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  • Posted: Mar 9, 2020
    Deadline: Not specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
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    Officer, Collateral Monitoring Unit (CMU)

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    Ensure that the Bank’s need to provide adequate controls over the risks encountered in the pre and post credit granting stage of the credit process are satisfied by verifying key documents and maintaining tight control over physical stock counts, warehousing inspection and monitoring key distributors in line with approved parameters.

    Key Responsibilities/Accountabilities

    • Undertaking a comprehensive and robust monitoring, stock count and other activities of customers related to CMU in line with approved sanction and various distributorship schemes.
    • Undertaking periodic and ad hoc visits / spot checks to review clients operations and provide a comprehensive status report as stated in approved sanctions, which must include identification of potential structural weakness in clients operations.
    • Liaise with external agents e.g. warehousing/collateral agents e.t.c on behalf of the Bank and act as a checker on their activities in line with executed service agreements. Reports will be duly provided for such activities.
    • Check completeness of application forms and documentation and forward application to Credit while simultaneously proceeding with validation of information and documentation provided by the customer.
    • Ensure CMU Sharepoint is updated with relevant reports and documentation as required by centre
    • Track daily/monthly collections from key distributors under the various approved schemes to forestall any possible diversion of sales proceeds.
    • Daily / monthly review of account performance viz-a-viz terms and conditions of approval and ensure strict adherence.
    • Verification of documents and information in day to day work as delegated by account management or credit evaluation in line with approved turnaround time.
    • Diarise and follow up on conditions of sanction /covenants as it relates to the CMU function.
    • Refer / Escalate / flag up problematic or irregular accounts (inappropriate payment patterns, failure to meet turnover covenants e.t.c) to account management for inclusion in monthly watch list.
    • Maintain a proper monitoring system and ensure that the data set is complete and accurate.
    • Create appropriate copies of documentation and store on Sharepoint to ensure security and mitigate risk
    • Establish and maintain close working relationships with internal, external and service providers.
    • Co-ordinate monthly transaction status report to Management
    • Authorisation of payments from the key distributors’ dedicated accounts to the various suppliers.
    • Ensure adherence and compliance to all policies, processes and procedures.
    • Originals of invoices submitted should be sighted and copies should be marked ‘Original cited’ and signed by the RM

    Management of debtors and creditors in need were the bank has carried out Contract Financing

    Preferred Qualification and Experience

    • Bachelors Degree in Commerce or equivalent.
    • Minimum of 5 years experience in a banking environment preferably with a risk management background.

    Knowledge/Technical Skills/Expertise

    • Sound knowledge and understanding of credit criteria, credit policies, risk and financial analysis, credit control and the application thereof
    • Thorough working knowledge of the operating system and its related procedures, for analyzing the account behaviour of clients.
    • Thorough understanding of all the bank’s product and facilities that give rise to counterparty credit risk.
    • Understanding terms of the facilities and any conditions and covenants that will need to be complied with over the duration of the facility’s life.

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    Officer, Collateral

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    • Ensuring that the bank’s assets under finance are adequately insured by maintaining high level of integrity and ethical standards
    • Maintain and monitor diary system to follow up on collateral conditions of sanction and outstanding collateral items
    • Attending to all aspects relating to insurance covers and routine related aspects for the Bank

    Key Responsibilities/Accountabilities

    • To action collateral reports i.e Collateral Expiry Report and Forthcoming Maturity Report
    • To attend to and investigate expiring or expired collateral queries’ and concerns for all customers.
    • To act as a liaison with insurance companies and brokers.
    • To manage and monitor insurance claims.
    • To update customer data on receipt of advices/surrender values from policy companies.
    • To recommend draw down of facilities once satisfied that all terms and conditions of sanction and/or covenants that required action prior to drawdown have been met and all required security has been obtained and is perfected and in order.
    • Daily
    • Forwarding insurance proposal forms to Stanbic Insurance Ltd(SIAL).
    • Follow up with Stanbic Insurance Agency on receipt of insurance confirmation forms
    • Receiving and confirming that insurance confirmation forms are in order, returning and following up on any incomplete ones.
    • Receiving and register all insurance claim advice letters from Insurance/Client
    • Receiving and verifying all insurance claim discharge vouchers.
    • Dispatch logbook and supporting documents under cover of logbook release letter, following up for acknowledgment of receipt by the insurance companies
    • Prepare loan liquidation instructions to Account Management upon receipt of funds in the suspense account
    • Advice customer to submit a claim refund request where funds received exceed amount received
    • Action collateral reports i.e Collateral Expiry Report and Forthcoming Maturity Report .
    • Monthly
      • Transfer premiums from the banks suspense accounts to SIAL accounts as per the reconciliation received from the Client Experience & Shared Services reconciliation team.
      • Provide all reports required for the insurances confirmation on all products to be sent to business and debt management team
    • Legislative Compliance
      • Responsible for the implementation and adoption within Collateral of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes on going due diligence of all banks customers to ensure compliance with the aforesaid laws and regulations.
    • Any other duty that may be assigned from time to time

