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The name HCS Africa is derived from carefully selected words: 'Human’, referring to our people-oriented approach, 'Capital’, referring to our commitment of increase in profit, and 'Synergies’, referring to the collaborative nature of our organization. Therefore our service provisions and methodologies are wholly centered on adding value to ...
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Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job purpose
To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
Key Responsibilities
- SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
- Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
- Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
- AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
- Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
- Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets
Qualifications- Academic and Professional
- Diploma or Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales and distribution role in an FMCG or Telcos
Competencies
- Customer focus
- Influencing and negotiation skills
- Networking and building partnerships
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Key Duties & Responsibilities
Relationship Management & Customer Service·
- Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
- Identify financial and non-financial requirements of clients by conducting financial needs analysis
- Ensure clients are aware of all the Privileges & Solutions offered either under SME/Institutional/Public sector Banking
- Ensure clients are aware of all financial services offered by the bank
- Use systems effectively for customer contact management, sales and service activity
- Ensure delivery of service promise and practice brand values
- Minimize client attrition
- Ensure set Complaint Management processes are followed and TATs are met
Business Development
- Source New Business from Platinum clients through referrals, marketing activities and personal contacts
- Develop the assigned banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.
- Enhance Banking sales/ revenues and promote cross selling of bank products to all existing clients.
- Achieve Revenue goals, Sales and Portfolio growth targets across arrange of products and services
- Achieve Product Holding per customer growth targets.
- Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
- Participate in Public, SME or Institutional Bank customer calls for marketing initiatives.
- Offer guidance to direct report/reportees through mentorship.
- Develop training programs for direct reports and conduct branch product trainings
- Complete training programs allocated in line with your Role.
Controls
- Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
- Strong responsibility for ethical selling to customers with complete disclosure about products and services
- Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed
- Ensure required approvals are obtained before authorizing payments
- Monitor overdrawn accounts/overdue loans or card payments and follow up for clients to regularize
- Ensure accounts are not overdrawn without authorization
- Adhere to set processes and procedures
Qualifications & Experience Requirements·
- Bachelor’s degree in business related field.
- 2 years’ minimum experience in Sales, Business development or Relationship Management in a financial services environment.
- Professional Qualification(CIM)will be an added advantage
- Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.
- Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
- Strong interpersonal skills and cultural sensitivity
- Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with, lead and build motivated teams
- Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win.
- Relationship Managers with experience in Institution, SME or Public sector banking are encouraged to apply.
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Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
- To market and sell Company products and services to all customers in a professional manner.
- The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions & Devices
- Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices.
Qualifications- Academic and Professional
- Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales
Technical competencies
- Marketing skills
- Product Knowledge
- Upselling and Cross selling
- Solution Oriented
- Customer relationship management.
Core competencies
- Customer focus
- Networking and building partnerships
- Influencing and negotiating
- Analytical thinking
- Leadership competencies
- Strategic orientation
- Business Acumen
- Results orientation
- Developing self/others
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Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
To sell and manage the distribution of communication products and services (Airtime, SIM Cards, Mobile Financial Services & Devices) to resellers and distributors within the assigned territory. The role needs to identify and facilitate optimisation of opportunities to drive sales as maximally and as efficiently as possible within the assigned territory.
Key Responsibilities
- Achieve the Sales (Revenue) targets of the Territory – both Mobile & MFS
- Achieve Customer Base targets via acquisition drives
- Drive Channel Specific Agenda in line with Company targets – ASOs, SSOs, Agencies.
- Achieve Site Profitability targets within the Territory via Site-based activities & programs.
- Oversee & drive the people capability agenda across all levels – TDRs, DSAs, Commandoes.
- Ensure customer expectations regarding standard of services & product knowledge are met, both in Stores & in Partners stores
- Monitor the activities of competition and to prepare counter action plans.
- Prepare and submit reports as required.
Deliverable for this role
- Partner management – ensuring channel partners are engaged and effectively driving brands on the ground.
- Sales targets - Delivering assigned sales targets on revenues, airtime, gross additions, data and devices.
- Field agents &Partner team management (DSAs, Commandoes) – managing teams output as per business objectives.
- Visibility - ensuring partners outlets, trade and general market visibility
- Availability - ensuring availability of products & services within the markets/areas.
- Reports - sharing reports as required.
Qualifications- Academic and Professional
- Bachelor’s Degree in Business, Marketing or related field
Experience
- 2 - 3 years’ experience in sales and distribution role in Telco/FMCG
Competencies
- Customer focus
- Influencing and negotiation skills
- Networking and building partnerships
- Analytical thinking
- Sales management
- Route to market management
- Planning and organisation
- Reporting
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Reports to: Regional Business Advisor
Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
To sell, manage, and develop as well as help in penetration of Telkom product and services to SME customers within the appointed area. The role ensures identification, facilitation and execution of sales opportunities within current and new SME clients in order to maximise sales and growth of revenue for Telkom within the appointed area.
Key roles include but not limited to:
- Consistent achievement and exceeding of sales targets and growth plans for the region
- Relationship management for all clients in the assigned Area.
- Direct selling of our products to our clients.
Key Responsibilities
- Achieve the sales targets as set by management
- Execute sales growth action plans in the market
- Contribute positively to cost savings target of the business
- Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
- Determine required solution for the customer with a focus on cross- and up selling of products and services
- Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
- Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.
- Address and resolve escalated issues from customers
- Forecast and maintain sales plans with customers for the assigned area
- Ensure accuracy of the first bill as signed and full adherence of the signed contract.
- Continuously ensure alignment with marketing, branding and communications procedures
- Compile and execute action plans to grow the customer and partner footprint for the assigned area
- Forecast and monitor sales for the relevant market segments for appointed area
- Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area
- Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
- Support sales administration team with required information for sales order management
- Support the finance team in money collection and issue resolution
- Ensure adheres to policies and procedures to support governance and controls
- Take responsibility for self-development through self-study, identification of learning opportunities
- Embark on a continuous learning drive to stay abreast with best practise in Telecoms and related industries
- Ensure a thorough understanding of the Company products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers
Qualifications- Academic and Professional
- Bachelor’s degree with sales background or other sales related qualifications.
- CIM Membership is an added advantage
Experience
- 1 - 3 years in Sales and Marketing, IT Sales management, Business administration and Management or Relationship Management
Competencies
- Sales Management
- Presentation Skills
- Sales Negotiation
- Product Knowledge
Method of Application
Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.
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