Latest Recruitment at Janta Kenya

Key Responsibilities

• Perform regular Data backups for the server and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Install, configure, and maintain hardware and software systems, including servers, operating systems, and applications.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Perform regular system updates, patches, and upgrades.
• Implement and maintain security measures to protect systems and data.
• Conduct regular security audits and respond to security incidents.
• Provide technical support to end-users, resolving hardware, software, and network issues promptly.
• Assist in the setup and configuration of user accounts, permissions, and access rights.
• Implement and manage data backup and recovery procedures to ensure the integrity and availability of critical data.
• Test and validate backup systems regularly.
• Configure and maintain network devices, such as routers, switches, and firewalls.
• Monitor network performance and troubleshoot connectivity issues.
• Collaborate with vendors to procure hardware, software, and IT equipment.
• Evaluate and recommend technology solutions based on Company needs.
• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides.
• Keep an inventory of hardware and software assets.
• Work closely with other IT team members to ensure seamless integration of systems.
• Communicate effectively with end-users to provide technical assistance and gather requirements.
• Conduct training sessions for end-users on new systems, software, or processes.
• Implement monitoring tools to track system performance and generate reports.
• Provide regular reports on system health, incidents, and resolutions.

Skill & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proficiency in operating systems (e.g., Windows, Linux) and server administration.
• Familiarity with network protocols and technologies.
• Strong troubleshooting and problem-solving skills.
• Knowledge of security best practices and protocols.
• Relevant certifications (e.g., Microsoft Certified Systems Administrator, CompTIA Server+) are a plus.
• Minimum 3 years’ experience in Network administration or system administration, report writing skills experience
• Experience with scripting and automation tools

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Key Responsibilities

• Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.
• Track the execution of the Sales Impact Plans – daily tracking of customer performance in line with scheduled loading, aligning team on gaps to close, guiding on conversion of missed lines.
• Guide team on accurate order processing, ensuring no wrong order returns & Conversion follow through with timely updates to customers.
• Align team on customer data management – guide on distributor engagement for optimal stocking/ product availability in line with Stock position review and maintenance of Min-Max.
• Review Export orders daily & weekly requirements.
• Align team on actively listing of new products/ brand extensions variants & updating weekly on the listing status- aim to achieve 100% listing within 6months.
• Monitor and ensure that Trading Terms are always adhered to by all customers & aligning the sales team daily on Debt collection to be top of mind. Failure to do this then you will not be able to process any orders as accounts will be blocked.
• Effective communication to CSEs, Customers and field team within 8 hrs of any new Corporate Statements, price update and offers, product recall & NPD developments via bulk SMS, calls and email.
• Work closely with team on Sales Forecast, production planning & production efficiency to improve PVC with clear objective for sustainable and consistent availability.
• Take the lead on Customer Relationship Management to create and build trust for mutual business growth.
• Weekly ROI reviews and one-on-one sessions and conduct Performance Appraisals while identifying the areas of improvement that require coaching/ training, review requirement & execute development plans to bridge the gaps identified while ensuring team maintains discipline.
• Work closely with team to Identify system update requirements, automation gaps and align with ICT on new technology deployment that will improve our customer service.

Skill & Experience

• Degree or diploma in business related course
• At-least 5 years of experience in customer service
• Must have experience from Manufacturing or Logistics Industries.