Latest Recruitment at Absa Bank Limited

Job Summary

Systems administration, engineering and provisioning, operational support, Project management and maintenance

Job Description

System administrator Engineering and provisioning

• Engineering of systems administration-related solutions for various projects and operational needs. 
• Install and configure systems IAS infrastructure applications or any other management applications. 
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage e.t.c in accordance with standards and project operational requirements.
• Contribute and maintain system standards. 
• Research and recommend innovative and where possible automated approaches for system administration tasks. 
• Develop and maintain systems standards.

Operational support

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups. 
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorized. 
• Repair and recover from hardware and software failures.
• Provide tier III and other support per request from various constituencies. Investigate and troubleshoot issues.

Project management

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs

Maintenance

• Apply OS patches and upgrades regularly and upgrade administrative tools and utility. 
• Upgrade and configure systems software that supports IAS infrastructure or any other application per project or operational needs. 
• Perform periodic performance reporting to support capacity planning.
• Maintain data Centre environmental and monitoring equipment. 
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required. 
• Configure CPU memory and disk partitions as required.

Education and Experience Required

• Minimum University Degree in Information technology from a recognized University
• Minimum 3 years’ experience system and database administration in a busy corporate environment.
• Oracle database administration/ PLSQL certification
• Project management skills and certification
• Additional certifications in various ICT professions will be an added advantage (Microsoft, Linux, networking etc.)
• Experience in the insurance industry will be an added advantage.

Knowledge & Skills

• Sharp troubleshooting and analytical abilities
• Thorough knowledge of windows and Linux environment
• Excellent skills in oracle environment (database administration, java ,forms and PLSQL)
• Ability to effectively prioritize tasks
• Ability to analyze a problem and provide resolution
• Extensive knowledge on personal computers
• Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
• The ability to think logically and creatively
• Proven ability to respond quickly, independently and appropriately.
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
• General knowledge on industry principles

go to method of application »

Job Summary

The role holder will be responsible for the implementation of the Retail Distribution Strategy, working with the Customer Network Director and other business heads to ensure the delivery of the strategy across all clusters including the Absa Brand.
The role holder will be the key interface within Customer Network between Customer Network and key stakeholders in different departments within the bank on all retail distribution channels and premises matters.

Job Description

Key accountabilities/Deliverables/Outcomes and approximate Time split

Driving Business Performance; Time split 70%

• Provide input into the Distribution Channels Strategy, liaising with the relevant business heads, cluster teams and other stakeholders to gain feedback into the planning process.
• Responsible for delivering set targets on specific channels names ATM, CDM, Agency Banking among other channels.
• Responsible for physical channels profitability ie ATMs, Agency Banking, CDMs, Branches among others.
• Responsible for physical channels expansion ie strategic placement of ATMs, CDMs through organized planning and implementation to elevate customer accessibility, usage and hence revenue.
• Continuously enhance the agent banking network through the formulation and execution of expansion strategies, providing wider reach to financial services.
• Collaborate with relevant cross-functional teams in identifying new branch locations based on comprehensive market research and analysis.
• Continuously monitor/assess the performance of various physical channels and agency banking outlets to drive efficiency improvements and customer satisfaction.
• Collaborate with sourcing team, approved vendors and service providers to ensure channels maintenance (ie ATMs, CDMs, Branch Equipment),upgrading for optimal performance and heightened security.
• Leverage on Channels data (ie ATM usage data) analysis to streamline operations and identify opportunities for expansion.
• Responsible for the growth of agency banking transaction volumes, channels deposit mobilization.
• Provide front line management with all distribution, network, channel and premises related initiatives, working with key stakeholders in Retail and other functions to ensure delivery of the change.
• Manage progress against the plans, reporting to the Customer Network Director and other key stakeholders and thereon work with colleagues to identify and resolve issues and risks as they arise.
• Be the owner of all retail related premises issues, managing moves, identifying vacant space within the region and acting as the interface with other functions, key stakeholders and third parties.

Operations and Rigour; Time split -20%

• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Follow the Retail end to end procedures for physical channels ensuring new channels or sites are compliant.
• Ensure the Bank’s Physical channels criteria is met
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.

Team Management; Time split- 10%

• Build and motivate a high performing Physical channels team committed to achieving consistently high levels of performance.
• Develop and agree individual performance objectives and measures.
• Provide regular review of individual and team performance against agreed objectives.
• Clearly define service objectives, standards, and strategies for Physical channels.
• Provide ongoing coaching and feedback.
• Identify development/training plans to satisfy those needs.

Role/person specification

Preferred Qualification

• Business Related Degree

Preferred Experience

• A high level of drive and determination
• Knowledge of legal processes involved with Physical channels.
• A sound working knowledge of our competitors’ products & services.

Knowledge and Skills

Essential

• A good understanding of Retail goals & objectives
• A thorough understanding of sales process
• An in-depth knowledge of the Physical channels product and policies
• A good working knowledge and understanding of relevant Physical channels legislation.

Technical Competencies

• Excellent Planning & Organization skills
•  Very strong Communication & questioning skills
• Good PC skills
• Networking
• Good Selling/influencing skills
• Quality conscious
• Sensitivity
• Team working
• Presentation skills
• Listening skills
• Customer service orientation
•  Relationship Management
•  Negotiation and presentation skills
•  Good numeracy & analytical skills - Financial analysis and advice
• Decision making

go to method of application »

Job Summary

• To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description

Key accountabilities/Deliverables/Outcomes and approximate Time split.

Sales and Service: - Time split: 70%

• Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Business Management: -Time split: 25%

• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Staff Management: - Time split:5%

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
• Manage own leave plan.
• Offer support as per business request.