    Preferred Qualification and Experience

    • Business Related Degree or equivalent
    • Good knowledge of the bank’s internal processes and requirements with regard to security documentation and credit processes, specifically relating the custody of all facility letters/loan agreements/collateral documentation.
    • Knowledge of various legislative requirements, particularly as it pertains to credit agreements, loan documentation, legal processes, and the variety of collateral that may be used.

    Knowledge/Technical Skills/Expertise

    • Accuracy - To prepare documents and returns accurately, with no typographical errors and complying with the bank’s or other legal / regulatory requirements
    • Prompt service - Maintaining turnaround times agreed to
    • Maintaining records - Maintain all records, filing systems and record systems in place in good order
    • Interpersonal skills and Relationship building - Establishing and maintaining an effective working partnership with internal customers, service providers and within department
    • Self-development/skills acquisition - Actively striving to improve knowledge and skills of use to the bank
    • Demonstrates the willingness and capacity to acquire the necessary level of technical competence/knowledge for the job.
    • Maintains effectiveness over extended periods of time.

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    Manager, Collateral Maintenance Unit

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank\

    Job Purpose

    Affirm that the Bank's need to provide adequate controls over the risks encountered in the pre and post credit granting stages of the credit process are satisfied by making sure a proactive specialised Account Management (Top exposures-deals approved at HOC DA & above) & CMU roles exists as it pertains to enforcing lending covenants and proactive portfolio management.
    Verify key documents and monitoring key distributors inline with approved structures.
    The delivery of a professional service to the business units based on sound principles which supports the minimising of risk to the bank.

    Key Responsibilities/Accountabilities

    • Product
      • Validate accuracy and completeness of bills of quantities, building drawings, contracts and related documentation provided for construction loans
      • Monitor construction projects from start to finish, monitoring progress according to predetermined schedules.
      • Liaise with all parties involved in the project including architects, consultants, contractors and sub-contractors.
      • Periodic inspection of construction sites and preparation of loan monitoring reports and valuations.
      • Provide accurate, expert and specialist advice to all divisions and business banking unit with regards to collateral monitoring transactions.
      • Participate in knowledge sharing within the credit and business teams
      • Control the adherence to the service level agreement for internal and external processes where applicable
      • Build relationship, with branch-based business bankers and relationship managers to improve structured transactions business proposals and turnaround time on draw down
      • Attend meetings with and maintain regular contact with Front office/product areas in order to build good working relationships.
      • Establish and track closure of waived conditions precedent and subsequent to sanction
      • Monitor and control the quality of designated portfolio, using conditions of sanction and other covenants/conditions
      • Act on continuous improvement relating to design and continuously improving existing and new business processes.
      • Support Head PBB Credit to develop new specialised AM & CMU policies, updating existing policies and identifying and reporting any policy exceptions
      • Risk, Regulatory, Prudential & Compliance
      • Affirm that group governance standards are effectively embedded resulting in clean CRR, Audit & CART findings
      • Implement monthly Manco checks and continuous developing of Manco checks in line with emerging risk areas
      • Maintain adherence and compliance to all policies, processes and procedures
      • Act on the implementation and adoption within Business Banking account management of all Compliance, Anti-Money Laundering and sactions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Officer
      • Check compliance with covenants and escalate breaches to right DNA
      • Detect early warning signals impacting the portfolio
      • Monitoring early warning triggers and management of escalations matrices (compliance grids, damage control migrations and arrears reports)
      • Establish reasons for risk exposure in excess of credit facilities across credit risk systems and taking corrective action (referral and excess management)
      • Play a role in supporting BB credit risk change agenda
    • People
      • Give clear direction to the activities of the team members, with regular feedback and support
      • Facilitate the development of staff and provide opportunities for their growth inability and contribution to the effectiveness of the team.
      • Affirm that a proper Business Banking specialized AM and CMU Function is in place and addressing the relevant processes pertaining to Business Banking AM & CMU functions.
      • Oversee all reports from the CMU team prior to onward forwarding to management.
      • Ensure that the business banking CMU team is effectively staffed and motivated
    • Client
      • Proactively stance on individual portfolio allocation by active level of dialogue with front office/CEMs to ensure risk considerations are part of business strategy.
    • Data
      • Maintain that relevant reports are produced in an accurate and timely manner.
      • Daily review of reports and highlighting anomalies within assigned portfolios
      • Extract from legal documentation, internal sanction documents, financial and non-financial covenants. Populating and updating conditions of sanction on the compliance grid
      • obtain information directly or indirectly from appropriate counter parties necessary to check covenants
      • Implement research, analysis and data management from varied sources aimed at pre-empting risks on the credit portfolio.
      • Responsible for analysing AFS & management accounts and other performance information submitted by consumers to track trends and early identification of warning signs and management of that data

