Latest Recruitment at Old Mutual Kenya

Job Description

• This role is responsible for development and execution of overall strategy for digital marketing and communications across the organization in East Africa, to drive brand and business value in conjunction with the respective Business Units and partners as required. The role holder is responsible for developing the digital communication platforms as well as Group standards, procedures, and guidelines. The role holder will also be responsible for developing the online brand voice for Old Mutual’s social media and online presence.

KEY TASKS AND RESPONSIBILITIES

• Define and execute Digital Marketing strategy in conjunction with business to drive sales and customer numbers target as well as digital measures such as leads, followers, fans and engagement on all channels.
• Drive the digital paid media strategy by negotiating digital media buys and finding innovative solutions to drive awareness and uniqueness that links with the conventional media campaigns.
• Developing digital communications in close conjunction with the relevant business and brand teams.
• Manage and develop all media and advertising needs for digital campaigns –internal and external.
• Analysing data and metrics to track the performance of digital marketing campaigns and using insights to improve future campaigns. Working with the digital team to implement changes and improve performance.
• Manage the digital agency relationships undertake Agency reviews and evaluate quality of service delivery.
• Supporting digital infrastructure design and development, from a marketing and communications perspective.
• Grow the corporate brand, OM Foundation and specific product brands to gain market leadership in digital measures.
• Manage digital campaigns ROI / Return on Ad Spend
• Develop the digital marketing and communication policies and procedures

SKILLS AND COMPETENCIES

• Possess excellent verbal and written communication skills.
• Strong interpersonal skills, and the personal qualities of a self-starter, organized, results oriented and a team player.
• Proficiency on Apple Mac, MS Office Suite, and latest Adobe Creative suite software with strong IT skills.
• Ability to constantly update personal design competencies to keep abreast with changing technology.
• Exceptional creative flair and design.

KNOWLEDGE & EXPERIENCE 

• At least 8 years’ experience in a relevant marketing role in a dynamic work environment. If less experience, must demonstrate the ability to upskill quickly.

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Job Description

• The purpose of the role is to work closely with business analysts and stakeholders to identify processes that can be automated and optimize them for efficiency and effectiveness, deliver services and solutions for the business using the suite of Microsoft PowerApps, Power Automate, Dynamics Flow, Microsoft Teams, UIPath, custom development, and data integrations on the platforms.

Basic Functions

• Design, develop, test and implement RPA solutions using tools such as UiPath, Blue Prism, or Automation Anywhere
• Collaborate with business analysts and stakeholders to identify automation opportunities and recommend RPA solutions to improve process efficiency and productivity.
• Developing PowerApps model and canvas driven apps
• Utilize problem-solving skills to understand client pain points and troubleshoot as challenges arise.
• Installation and configuration of data gateways.
• Understanding of how to implement solutions with multiple data sources.
• Design end-to-end solutions that improve collaboration, productivity, and knowledge sharing.
• Responsible for estimating work content and achieving planned timelines.
• Strong interpersonal and communication skills.
• Multi-task effectively between projects.
• Proficient working in Agile project methodologies
• Address and remediate security vulnerability findings in PowerApps.
• Integrate Power BI Reports and dashboards into PowerApps
• Support cross-functional project teams consisting of app development, IT operations, and information security.

Knowledge, Skills and/or Abilities Required:

• Experience with RPA tools such as UiPath, Power Automate, Blue Prism, or Automation Anywhere
• Familiarity with databases, APIs, and web services
• Excellent analytical and problem-solving skills
• Extensive experience in the Microsoft Power Platform MS PowerApps, Flow, and Power BI
• Strong .Net development experience with familiarity with C#, ASP.Net MVC, Entity Framework, JavaScript, HTML, and CSS
• Presentation skills with a high degree of comfort with both large and small audiences.
• Strong business-to-technology translation skills are essential for identifying ways to apply solutions to help clients increase business value and performance.
• Exceptional verbal and written communication.
• Strong project management skills with strong attention to detail.
• Ability to create business processes and custom connectors with Microsoft Flow.
• A clear understanding of PowerApps formulas and development methods.
• Proficient creating PowerShell scripts.

Education:

• Bachelor’s degree in computer science, Engineering, or equivalent hands-on experience.

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Job Description

• The Customer Service Professional handles complex administration across the value chain to ensure resolution as well as providing advice on Investment information, Investment Performance and scheme administration and is individually accountable for achieving results through own efforts.
• Timely report of NPS collection and other customer related reports
• Provides information to customers via Old Mutual approved resources.
• Handle, resolve and document customer complaints.
• Completes accurate and timely documentation of all services provided to callers.
• I-invest Account activation & Pin Resets
• Support the branches and front office team with customer information and onboarding.
• Carrying out customer surveys, social media, and email management.
• Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines.
• Research required information using available resources.
• Escalate / liaise with other teams on any issues which require further consultation.  
• Provide customers with product and service information in line with OM confidentiality guidelines.  
• Performs all other tasks as assigned by the line Manager.

 Qualifications, Experience and Competencies

• Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyse data and develop recommendations.
• Strong verbal and written communication skills
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Excellent interpersonal and communication skills that help with serving clients.
• Ability to learn new tasks/duties quickly (learning curve)
• A good team player
• Timely and organized.
• Continuous involvement in projects geared towards improving the customer experience.
• Proactive participation and support of operation’s initiatives

Skills and competencies 

• Business related degree
• Customer service experience from a Multinational an added advantage
• Knowledge in customer service principles and practices
• Professional experience in an office setting using the telephone and computer as primary instruments to perform duties
• Ability to stay calm when customers are stressed or upset