Technical Assistant, CIME-EA at Aga Khan University Hospital

Job Purpose/Summary

To ensure that simulation-based learning can take place by setting up spaces and maintaining physical equipment (simulators, AV, etc.) and to work with administrative and educational personnel to promote innovative technical solutions for the LMIC context.

Key Roles and Responsibilities 

• Maintain equipment.
• Repair equipment as able.
• Maintain an inventory of equipment.
• Set up and take down clinical spaces.
• Design, prototype and build new simulators.
• Assist visitors, students, faculty, and staff in a professional and courteous manner.
• Create psychological safety for learners.
• Manage phone calls, emails, and correspondence promptly and efficiently.
• Deal with queries from the public and customers in line with the AKU’s communication guidelines.
• Maintain a filing system of records, equipment and activities, and retrieve information as and when required.
• Provide periodic reports as and when required.
• Collaborate with the administrative and educational team to ensure spaces are set up.
• Collaborate with educators to prepare materials and resources for simulation sessions.
• Participate in simulation scenarios and assist in coordination of educational programs and workshops.
• Complete any other duties assigned by supervisor.

Relevant Experience and Qualifications 

• Diploma or Higher Diploma in Computer Science or Engineering.
• A bachelor’s degree in Computer Science, Biomedical Engineering, Electrical Engineering or relevant field would be an added advantage.
• KCSE with a minimum grade B or equivalent.
• Experience in a similar position at an educational or healthcare facility would be an advantage.
• Experience in 3D printing, electronics, AV technology, coding.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Experience in the healthcare industry.
• Excellent written and verbal communication skills.
• Excellent time management and prioritization skills.
• Able to deal with conflict and de-escalate situations.
• Attention to detail, focused on providing a high-quality experience to visitors and learners.
• Able to speak up if unsure or unhappy and ask for help if required.
• A team player who supports other team members.
• Invested in continuous improvement of self, others and the Centre.
• Able to reflect and show change in behaviour based on reflection and feedback.
• Excellent self-presentation.
• Ability to multitask.