Latest Jobs at Kenya Airways

Purpose of Role

The Head of KQ Academy will overally be in charge of Learning and Organization Development and will define, implement the enterprise learning strategy, and the organizational capability development to support the broader company strategy execution.

This role will ensure the delivery of regulatory training and currency of all our staff certifications is monitored and maintained

This role will be accountable for revenue-generating learning product offerings to external clients, design of innovative alternative streams of revenue for the approved training organization (ATO) and the learning academy.

Key Duties and Responsibilities

• Driving the culture-building learning interventions and play a critical role in strategizing Learning & Development interventions to strengthen the people capabilities and organizational culture
• Working with the Chief Human Resource Officer, collaborate with the leadership team on the formulation of critical strategies by anticipating Learning & Development and Organisational development interventions required to execute the company strategy
• Strategizing and leading all people development interventions for the organization by building a Learning academy which will include programs in coaching, individual development planning, management & leadership development, career pathing, design, and deliver training on regulatory, behavioural and technical, induction, virtual based training, etc.
• Supporting the development of high potential employees at senior and mid-career levels, ensuring a robust learning framework with learning journeys is in place for employees at all levels
• Ensure implementation and tracking of functional capability framework to map ROI for all learning interventions for the functional areas e.g. functional learning academies and learning tracks for functions & roles.
• Partner with business leaders and the Chief Human Resource Officer to identify skills and competencies needed to strengthen the organization and prepare it for future success, e.g. succession planning and to support talent development interventions.
• Design and lead the creation of internal training content and exploration of external partners, subject matter experts, and available solutions to deliver on company learning and development objectives including the following: business skills, on-boarding & orientation, leadership development and ongoing employee skill development.
• Serve as the champion and thought leader on learning and development, and foster a culture of continuous learning, growth mindset and knowledge sharing.
• Establish operational and performance metrics to measure and support learning and development initiatives and programs, drive priorities and measure outcomes and efficacy and leverage data to identify and make adjustments needed to achieve the desired performance.
• Serve as the subject matter expert to continually drive innovation as it relates to training systems and tools, industry trends and best practices, new products and resources in the market, and provide direction and assistance on the development of new and effective ways to deliver learning content and experiences.
• Manage and ensure the continuous improvement of the Learning Management System (LMS), including organizing new content to meet established criteria, diverse learning channels and ensuring all published content is accurate and current.
• Overall management of the company training budgets for regulatory and non-regulatory training and all the learning and development initiatives
• Lead the development and embedding of core organizational capabilities critical for the company success and posterity including coaching and mentoring programs and embed a learning culture in the company
• Lead the transformation of learning and development through blended learning methodologies and technology-based learning including gamification and micro-learning
• Lead and be accountable for the revenue-generating product offerings specifically, as an approved training organization (ATO) and design and business development for external clients in the aviation industry and any other viable training products

Qualifications

• Bachelor’s Degree in Business, Management or Human Resources required; Advanced degree or certifications in Human Resources, Organizational Psychology and/or Training preferred
• In-depth 8-12 years of experience into building and managing a Learning and Development function and organizational development (OD) practices or progressive experience in one or more areas integral to learning and development or human resources
• In-depth knowledge in the field of training, learning analysis, performance coaching, design thinking and project management.
• Good commercial acumen, corporate and business orientation.
• Someone skilled at orchestrating efforts across various functions in an organization, cross-team collaboration and influencing without authority.
• A clear communicator of information, ideas, and training to individuals or groups in a manner that engages and helps them understand and retain the message.
• Strong leadership management skills, i.e., comfortable with leading teams under uncertainty, ambiguity and constant change, yet able to set priorities and deliver to commitments.
• Excellent communication, interpersonal, presentation and facilitation skills: able to effectively and quickly build relationships and establish trust, respect, competence, and confidence.
• Exceptional stakeholder management skills, adept at engaging and serving as a consultant to all levels of management and leadership from frontline managers to C-level executives.

Interested candidates are requested to submit their application online.

Only shortlisted candidates will be contacted.

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Description

The General Manager will be the entrepreneur who will oversee all the Kenya Airways operations in the American market, understand competitive activities and trends and takes full ownership for the financial results, customer experience, staff activities and brand perception. We are looking for a hands-on leader who will embrace our vision and agile management, and who  will help to implement and further develop our sales transformation strategy.