Risk & Control Objective Time split 100%

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

Role/person specification

Preferred Qualification

• Education: Business Degree

Preferred Experience

Knowledge of the bank’s products, services and policies required to undertake the role:

• The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
• For Complex products, a good knowledge will be required sufficient to: -
  • Recognize the changing needs of the customer.
  • Identify products/service that best satisfies customer need.
  • Introduce the product/service.
  • Co-ordinate the introduction of the relevant Group product specialist.
  • Deal with customers directly as required.
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Knowledge and Skills

Must have good knowledge on: -

• Enterprise Banking,
• Customer relationship management
• Team management

Behavioral Competencies

• Relationship skills
• Working with others
• Personal organization
• Managing relationships
• Analytical thinking
• Active listening

go to method of application »

Job Purpose:

• The Head of Mortgage will primarily be responsible for enhancing mortgages product penetration within the Retail Banking portfolio, setting up mortgage schemes, and organising sales activities to drive mortgage uptake within the various customer segments.
• Create effective partnerships with key internal stakeholders to build eco system synergies towards Mortgage uptake.
• Create effective partnerships with key players in the real estate sector to increase NTB business.
• Maintain an effective incentive schemes for Estate Agents to ensure there is traction in each of the strategic partners.
• Manage leads generated through partnerships with property website listing companies.
• To deliver and exceed set mortgage targets & deliver excellent customer service in respective hubs/branches.

Key Accountabilities

Sales & Service -70%

• To deliver exceptional mortgage business performance through Home Loan sales & excellent customer service in respective hubs/branches.
• To develop and maintain a high profile for Home Loans within branches.
• Built strategic partnerships to access new markets, leading to the growth of the mortgage book.
•  Manage and drive the business growth through execution and implementation of the country mortgage strategy for Absa.
• Work with various Absa Business functions to facilitate business growth in clients wanting to do business in the Retail portfolio.
• Identify and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
• To ensure that all aspects of operational rigour are maintained when involved in the home loan process.
• Increase the number of active relationships the respective branches have with various players in the property market focus mainly on Developers Estate Agents
• Partner with the Marketing Team to ensure successful results in various marketing initiatives e.g., Customer events, Mortgage Expos, Developer Partnerships e.t.c.
• Drive sales from the Mortgage Sales Officers
• Achieve & Exceed Mortgage & Cross Sale Targets
• Manage all queries and complaints from this channel by taking ownership, escalating where necessary and resolving in a timely manner.
• Deliver world class customer service practices and ensure adherence to our Service standards.
• Participate in country level Mortgage marketing campaigns.
• Maintain Mortgage sales performance statistics for management information usage.

Operations and Rigour -20%

• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Follow the Retail and Business Banking end to end procedures for Mortgage ensuring new accounts are KYC compliant.
• Ensure the Bank’s Mortgage lending criteria is met.
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.

Team Management - 10%

• Build and motivate a high performing Mortgage Sales & service team committed to achieving consistently high levels of performance.
• Develop and agree individual performance objectives and measures.
• Provide regular review of individual and team performance against agreed objectives.
• Clearly define service objectives, standards, and strategies for Mortgage sales.
• Provide ongoing coaching and feedback.
• Identify development/training plans to satisfy those needs.

Preferred Qualifications

• Degree holder in Business; MBA is highly regarded.

Preferred Experience.

• A high level of drive and determination
• Completion of certificate on Mortgages product training
• Knowledge of legal processes involved with property purchase.
• A sound working knowledge of our competitors’ products & services.

Knowledge & Skills

Essential

• A good understanding of Retail goals & objectives
• A thorough understanding of sales process
• An in-depth knowledge of the Mortgages product and lending policies
• Good working knowledge of the internal and generic Mortgages, purchasing and related processes.
• A good working knowledge and understanding of relevant Mortgages legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.

go to method of application »

Job Summary

To support Nakuru Branch in general business with the required skills to meet the customers’ expectations and revenue objectives.

Job Description

• Establish and maintain professional relationships through networking with intermediaries within the retail segment.
• Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds.
• Nurture established relations with intermediaries and clients within the retail space to ensure the continuous enhancement and improvement of customer retention initiatives.
• Implement a business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth, and acquisition of new business. 
• Work closely with assigned agencies to achieve growth objectives in target market segments.
• Sign service-level agreements with our identified top supporters at the Branch and ensure agreed TATs are followed up across internal departments. 
• Acquire and develop new agents by carrying out a series of strategic business development interventions. 
• Drive First Assurance’s profitability objective by growing a balanced portfolio within the retail segment by initiating partnerships to drive profitable products with key partners alongside other initiatives.
• Conduct regular training for intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products.
• Manage agreements with the channel partners and ensure consistent compliance by all parties. 
• Support new product development/product review by seeking gaps/solutions in the market guided by technical feasibility, commercial viability, and market compatibility and ensure alignment with customer requirements, financial attractiveness, and product development guidelines. 
• Support collection efforts and ensure compliance with the company’s credit policy.
• Prepare monthly business development reports detailing initiatives, performance, and other related projects/activities. Collect market intelligence through research by reading articles, publications, the internet, word of mouth, and networking on a daily basis to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencers.
• Ensure top-notch customer experience is provided to all business partners across the entire retail channel.

Requirements

Knowledge, experience and qualifications required:

• Bachelors' degree in a Business related field.
• Professional qualification in Insurance (ACII, AIIK) an added advantage.
• At least 3+ years experience in the financials sector and an added advantage in the insurance industry and in sales and business development position.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

REQUIRED SKILLS

• Performance monitoring and evaluation, Market research, intelligence, Business development, Business strategy, Business intelligence, Sales strategy, Marketing