    Preferred Qualification and Experience

    • First Degre in Building Construction or Quantity surveyor or equivalent
    • Diploma Diploma in Project management
    • At least 5 years’ experience as a quantity surveyor
    • At least 5years minimum experience in managing complex accounts with good credit rating

    Knowledge/Technical Skills/Expertise

    • Other Minimum Qualifications, certifications or professional memberships
    • Quantity surveyor,
    • Other Preferred Qualifications, certifications or professional memberships
    • ACCA, CPA

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    Team Leader, Account Management

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    Ensure that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by:-

    Assisting in the implementation of the credit procedures by maintaining a tight control over all aspects of advance administration to contain credit risk within acceptable parameters and ensuring that all bank and statutory returns and reports are produced in an accurate and timely manner.
    Actioning all identified credit control events and defaults, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses.

    Key Responsibilities/Accountabilities

    • Risk Management
      • Champion adherence and compliance to all credit processes, policies and procedures.
      • Allow draw down of facilities once satisfied that all terms and conditions of sanction/covenants have been met and all required collateral have been obtained and are in legal order.
      • Oversee the loading of review dates, new risk grades, interest rates and limits relating to the approved applications. Ensuring that the above information is at all times correct and current. Where discrepancies/irregularities are evident, corrective action is to be taken without delay.
      • Actioning of all account management reports as per set frequency.
      • Assume ultimate responsibility for the management and resolution of processing complaints/ problems
      • Establish, monitor and manage operational and process risk controls to minimise risk exposure. This includes:
      • • Ensuring that all the necessary controls and systems are in place to address the risks encountered in the post-credit granting stage of the credit process.
      • • Formulate and recommend policies, processes, procedures and controls that are aligned to Group Credit risk, and general financial services regulations and legislation.
      • • Track and analyse fraud trends to identify and address weaknesses in systems and process controls.
      • • Propose remedial action in terms of irregular accounts to regularize. Suitable diary notes to be kept to follow up on agreed actions.
      • • Maintain a diary system to ensure timely follow up and ensure that corrective action is taken and the account rectified as indicated.
      • • Responsible for the implementation and adoption within Credit Department, Account Management BB of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office
    • Cost Management
      • Focus on tactical initiatives to influence a continual improvement in the cost management, Loss control and Revenue leakages.
      • Champion idea generation that influences reductions in operating costs.
      • Influence strategic and process improvement initiatives to improve efficiency.
      • Administration
      • Co-ordinate the provision of all information on behalf of the department, including weekly, monthly and adhoc returns by ensuring appropriate MIS reports are maintained.
    • People Management
      • Evaluate and manage the performance of direct resources to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of promising staff.
      • Manage productivity, poor performance, disciplinary procedures
      • Identify and attend to staff training and development needs
    • Working in teams
      • Planning for purposes of annual, study and sick leave.

    Preferred Qualification and Experience

    • Degree holder from a recognized University
    • Banking examinations desirable
    • Exposure to end-to-end Loans origination, sales, valuation and fulfilment processes and systems.
    • People management skills and experience is mandatory

    Knowledge/Technical Skills/Expertise

    • Thorough understanding of the bank’s Credit policies and procedures.
    • Understanding of the retail bank network and interface between frontline service, responsive sales and support functions.
    • Thorough understanding of the banks products and especially with respect to lending products.
    • Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.
    • Working knowledge of service principles and how to implement these, as well as a conceptual understanding of how practices and service standards in the centres affect business success.
    • Practical knowledge of how to input access and utilise information from the network/systems to analyse and forecast trends.
    • Working knowledge of the principles of capacity management in terms of resource options, availability and costs.
    • Seasoned knowledge of lending principles and practices, including an understanding of credit application, securities and balance sheet requirements.
    • Knowledge of Risks management principles and practices.
    • Knowledge of security management principles and practices. A working knowledge of the bank’s operating systems and controls.
    • Computer literate (MS Office).
    • In depth understanding of T24 Model Bank system.
    • In depth knowledge of loan processing, product and standards.