Key accountabilities will include;

• Strategy Execution
  • Act as a key change agent and driver of success in a market and make the new commercial sales strategy alive.
  • Develop the market specific sales and operational strategy and detailed plan for execution, based on data. 
  • Own the country/ regional targets and deplore a robust strategy on how to meet and exceed the targets.
  • Harness support of key business enablers to support realization of the strategy.
  • Lobbying with local authorities and creative cooperation strategy and keeping relations with key partners and customers b2b, b2c.
  • Focus is on solution-oriented selling and what the teams are actually doing in order to make progress around the buying journey and to create excellent customer experiences and build an outstanding reputation for Kenya Airways. 
  • Develop area market vision and strategy, including distribution, pricing, contracting, CRM and marketing (communication)
• Revenue, Margin & Market Share
  • Lead the Country team to optimize revenue, margin & market share
  • Achieve Revenue and Performance targets as defined.
  • Take decisions of business potential of existing and new market segments and changing market needs.
  • Ensure that the organization adapts quickly & effectively to changes in the market by prognosis and tactical planning.
  • Lead the annual country/ regional revenue/cost/Staff/Capex budget negotiation with the Commercial Controller and Business Performance Manager.
• Business Development
  • Represent the company amongst customers, partners & authorities and promote/maintain the reputable image of the company in the country.
  • Build trusted relationships with both Corporate and High Net worth Clients and other key stakeholders with an aim to expand market and grow wallet share.
  • Unlock key business opportunities and manage key relationships and clients.
  • Work together with clients, ideally daily, through the sales cycle and beyond.
  • Customer engagement and direct customer contacts have not been pro-actively pursued.
  • Assist salespeople in focusing on forward looking activities with which they can influence results and in discerning the best opportunities to spend time on.
  • Acts as a liaison between Global sales and the geography under their remit.  
• People Management
  •  Reflect regularly with the team how to become more effective and adjust accordingly. 
  •  Attention to behavioural excellence and continuous improvement
  •  Identify key skills gap and training and mentoring requirements for local teams and develop plan to support. 
  • Plan daily short and sharp stand ups (even digital if necessary) to agree behavioral goals and key actions. 
  • Implement the quick wins identified in line with the agreed timelines
  • Own and drive performance management by establishing clear KPIs coupled with regular performance reviews.
  • Execute people management responsibilities in line with the HR Policies and Procedures.
  • Liaise with HR to steer  staff development and optimal training to reach maximum levels of quality and productivity.
  • Lead & coach managers by target setting and guidelines.
  • Ensure effective relations with stakeholders: staff representatives, local authorities, embassies etc. 
• Compliance
  • Ensure local compliance with Kenya Airways health/safety at work; regulatory delegation responsibilities.
  • Manages Internal & External processes and interfaces to safeguard compliance
  • Officially represents Kenya Airways in a Country and applicable facilitates airline political discussions.
  • Oversee integrity of administrative and financial processes.
  • Think quickly and with clear objectives in mind, making adjustments daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit.   
• Customer Experience
  • Build a strong team, overcoming objections from staff, helping to engage existing customers and prospects and to tailor the sales process to best serve the market needs. Ensure central support develops strongly the toolboxes and analytics needed whilst local availability of respective activities. 
  • Develops and implements strategies and action plans to meet customer satisfaction targets.
  • Put measures in place for monitoring and mentoring. 
  • Ensure operational efficiency in the airline operations at the airport and the offices for the geography under remit.
  • Oversight operational issues in the geography under their remit with the relevant leads in operations.
  • Think quickly and with clear objectives in mind, making adjustments daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit.
  • Build a strong team, overcoming objections from staff, helping to engage existing customers and prospects and to tailor the sales process to best serve the market needs. Ensure central support develops strongly the toolboxes and analytics needed whilst local availability of respective activities. 
  • Develops and implements strategies and action plans to meet customer satisfaction targets.
  • Put measures in place for monitoring and mentoring. 
• Operations (ground services, IT, technical)
  • Ensure operational efficiency in the airline operations at the airport and the offices for the geography under remit.
  •  Oversight operational issues in the geography under their remit with the relevant leads in operations. 

Qualifications

• University Degree in a business-related field.
• 8-10 years’ experience in an aviation or travel headquartered organization at a mid-senior management level.
• Ideally at least 3 years in a sales role, in aviation or consumer goods or other industry, b2b and b2c related.
• Operational experience in an airline and / or at an airport will be an added advantage.
• Needs to demonstrate good knowledge of airline commercial policies, agile sales and marketing strategy and processes, end to end customer/travel experience and digital.
• Needs to have experience of best in class sales processes and tools, including CRM, contracting systems.
• Ideally demonstrated knowledge of commercial and sales processes for the end to end customer travel experience.
• Advanced user in MS office and internet.
• Fluency in written and spoken English with knowledge of official language in the market.
• Must have strong strategy, problem solving, decision taking, negotiating, influencing and communication skills.
• An entrepreneurial mindset.

Interested candidates are requested to submit their application online.

Only shortlisted candidates will be contacted.