Vacancies at Absa Bank Limited

Job Summary

• To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service

Job Description

Accountability: SALES TO RETAIL CUSOTMERS TIME SPLIT 60%

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE TIME SPLIT 15 %

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %

• “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.
• Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

The Senior Legal Officer will serve as a legal adviser to First Assurance and will report to the Legal Manager. Responsible for offering legal counsel, liaising with external advocates and insured persons, negotiations to ensure settlement of third-party claims, and recovery on behalf of the company.

Job Description

Litigation Management

• Receiving summons and determining whether liability attaches on the part of the Company.
• Appointment of service providers to handle company matters as per policy and maintenance of a register for such appointments.
• Reviewing legal claims lodged against our insured’s and engaging third parties in out-of-court negotiations in line with past precedents and set parameters. Always ensuring that adequate reserves are maintained.
• Instructions to external lawyers on how the cases are to be handled.
• Reviewing correspondence and opinions from external lawyers and advising management.
• Engage in pre-trial briefings & in conjunction with external lawyers prepare witnesses for court attendance.
• Responding to advocates correspondence and ensuring up to date information is in each file.
• Reviewing judgments and recommending settlement or appeals. Making sure that adequate reserves are maintained.
• Receiving summons to enter appearance and plaint from our insured’s and distributing the same to our panel of external advocates.
• Negotiating matters out of court and keeping registers of such matters.
• Periodically review legal files to ensure accurate reserves are maintained and to ensure the files are up to date.
• Handling the Company’s recoveries from third parties and other insurance companies by instituting suits or out of Court negotiations and follow up thereof.
• Ensuring payments are raised in good time, authorized, and forwarded to Finance Department. Follow up on judgment payments to avoid executions.
• Pursue Third Party recoveries for the Company.
• Distributing the work coming into the claims legal department ensuring that all mails are actioned.
• Approving all discharge vouchers and judgments as per the approval limits
• Reviewing the external advocates fees to ensure that the fee notes are raised as per remuneration order.
• Providing legal advice, opinion and assistance on all legal claims matters to the management.
• Attending court hearing on behalf of the organization as and when required.
• Ensure Status Reports from service providers are received as per the guidelines.
• Prepare monthly reports and any other report that may be requested

Operations

• Ensure maintenance of documentation and legal databases.
• Ensure biannual review of all outstanding liability claims.

Education and Experience Required

• Bachelor of Laws degree (LLB) from a recognized institution.
• Must be an Advocate of the High Court of Kenya with a valid and current practicing certificate.
• A registered member of the Law Society of Kenya in good standing.
• At least 4 years’ experience legal practice in Insurance/financial institution with experience in Commercial Law, Litigation and Conveyance ·

Education

• Higher Diplomas: Law, Military Science and Security (Required)

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Job Summary

The Data Management Specialist works as part of the central data management team and partners with business units to execute metadata management and data quality initiatives. This role combines expertise in metadata, data quality and governance with strong business engagement skills to enable consistent practices across the enterprise, support compliance, and drive adoption of data management tools.

Job Description

Metadata Management

• Capture, maintain and govern metadata for critical data elements across the enterprise.
• Support the creation and maintenance of business glossaries, data dictionaries, and data lineage documentation.
• Ensure metadata is consistent, accurate and accessible to data users and stakeholders.

 Data Quality

• Define, monitor, and enforce data quality rules and standards.
• Collaborate with data stewards and business users to resolve data quality issues.
• Implement processes and tools for continuous data quality measurement and improvement.

Data Governance Support

• Act as a key contributor to the data governance framework, policies and procedures.
• Facilitate workshops and engagements with business and technical teams to define ownership, accountability and stewardship for data.
• Support compliance with internal standards and external regulations (e.g., BCBS 239, POPIA, GDPR).

Business Analysis & Stakeholder Engagement

• Gather and translate business requirements into metadata and data quality specifications.
• Act as the bridge between business units, data management teams and IT to ensure alignment of data initiatives.
• Provide insights and recommendations to improve data management practices and data-driven decision-making.

Central Team & Business Support

• Serve as a liaison between the central data management team and business units to ensure consistent execution of metadata and data quality practices.
• Provide hands-on support and guidance to business teams in implementing metadata standards and resolving data quality issues.