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    Officer, Business Banking Account Management

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    • Ensure that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by:-
    • Assisting in the implementation of the credit procedures by maintaining a tight control over all aspects of advance administration to contain credit risk within acceptable parameters and ensuring that all bank and statutory returns and reports are produced in an accurate and timely manner.
    • Actioning all identified credit control events and defaults, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses.

    Key Responsibilities/Accountabilities

    • Ensure that all the necessary controls and systems are in place to address the risks encountered in the post-credit granting stage of the credit process.
    • Approve draw down of facilities once satisfied that all terms and conditions of sanction/covenants have been met and all required collateral have been obtained and are in legal order.
    • Perform periodic inspections to ensure adherence and compliance to all processes, policies and procedure.
    • Oversee the loading of review dates, new risk grades, interest rates and limits relating to the approved applications. Ensuring that the above information is at all times correct and current. Where discrepancies/irregularities are evident, corrective action is to be taken without delay.
    • Peruse Internal and External Audit reports and ensure that any shortcomings highlighted have been sufficiently addressed.
    • Ensure that Internal Audit Issue tracking is kept up to date and that the Internal Auditors sign off matters that have been sufficiently addressed.
    • Ensure that accounts identified as problematic are placed on the watch list and re-risk graded to reflect their current irregular status.
    • Oversee that accounts identified as problematic are taken up with the Business Unit to ensure that remedial action is taken to regularise the exposure and /or escalate them to the Rehabilitation and Recoveries team
    • Ensure compliance with all relevant regulatory and statutory requirements.
    • Coordinate and close all issues from Head Office on actions required
    • Compile information as and when called for by the Head of Credit or Head Office
    • Close monitoring of excesses.
    • Establish reasons for risk exposure in excess of credit facilities, evaluates these in relation to business risk parameters. Monitors utilization in excess of credit facilities.
    • Ensure adequate records are kept of dishonoured items and the set procedures are adhered to.
    • Manage and monitor the following irregular accounts:
    • o Dormant accounts
    • o Accounts in excess of arranged limits
    • o Accounts with a debit balances without arranged limits
    • o Expired facilities
    • Ensure that accounts identified as irregular are developed with the respective Account Analyst to ensure that remedial action is taken to regularise the exposure and /or escalate them as per escalation procedure
    • Propose remedial action in terms of irregular accounts to regularise. Suitable diary notes are to be kept to follow up on agreed actions. Assistance of responsible Account Analyst is to be enlisted where necessary.
    • Maintain a diary system to ensure timely follow up and ensure that corrective action is taken and the account rectified as indicated.
    • Proactively drive review process of existing facilities, ensuring consistent thorough and timely evaluation of all existing facilities.
    • Timely Grouping of accounts.
    • Communicate with branches to ensure regularisation of accounts
    • Any other adhoc duties
    • Submit key measures to Johannesburg on a daily basis
    • Management of CAMS Queues on daily basis
    • Assist in disbursing and loading of limits for CIB deals

    Preferred Qualification and Experience

    • Bachelor's degree in Commerce or equivalent
    • At least 5 years Banking experience, particularly pertaining to credit risk management, banking processes with regard to banking products and the operation thereof.
    • Broad knowledge of applicable Acts and Bank Manuals.
    • Energetic and with sound decision skills
    • Must be able to work under pressure and remain focussed.
    • Analytical with a tolerance for high volumes and problem absorption whilst detailed oriented.
    • Previous management experience

    Knowledge/Technical Skills/Expertise

    • Thorough understanding of the bank’s products and facilities, and where the risks lie in these facilities. Understands the terms of the facilities, and the conditions that will need to be compiled with over the duration of the facility’s life to ensure that legal risk is effectively restricted.
    • Deep knowledge of various legislative requirements, particularly as it pertains to credit agreements, loan documentation, legal processes, and the variety of lending mechanisms and types of collateral that may be used.
    • Thorough understanding of relevant registration processes and various contingencies that may occur under exceptional conditions particularly pertaining to the assets of large corporate organisations.
    • Understanding of the bank’s systems, policies and procedures in order to optimally draw on the available information to manage and control the post-credit granting processes

    go to method of application »

    Officer, Collections and Recoveries

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    To perform collections, rehabilitation and recoveries interventions as per agreed strategies on all assigned accounts across all products with a view to collect the full arrears, or partial arrears and a short-term arrangement, or, propose a restructure. The incumbent is also responsible for tracing, and other more complex arrears statuses which includes outsourcing functions and relevant journal entries and general account administration. The successful execution of these actions will have a positive impact on achieving set budgets. 

