Latest Recruitment at Aga Khan University Hospital

Job Purpose

To provide integrated hospital-based care management for corporate and insured patients by coordinating clinical care, client support, payer communication while serving as g as a liaison and coordinator to specific corporate payers  And participating in formulating strategic plans for the future growth of AKUHN business.

Key responsibilities

Corporate Relationship and Business Support 

• Maintain strong relationships with Corporate Care Managers & TPA’s.
• Conduct one-to-one engagement with the care managers.
• Identify gaps in service delivery and give feedback to management.
• Explore business development opportunities which the hospital can take advantage of.
• Monitor & evaluate referrals from these corporate.

Corporate Operational Guidelines

• Coordinate smooth execution of corporate operational guidelines.
• Clinical Care, Coordination and Facilitation
• Coordinate care for scheme beneficiaries across inpatient, outpatient and diagnostic s
• Identifying high-risk patients (high cost, prolonged length of stay and re-admissions)
• Liase with clinicians to ensure timely service delivery aligned to patient needs and cover limits.
• Monitor the inpatient progress in the hospital.

Utilization/Financial management.

• Conduct utilization review for high cost and prolonged admissions
• Verifying itemized bills on daily basis and coordinating the same with the corporate care managers.
• Confirm benefits, limits and authorization to ensure appropriately and verify coverage and benefit with health insurer to ensure that the patient is appropriately billed.
• Coordinating availability of required services.

Advocacy Education Communication

• Advocates for the patients under specific schemes for needed services and educate accordingly, based on their limited cover.
• Coordinate communication between patients, clinicians, insurers and corporate partners.
• Resolve issues arising from patients, families, clinicians and payers.

Digital Health, Data & Reporting  

• Utilize hospital information systems to track admissions, LOS, Utilization and discharges.     
• Prepare periodic care management and utilization reports for management
• Support data- driven decision making for service improvement

 Qualifications, Experience and Skills required:

• Diploma/bachelor’s degree in nursing
• Minimum 3 years nursing experience, both in acute / or critical care settings
• Minimum 2 years Care Management within insurance or corporate healthcare
• Minimum 3 years’ Hospital Care Management experience

Technical & professional competencies

• Hospital care coordination and utilization management
• Knowledge of clinical pathways and insurance benefit structures
• Understanding case-based costing added advantage
• Proficiency in hospital EHR and digital health systems

Personal characteristics & behaviors

• Strong communication skills & interpersonal skills
• Analytical and problem-solving ability
• Team player with resilience and patience
• Ethical decision making with high integrity

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Responsibilities:

• Complete assessment and re-assessment of patients to identify their care needs
• Develop written care plans based on patients changing needs, monitor and evaluate effectiveness of interventions
• Initiate cardiac monitoring both room and central, be able to interpret monitor trends and communicate critical changes to the physician and Nurse manager
• Carry out other hemodynamic monitoring to include CVP, ICP, neurological and fluid status; lab, radiological and ABG evaluations
• Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive, and timely manner
• Prepare for and assist the physician in emergency procedures necessary for prompt control of patient’s condition e.g. intubation, insertion of invasive lines and drains
• Initiate mechanical ventilation (invasive and non-invasive) based on physician orders
• Assess patient’s readiness for weaning and implement the weaning and extubation protocols
• Be able to perform haemo and Peritoneal dialysis for children as instructed.
• Accurately administer all medication as per the treatment order
• Identify patient and family education needs and implement appropriate teaching
• Be able to commence enteral feeds as prescribed, assess absorption and elimination and give feedback as appropriate
• Be able to recognize a patient in a pre- arrest or arrest states, and to activate Emergency Response Team and actively participate in the resuscitation of the patient
• Provide safe environment for patients through adherence to infection control practices and other safety policies, and perform timely safety checks on beds, IV pumps, oxygen source, ventilators, and cardiac monitors.
• Participate in unit-based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

Requirement

• Registered Nurse from a recognized School of Nursing or University
• Higher Diploma in Paediatric Critical Care Nursing or experience in Paediatric Critical Care
• Current licensure with the Nursing Council of Kenya
• Certification in European Paediatric Life Support (EPLS)
• Demonstrate evidence-based knowledge of current practices in critical care nursing
• Computer Literacy
• Ability to work in a multidisciplinary team

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Responsibilities:

• Setup, test and calibrate physiological monitors and equipment such as anesthesia machines, airway devices, physiological monitors, infusion devices, nerve stimulators, patient/fluid warming devices and fiber optic bronchoscopes.
• Perform equipment checks as indicated and maintain records of problems
• Replace and change anesthetic equipment supplies as per routine schedule
• Maintain a stock of drug supplies at anesthesia workstations.
• Troubleshoot anesthetic equipment
• Correct problems that have been discovered and follow up with the theatre manager, the biomedical technician/engineers, and manufacturer’s service representative.
• Participate in operating theatre’s infection control program.
• Performing duties such as maintaining cleanliness of anesthetic equipment in accordance with quality assurance programs.
• Assist with the setting up of the physiological monitors such as ECG, Pulse oximetry and non-invasive blood pressure (NIBP).
• Assist the anesthesiologist with the insertion of peripheral venous lines, arterial lines, central venous catheters and pulmonary artery catheters.
• Adjust therapies (e.g. Ventilation, temperature control devices, fluid flow rates etc.) as directed by the anesthesiologist.
• In liaison with the circulating nurse, provide diagnostic data for the anesthesiologist by performing random blood sugar sampling and arterial blood gas sampling as requested.
• Arrange for transportation of emergency blood samples to the lab and collection of blood products from the blood bank.
• Assist at anesthetic emergency by performing duties such as aspirating secretions from the trachea and pharynx, deflating airways cuffs, and provide emergency airway equipment. Remove monitoring equipment after surgery.
• Assist with the transfer of post operative patients to the Post Anesthetic Care Unit (PACU) under the direction of the anesthesiologist, surgeon and nurse.
• Assist with the transfer of ventilation and/or anesthetized patient to the intensive care or high dependency unit under the direction of the anesthesiologist, surgeon and nurse.