Tool Adoption & Enablement

• Promote and drive adoption of enterprise data management tools (e.g. Ataccama) across business and technical teams.
• Deliver training, communication and enablement activities to increase awareness and effective use of data management platforms.

Tools & Technology

• Work with metadata management tools (e.g., Collibra, Informatica EDC, Ataccama) and data quality platforms.
• Leverage analytics and reporting tools to monitor data quality and metadata adoption.

 Education and Experience Required

• Minimum 3 - 5 years’ experience in enterprise data management, governance or related fields.
• BSc in Information Technology, Risk Management, or equivalent diploma advantageous.
• Proven experience in implementing metadata capabilities (business glossaries, metadata repositories, data lineage solutions).
• Experience with data quality tools and frameworks.
• Exposure to data visualisation tools (e.g., Power BI, QlikView) advantageous.
• Familiarity with regulatory requirements related to data (e.g., BCBS 239, GDPR).

Key Skills & Competencies

• Strong understanding of metadata management, data quality and data governance frameworks.
• Ability to analyse, document, and communicate complex data concepts to technical and non-technical stakeholders.
• Experience with data management tools (specifically Metadata and DQ).
• Strong problem-solving, organizational and collaboration skills.
• Knowledge of business processes and data flows to contextualise metadata and quality requirements.
• Excellent communication and stakeholder engagement skills.
• Familiarity with data architecture and modeling principles advantageous.

Education

Bachelor's Degree: Information Technology

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Job Summary

• We’re looking for a QRM Engineer who can blend hands-on technical depth with smart problem-solving to keep our QRM platform stable, scalable, and future-ready. This role sits at the intersection of Risk, Finance, and Technology—you’ll support, enhance, and automate QRM functionality while guiding how the platform evolves across cloud, DevOps, and infrastructure domains.
• If you enjoy diving deep into systems, tightening processes, and making complex environments behave, you’ll fit right in.

Job Description

• Maintain, support, and enhance the QRM platform, ensuring uptime, accuracy, and efficient performance. 
• Implement configuration changes, scenario updates, and model adjustments within QRM. 
• Build and maintain automation, deployments, and infrastructure to support QRM environments. 
• Partner with Risk, Treasury, Finance, and Engineering teams to deliver high-quality solutions. 
• Drive modernization initiatives—cloud migration, containerization, infrastructure-as-code, and improved deployment practices. 
• Participate in troubleshooting, root-cause analysis, stability improvements, and performance tuning. 
• Ensure security, access controls, and compliance standards are consistently met across all environments. 
• Contribute to documentation, standards, and best practices. 

​​​​​​​Core Technical Skills (Non-Negotiables) 

Cloud (AWS) 

• EC2 
• Lambda 
• IAM 
• DynamoDB 
• ECS 
• SNS 
• EventBridge 

DevOps / Infrastructure 

• CI/CD pipelines (ADO preferred) 
• Docker containerization 
• Terraform (Infrastructure as Code) 
• Basic networking (firewall rules, NACLs) 
• SMB share management 
• Windows Server 2019 / 2022 / 2025 
• Microsoft SQL Server 2019 / 2022 / 2025 

Scripting & Automation 

• Python 
• PowerShell 

​​​​​​​QRM Responsibilities & Knowledge 

• Daily monitoring, job schedules, and workflow management in QRM. 
• Metadata maintenance, data feed troubleshooting, and import/export processes. 
• Understanding of ALM, Liquidity, IRRBB, FTP, and Balance Sheet modelling within QRM (advantageous). 
• Supporting regulatory and internal risk reporting cycles. 
• Experience with QRM upgrades, patches, and vendor interactions (preferred). 

​​​​​​​Qualifications & Experience 

• Degree in Computer Science, Information Systems, Engineering, or related field. 
• 3–7 years’ experience in engineering, DevOps, or cloud roles—preferably supporting complex financial systems. 
• Prior exposure to QRM, Treasury, or Risk systems is a strong bonus. 
• Proven ability to work across technical and business teams. 

​​​​​​​​​​​​​​Soft Skills 

• Strong analytical thinker with excellent troubleshooting instincts. 
• Comfortable owning problems end-to-end. 
• Collaborative, articulate, and confident engaging with senior stakeholders. 
• Continuous improvement mindset—always looking to automate, optimise, and strengthen system stability. 

Education

Bachelor's Degree: Information Technology