Latest Jobs at Prudential Life Assurance Kenya

Principal Accountabilities

• Always provide convenience to the customer by going out of the way to take service closer to the customer; ensuring that customers do not face any barriers to service, taking on and owning customers issues while seeking satisfactory solutions on customers’ behalf.
• Promptly receive, acknowledge, and action customer engagements through email, call, text, or social media and ensure seamless interaction with the business.
• Review and refer unresolved customer issues to the responsible departments while tracking resolution and feedback to customers.
• Document all customer engagements and complaints, responses and solutions applied and analyze these engagements to derive trends and create reports that inform customer areas of satisfaction and friction, inform product/service design, and provide voice of customer in decision-making.
• Use identified customer engagement trends to raise and pre-emptively resolve issues frequently raised by customers.
• Explore opportunities to collect and update customer contact information, collect any premium in arrears, and notify customers of benefits due. 

Qualifications

• Bachelor’s degree in business-related or analytics field.
• 2+ years’ experience within the industry with specific exposure to retail life operations.
• Progress in professional insurance qualifications – CII/AIIK/LOMA is an added advantage.

go to method of application »

KEY RESPONSIBILITIES

• Brand Strategy & Development: Design and implement a brand strategy aligned with global positioning and local market realities. Leverage cultural insights and behavioral data to ensure the brand resonates with diverse Kenyan audiences while maintaining the integrity of global equity. Define and refine localization of brand purpose, voice, tone, and messaging across all customer touchpoints. Champion a “glocal” approach — balancing global brand systems with locally relevant storytelling to deepen trust and emotional connection.
• Digital Marketing (Strategy, Execution & Performance): Own and execute the digital marketing strategy across all owned, paid, and earned media channels to strengthen Prudential’s brand presence and digital footprint. Drive performance marketing with clear KPIs across awareness, lead generation, and conversion funnels to deliver measurable business growth. Leverage analytics and MarTech tools to track performance, optimize media spend, and maximize ROI through data-driven decision-making.
• Lead digital experimentation and optimization, using insights and A/B testing to refine audience targeting, messaging, and channel performance. Integrate digital storytelling with Prudential’s brand and product objectives, ensuring cohesive narratives that drive engagement, trust, and brand affinity.
• Enhance customer lifetime value through personalized digital journeys, retention strategies, and conversion optimization initiatives. Oversee key digital channels including SEO, SEM, social media, content marketing, and email campaigns for consistent and impactful execution.
• Manage and grow Prudential’s digital communities across social platforms - driving meaningful engagement, advocacy, and customer connection. Conduct social listening and sentiment analysis to monitor brand perception, identify emerging trends, and inform proactive communication strategies. Collaborate with cross-functional teams (Brand, Product, Sales, and
• Customer Experience) to align campaigns with overall business objectives. Benchmark performance against leading financial and insurance brands to ensure digital marketing excellence and innovation.
• Cross-functional Collaboration: Partner with Product, Distribution, CX, and Corporate Communications to ensure consistent brand experience and messaging across all channels. Act as the brand and marketing voice in business forums to influence strategy and align initiatives with commercial priorities.
• Innovation and Trend Spotting: Continuously track consumer, cultural, and technological trends to identify opportunities for brand differentiation and innovation. Leverage insights from FinTech, InsurTech, and creator economy ecosystems to drive forward-thinking marketing initiatives.
• Customer Journey Mapping & Product Marketing: Lead end-to-end customer journey design to identify conversion, retention, and advocacy opportunities. Collaborate with product, actuarial, and distribution teams to develop marketing strategies that drive measurable commercial outcomes — from awareness to policy purchase and renewal. Deploy customer data and segmentation insights to create personalized engagement pathways that enhance policy uptake and persistency.
• Influencer & Partnership Marketing: Identify and collaborate with influencers, thought leaders, and organizations that enhance brand visibility, trust, and engagement. Develop partnership programs that connect with community, lifestyle, and financial wellness audiences

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration, Communications & PR, or a related field.
• A Master’s degree in a relevant area is a plus.
• 7-10 years’ experience in marketing, brand management, or public relations.
• CIM certification in brand management is advantageous.
   

go to method of application »

Duties and Responsibilities

• With Team Leader’s support achieve set branch recruitment and manpower target of Financial Advisors, build and nurture them to help them grow in the sales career and income.
• Meet set branch production targets through effective planning.
• Maintain high branch productivity through team motivation and guidance.
• Oversee weekly market planning and field accompaniment plans for the branch.
• Develop and open new schemes / markets for FAs to work in
• Working with the Training and Development team, ensure scheduled training sessions are attended by the team.
• Grow and develop sales unit leaders in line with company objectives.
• Manage Team Leaders performance review and where necessary institute
• measures to increase leader productivity and effectiveness.
• Plan and preside over weekly team meetings.
• Provide reports to management as required.

Skills required:

• Excellent sales and negotiation skills.
• The ability to motivate and lead a team.
• Entrepreneurial skills and enthusiasm.
• Excellent communication and 'people skills'
• Good planning and organizational skills.
• The ability to work with minimum supervision.

Ideal candidate:

• Age 35 and above
• Leadership experience in insurance desired
• Minimum education qualification: Degree
• Minimum 5 years’ sales leadership experience in insurance desired

go to method of application »

Duties and Responsibilities

• With Team Leader’s support achieve set branch recruitment and manpower target of Financial Advisors, build and nurture them to help them grow in the sales career and income.
• Meet set branch production targets through effective planning.
• Maintain high branch productivity through team motivation and guidance.
• Oversee weekly market planning and field accompaniment plans for the branch.
• Develop and open new schemes / markets for FAs to work in
• Working with the Training and Development team, ensure scheduled training sessions are attended by the team.
• Grow and develop sales unit leaders in line with company objectives.
• Manage Team Leaders performance review and where necessary institute
• measures to increase leader productivity and effectiveness.
• Plan and preside over weekly team meetings.
• Provide reports to management as required.