    Key Responsibilities/Accountabilities

    Arrears listings

    • Contact customers daily in line with strategy with a view to collect full arrears
    • Negotiate payment details for full arrears
    • Make short-term arrangements where customers cannot settle in one payment
    • Discuss, agree and recommend restructure options if customer cannot pay arrears in the short-term
    • Confirm that repayment arrangements are actively monitored, and that default is taken up expeditiously with the debtors
    • Despatch arrears Notices and SMS’s in line with strategy
    • Attend to walk-in Customers with a view to collect full arrears or negotiate restructures
    • Launch investigations on Customer and asset’s whereabouts when required
    • Conduct personal visitations to Customers when required
    • Outsource accounts to Debt Collection Agencies and Repossession Agencies
    • Handing over relevant accounts to Legal Department with requisite details
    • Attend and finalise matters relating to Insurance Claims, Repossessions, Attachments, Marketing and Disposal management, Insolvencies, Deceased and Skip Tracin

    Measures

    • Work Quality on calls made
    • Number of calls made per Officer per day
    • Values collected / recovered
    • Administrational support quality and Turn-around times
    • Effective application of Collections System
    • Adherence to and execution of policies

    Preferred Qualification and Experience

    • First Degree in Finance and Accounting or equivalent
    • 3-4 Years Experience in Collections in the Retail Sector

    Knowledge/Technical Skills/Expertise

    Technical Competencies

    • Handling Difficult Calls
    • Query Resolution 
    • Active Listening 
    • Outbound Phone Statistics 
    • Verbal Communication

    go to method of application »

    Officer, Rehabilitation & Recoveries Administration

    Job Details

    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    The Rehabilitation and Recoveries Administration area is responsible for the total administrational support of accounts, as well as providing superior Customer Service across the Collections and Recoveries cycle. This area must ensure that all administration functions are performed correctly and within the required turnaround times. The successful execution of these actions will ultimately reduce the value of balances and overdraft facilities in arrears / excess, increase customer experience and ensure compliance with certain Group policies and CBK Regulations.

    Key Responsibilities/Accountabilities

    • Administration Support Functions
    • Vendor Invoices - Reconciliation and posting of entries
    • Insurance Premium Finance (on-Stanbic assets) – Manage Policies in arrears; termination of Policies; liaison with Insurance Companies
    • Insurance Premium Finance (Stanbic assets) – Manage Policies in arrears; liaison with Insurance Companies; load VAF accounts
    • Attend to and action all R&R related correspondence
    • Reporting of restructures to management, CBK including Credit Bureau information listings
    • Apply set-offs to arrear accounts daily as per requests from Branches, relationship managers and R&R
    • Process accounts to be written-off as and when requested; obtain reports and pass various entries
    • Assist with obtaining customer information from data-store for Skip-trace purposes
    • Compile listings of Small Balances and arrange clearing via Operations department
    • Populate address, Balance and Arrears detail on Arrears Notices and Demand Letters Templates and disseminate
    • Lodge claims in respect of Disability, Retrenchment and Death and perform required follow-up
    • Attend to Customer requests and queries emanating from e-mails, Incoming Calls, Branches and R&R referrals
    • Populate templates and disseminate Letters queued from the E-Collections system

     

    Measures:

    • Administrational support quality: Satisfactory Rating; Customer complaints; Stakeholder feedback
    • Turnaround Times – P-NPL administration support: Productivity standards met; Backlogs
    • Turnaround Times – NPL administration support: Productivity standards met; Backlogs
    • Turnaround Times – Recoveries administration support: Productivity standards met; Backlogs

    Preferred Qualification and Experience

    • First Degree in Commerce/ Finance/ Accounting
    • 1-2 Years experience in Collections Administration in the Retail Sector or Clerical experience in a Bank, Finance department or Service Industry

    Knowledge/Technical Skills/Expertise

    Technical Competencies

    • Handling Difficult Calls
    • Query Resolution 
    • Active Listening 
    • Business Administration Skills 
    • Verbal Communication 
    • Email Monitoring

    Method of Application

  • Send your application

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