Requirements:

• Diploma/ Equivalent Required or Completion of Anesthesia Assistant Course
• In service Course on Basic Nursing skills and Anesthesia
• Certificate in Advanced Cardiac Life Support (ACLS)
• Minimum 3 years’ experience in the Theatre is preferred

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Job Purpose/Summary 

Reporting to the Team Leader & the Specialist, the Facilities and Operations Administrative Assistant will provide crucial administrative, clerical, and logistical support to the Facilities and Operations department.

Key Roles and Responsibilities 

• Serve as the first point of contact for the department, handling phone calls, directing visitors, and managing all internal and external correspondence.
• Maintain and organize comprehensive electronic and physical filing systems for critical documents such as contracts, service agreements, blueprints, maintenance records, and asset inventory
• Manage the departmental calendar, schedule and coordinate meetings, prepare meeting materials, and draft minutes for review.
• Manage the office's main phone line, emails, and incoming/outgoing mail
• Draft, proofread, and distribute official communications, memos, and reports for the Facilities and Operations department.
• Create and update databases (e.g., vendor lists, asset registers)
• Compile routine operational reports for management.
• Administer the campus work order system, logging incoming service requests, prioritizing urgent tasks, and coordinating with maintenance staff or external contractors for timely resolution.
• Liaise with and coordinate various service providers and vendors (e.g., cleaning, catering, security, landscaping).
• Assist with maintaining accurate inventory records of facilities assets, furniture, and equipment, including tagging new items, tracking movement, and arranging for disposal of obsolete items in line with university guidelines.
• Provide administrative support for facilities-related projects and campus events, which can involve gathering data, preparing documentation, coordinating logistics, and ensuring proper room setups and necessary technical support.
• Monitor and maintain adequate inventory levels of all office supplies, stationery, and kitchen consumables.
• Assist in preparing simple expense reports and petty cash reconciliation.
• Attend and take accurate meeting minutes (if required by the supervisor).

Relevant Experience and Qualifications 

• At least a diploma in Office Administration or a related field.
• Minimum of 3 years’ experience in a similar position
• Travel function related experience
• At least 1 year of working experience in a similar role 
• Proficient in MS Office applications
• Excellent customer service skills
• Excellent interpersonal/communication skills
• Excellent telephone handling skills
• Excellent organizational skills
• Demonstrated ability to work in a team as well as independently

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Job Purpose/Summary

To ensure that simulation-based learning can take place by setting up spaces and maintaining physical equipment (simulators, AV, etc.) and to work with administrative and educational personnel to promote innovative technical solutions for the LMIC context.

Key Roles and Responsibilities 

• Maintain equipment.
• Repair equipment as able.
• Maintain an inventory of equipment.
• Set up and take down clinical spaces.
• Design, prototype and build new simulators.
• Assist visitors, students, faculty, and staff in a professional and courteous manner.
• Create psychological safety for learners.
• Manage phone calls, emails, and correspondence promptly and efficiently.
• Deal with queries from the public and customers in line with the AKU’s communication guidelines.
• Maintain a filing system of records, equipment and activities, and retrieve information as and when required.
• Provide periodic reports as and when required.
• Collaborate with the administrative and educational team to ensure spaces are set up.
• Collaborate with educators to prepare materials and resources for simulation sessions.
• Participate in simulation scenarios and assist in coordination of educational programs and workshops.
• Complete any other duties assigned by supervisor.

Relevant Experience and Qualifications 

• Diploma or Higher Diploma in Computer Science or Engineering.
• A bachelor’s degree in Computer Science, Biomedical Engineering, Electrical Engineering or relevant field would be an added advantage.
• KCSE with a minimum grade B or equivalent.
• Experience in a similar position at an educational or healthcare facility would be an advantage.
• Experience in 3D printing, electronics, AV technology, coding.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Experience in the healthcare industry.
• Excellent written and verbal communication skills.
• Excellent time management and prioritization skills.
• Able to deal with conflict and de-escalate situations.
• Attention to detail, focused on providing a high-quality experience to visitors and learners.
• Able to speak up if unsure or unhappy and ask for help if required.
• A team player who supports other team members.
• Invested in continuous improvement of self, others and the Centre.
• Able to reflect and show change in behaviour based on reflection and feedback.
• Excellent self-presentation.
• Ability to multitask.