome-based program and staff
• She will have developed and operationalized strategies that have taken a program or organization to the next stage of growth
• Team Building and Development: The successful candidate will have recruited, managed, and developed a strong team of staff, program/project officers, and development professionals. This individual will serve as a “player/coach” to motivate and mentor his or her team
• Exceptional Communication and Influencing Skills: As a voice/advocate for the program will have strong written and verbal communication skills. S/he will be a persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills.
• This individual must work collaboratively with internal as well as external partners and other organizations, providing exposure for program impact to variety of audience
• Unwavering commitment to quality programs and excellence in organizational and project management with the ability to achieve strategic objectives, and manage a budget
• Strong demonstrated fundraising experience with the ability to engage a wide range of stakeholders including UN Agencies, foreign missions and private sector/corporates
• Ability to work effectively in collaboration with diverse team and culturally sensitive environment
• Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for the organization mission and commitment to working collaboratively with a management team of senior professionals
• Solid judgment and apparent leadership skills
• A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
• An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
• Strong analytical skills; basic business intuition, and common sense
• Strong work ethic

Knowledge, Skills and Abilities:

• Great verbal and written communication and skills.
• Knowledge about various business processes and daily office procedures.
• Great team player and the ability to shoulder responsibilities.
• Knowledge about the preparation of various reports.
• Superb coordination skills i.e. adjusting actions as per others’ actions.
• Active listening that involves paying full attention to the opinions of others.
• Superb interpersonal skills to push a proposal through.
• Proficiency in computer applications especially MS Office.
• Ability withstand stressful situations that may arise as a result of challenging work environment (interaction with children who have under gone very painful situations) Flexible enough to stretch beyond working hours to complete important and critical aspects of the job requirements

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Position Overview:

The position generally supports the senior management in ensuring strategic program direction, continued high performance and responsiveness to changing needs within the Safe House and Case Management Programs. She provides technical support and guidance to ensure that program implementation adheres to appropriate standards. Supports capacity building of program staff and partners and contributes to the overall strategic goals of the assigned programs/projects. Reporting to the Director of Programs, the Associate Director is responsible for five primary functions: leadership of program, leads (over 10 staff), overseeing the day-to-day operations and provision of strategic direction of the Safe House, case management and child protection within the organization programs and community level, psychosocial support programs and the design and implementation of annual program/project descriptions and budgets, development of annual operational plan and the program policies to improve program effectiveness, efficiency, relevance, impact and sustainability as measured through short term and long term Individual Cases levels of psychosocial stability, self-confidence, independence and baselines, mid-term and end term surveys/studies. The Associate director is responsible for creating strong and lasting synergy with the other programs and functions within the organization, and lasting partnerships with government line ministries at county and national levels, UN Agencies, foreign missions, private sector and; other stakeholders. The position plays a key role in resource mobilization through concept and proposal development, and; establishment and increase of partnerships and networks for the program and the organization in general.