Skills required:

• Excellent sales and negotiation skills.
• The ability to motivate and lead a team.
• Entrepreneurial skills and enthusiasm.
• Excellent communication and 'people skills'
• Good planning and organizational skills.
• The ability to work with minimum supervision.

Ideal candidate:

• Age 35 and above
• Leadership experience in insurance desired
• Minimum education qualification: Degree
• Minimum 5 years’ sales leadership experience in insurance desired

go to method of application »

Principal Accountabilities

• Rookies
• Overall, in charge of the Rookie Development Program (1-6 months)
• Accompany rookies (or assign a team leader) for field activity
• Ensure rookies participate in at least 1 boiler room per week
• Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
• Plan and ensure rookies attend Rookie activation days (one activation per week)
• Trainee Leader Development
• Identify and nominate successful Agents for internal Leadership development
• Monitor and supervise Trainee Leader activity to ensure achievement of promotion parameters within 6 months.
• Carry out regular performance reviews on Trainee Leaders not achieving set parameters and not exuding the right leadership behaviors.
• Team Leaders
• Ensure Team leaders prepare weekly business plans complete with markets visits, boiler rooms and recruitment activities.
• Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
• Work closely with the Agency leaders to identify markets and pay points to grow case size.
• Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies

• To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.
• In-depth knowledge of the insurance business, business development and strategic planning
• Good understanding of the Kenyan insurance industry - products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
• Excellent communication and interpersonal skills on senior management level within a multi-cultural environment

Required Qualifications

• University degree in a business-related field and other professional qualifications in insurance namely CII, LOMA, COP or in progress towards attaining it.
• At least 2 years’ experience in sales management in the insurance sector.

go to method of application »

Principal Accountabilities

• Rookies
• Overall, in charge of the Rookie Development Program (1-6 months)
• Accompany rookies (or assign a team leader) for field activity
• Ensure rookies participate in at least 1 boiler room per week
• Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
• Plan and ensure rookies attend Rookie activation days (one activation per week)
• Trainee Leader Development
• Identify and nominate successful Agents for internal Leadership development
• Monitor and supervise Trainee Leader activity to ensure achievement of promotion parameters within 6 months.
• Carry out regular performance reviews on Trainee Leaders not achieving set parameters and not exuding the right leadership behaviors.
• Team Leaders
• Ensure Team leaders prepare weekly business plans complete with markets visits, boiler rooms and recruitment activities.
• Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
• Work closely with the Agency leaders to identify markets and pay points to grow case size.
• Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies

• To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.
• In-depth knowledge of the insurance business, business development and strategic planning
• Good understanding of the Kenyan insurance industry - products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
• Excellent communication and interpersonal skills on senior management level within a multi-cultural environment

Required Qualifications

• University degree in a business-related field and other professional qualifications in insurance namely CII, LOMA, COP or in progress towards attaining it.
• At least 2 years’ experience in sales management in the insurance sector.

go to method of application »

Principal Accountabilities

• Rookies
• Overall, in charge of the Rookie Development Program (1-6 months)
• Accompany rookies (or assign a team leader) for field activity
• Ensure rookies participate in at least 1 boiler room per week
• Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
• Plan and ensure rookies attend Rookie activation days (one activation per week)
• Trainee Leader Development
• Identify and nominate successful Agents for internal Leadership development
• Monitor and supervise Trainee Leader activity to ensure achievement of promotion parameters within 6 months.
• Carry out regular performance reviews on Trainee Leaders not achieving set parameters and not exuding the right leadership behaviors.
• Team Leaders
• Ensure Team leaders prepare weekly business plans complete with markets visits, boiler rooms and recruitment activities.
• Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
• Work closely with the Agency leaders to identify markets and pay points to grow case size.
• Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies

• To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.
• In-depth knowledge of the insurance business, business development and strategic planning
• Good understanding of the Kenyan insurance industry - products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
• Excellent communication and interpersonal skills on senior management level within a multi-cultural environment

Required Qualifications

• University degree in a business-related field and other professional qualifications in insurance namely CII, LOMA, COP or in progress towards attaining it.
• At least 2 years’ experience in sales management in the insurance sector.

go to method of application »

Principal Accountabilities

• Rookies
• Overall, in charge of the Rookie Development Program (1-6 months)
• Accompany rookies (or assign a team leader) for field activity
• Ensure rookies participate in at least 1 boiler room per week
• Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
• Plan and ensure rookies attend Rookie activation days (one activation per week)
• Trainee Leader Development
• Identify and nominate successful Agents for internal Leadership development
• Monitor and supervise Trainee Leader activity to ensure achievement of promotion parameters within 6 months.
• Carry out regular performance reviews on Trainee Leaders not achieving set parameters and not exuding the right leadership behaviors.
• Team Leaders
• Ensure Team leaders prepare weekly business plans complete with markets visits, boiler rooms and recruitment activities.
• Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
• Work closely with the Agency leaders to identify markets and pay points to grow case size.
• Conduct weekly meetings with TLs, PTLs and their Agents.

Required Skills and Competencies

• To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.
• In-depth knowledge of the insurance business, business development and strategic planning
• Good understanding of the Kenyan insurance industry - products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
• Excellent communication and interpersonal skills on senior management level within a multi-cultural environment

Required Qualifications

• University degree in a business-related field and other professional qualifications in insurance namely CII, LOMA, COP or in progress towards attaining it.
• At least 2 years’ experience in sales management in the insurance sector.