Core Duties

• Leads case management and child protection team in program design and drawing aligned work plans and budgets and oversee day to day implementation of the approved program activities
• Develops quarterly and annual reports for tracking program/project progress and impact, program expenditures and donations
• Demonstrates and leads on high program quality for positive team experience and exceptional project accomplishments
• Participates in developing program literature and publications, updating website content, and creating signage for workshops and events
• Building, maintaining and encouraging a productive working relationship with all staff members in the organization.
• Stimulating employees for achieving the desired results via positive methods and attitudes.
• Ensuring that the morale of all the department personnel is positive and providing a viable organization so as to meet the commitments
• Providing leadership that would encourage employee productivity and also the responsiveness.
• Leads in developing and execution of both long term and short term recruitment strategy in case management and safe shelter and positioning the organization to be strategically competitive and attractive to partners and donors.
• Carrying out supervisory responsibilities that include planning, assigning and directing the work of supervisees, appraising the performances, rewarding the best employees and addressing complaints and also resolving the problems.
• Under the leadership of the DoP, ensures quality technical support and performance management program for staying with the budgets
• Program Management
  • Responsible for overall management of the safe House day to day operations, case management, child protection and Psychosocial support to the organization persons of concern.
  • Maintains a safe, confidential environment for the safe house resident’s and ensures 360 degrees safety of the safe house residents
  • Supervises Case Management and Child Protection Coordinator and Counselors, and other team members to ensure maximum effectiveness and efficiency in the delivery of critical service needs to the persons of concern
  • Manages safe house donation acquisitions, distributions and storage
  • Reviews case management, child protection and safe house services on an ongoing basis and develop new strategies’ to address needs and or complex issues as they emerge both within and without
  • Oversees the best interest process at the three levels of the organization service delivery- at the Safe Shelter, Girls Empowerment Program and community level
  • Develops and manages outreach strategy that includes Home visits, relationship development, communications, and compliance
  • Manages the administration and evaluation of programs. Oversee the interpretation, implementation and compliance with policies and regulations both for the organization and the government regulatory arms
  • Recommends actions and/or resolve complex issues that often span the program boundaries
  • Represents the program at the Organization level and/or to external constituencies.
  • Conducts crisis intervention, assessments and oversee intake procedures for clients to the program
  • Facilitates monthly and quarterly outdoor events for the safe shelter residents as necessary
  • Ensures that case management and child protection team, counselors and volunteers provide high quality, fair, culturally relevant, accessible services to the organization persons of concern; similarly ensuring that the agency mission and philosophy and policies are adhered
  • Provides direct services to clients including crisis intervention, advocacy-based counseling, legal and medical advocacy, information and referrals, safety planning, and other supportive services
  • Reports emergency cases or cases facing high risk directly to the Country Director for directions
• Operational management
  • Ensures the smooth day-to-day operations and administrative oversight of 24/7 safe house including 24 hour on call responsibilities
  • Serves as liaison to the Children Department, UNHCR,IOM, foreign missions, judiciary and other partners
  • Provides direct services to clients through crisis hotline, crisis counseling, individual case management, and preparation of protection schedules
  • Provides on call administrative back-up coverage on evenings, weekends, & holidays
  • Adheres to contractual obligations and compliance updates dictated by multiple government departments, UNHCR and donors to maintain high integrity and performance
  • Manages program aspects of fiscal oversight to program including budget and supplies requisition and management
  • Monitors and updates, as needed, systems policy and procedures for program and operation manuals
  • Enhances organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving the same
  • Supports strategic and operational planning for programs and tracks activity delivery progress to ensure target delivery is on track
  • Evaluates programs, policies and procedures. Identifies issues, and develop alternative solutions which may include changes to programs components, policies and procedures.
  • Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance
  • Work with staff to develop systems to ensure consistency, high-quality project management.
  • Supports the senior leadership team, line managers, and staff to make consistent and progressive steps toward organizational and programmatic consistency and sustainability; effectively communicates work plans and priorities derived from the organization's strategic plan and objectives by partnering with senior management to follow through with coordinated accountabilities, objectives, and associated budgets.
  • Partakes in resource mobilization through concept and proposal development, establishment and increase of partnerships and networks for the program and the organization in general
  • Knowledge Management:
    • Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth
    • Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the programs
    • Develop dissemination system to share organizational learning with a broad range of audience
    • Work collaboratively with the senior management team to integrate cross program activities and functions
• Community and Public Relations
  • The Associate Director holds outreach responsibilities and works closely with the Director of Program and CD to present a strong, positive image of the organization products and services to relevant stakeholders
  • Assist with the production of key communication tools such as an impact report and contribute to update the organization website
  • Assist with the production of outreach materials (displays, brochures, flyers, articles, press releases, website and background materials)
  • Undertakes other responsibilities/duties not outlined above which are commensurate with a role of this nature in the humanitarian sector and which have been discussed and agreed between the line manager/superiors and the post holder

Qualifications

• Bachelor’s degree in Social Work, Sociology, Counselling Psychology or related field with at least five (5) years of successful experience in program planning and management including grant funded programs. Master’s Degree in project planning and management, business administration, Social Work, Counselling Psychology or other related field preferable.
• At least 4 years’ experience in management of safe shelter, case management and child protection programs
• Minimum of 5 years’ experience in nonprofit middle or senior management level, preferably in girls and women empowerment programs
• Knowledge of sexual and gender based violence/domestic violence and sexual assault/abuse issues and solutions
• Understanding of challenges facing refugees in Kenya and in the region
• Knowledge of health and safety regulations regarding the safe shelters
• Experience working with young people, preferably most vulnerable (experience working with refugee children will be a plus)
• Demonstrated ability to handle confidential and sensitive information
• Program Leadership and Management: This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based and outcome-based program and staff
• She will have developed and operationalized strategies that have taken a program or organization to the next stage of growth
• Team Building and Development: The successful candidate will have recruited, managed, and developed a strong team of staff, program/project officers, and development professionals. This individual will serve as a “player/coach” to motivate and mentor his or her team
• Exceptional Communication and Influencing Skills: As a voice/advocate for the program will have strong written and verbal communication skills. She will be a persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills.
• This individual must work collaboratively with internal as well as external partners and other organizations, providing exposure for program impact to variety of audience
• Unwavering commitment to quality programs and excellence in organizational and project management with the ability to achieve strategic objectives, and manage a budget
• Strong demonstrated fundraising experience with the ability to engage a wide range of stakeholders including UN Agencies, foreign missions and private
• Ability to work effectively in collaboration with diverse team and culturally sensitive
• Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for the organization mission and commitment to working collaboratively with a management team of senior professionals
• Solid judgment and apparent leadership skills
• A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
• An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
• Strong analytical skills; basic business intuition, and common sense
• Strong work ethic

Knowledge, Skills and Abilities:

• Great verbal and written communication and skills.
• Knowledge about various business processes and daily office procedures.
• Great team player and the ability to shoulder responsibilities.
• Knowledge about the preparation of various reports.
• Superb coordination skills i.e. adjusting actions as per others’ actions.
• Active listening that involves paying full attention to the opinions of others.
• Superb interpersonal skills to push a proposal through.
• Proficiency in computer applications especially MS Office.
• Ability withstand stressful situations that may arise as a result of challenging work environment (interaction with children who have under gone very painful situations)
• Flexible enough to stretch beyond working hours to complete important and critical aspects of the job requirements