Vacant Roles at Peach Cars KE

Job Summary

• As the Learning & Development Manager, you will be responsible for designing, implementing, and scaling Peach Cars’ internal learning ecosystem to build capability, performance, and leadership depth across the organisation.
• This role plays a critical part in embedding a continuous learning culture, developing role-based learning journeys for individual contributors, people managers, and senior leaders, and ensuring that training investments are data-driven, measurable, and directly linked to business outcomes. Working closely with the Head of People & Culture and cross-functional leaders, you will help future-proof Peach Cars’ talent as the business scales.

Key Responsibilities

Specifically, the Learning & Development Manager at Peach can expect to lead/own the following elements:
Learning Strategy & Peach Academy

• Co-develop and execute a company-wide learning and development strategy aligned to Peach Cars’ growth priorities, values, and operating model.
• Own and continuously evolve Peach Academy as the organisation’s internal capability-building platform.
• Translate business priorities into structured learning roadmaps and annual training plans.

Learning Journeys & Capability Frameworks

• Design and maintain clear, role-based learning journeys for: Individual Contributors, People Managers and Senior Leadership.
• Ensure learning pathways support performance expectations, progression readiness, and leadership development.

Content Development & Curriculum Design

• Develop, curate, and maintain learning content across key capability areas including: Customer service & CX excellence, Product and vehicle knowledge, Functional skills (Sales, CX, Support functions) and People management and leadership skills. 
• Partner with internal subject-matter experts to convert institutional knowledge into scalable learning assets.

Training Delivery & Coordination

• Plan, coordinate, and deliver internal training programmes across branches and teams.
• Facilitate selected training sessions and enable managers or internal trainers to deliver others effectively.
• Manage training calendars, participation, and post-training reinforcement activities.

HRMIS & Learning Systems Enablement

• Own the configuration and ongoing optimisation of the HRMIS learning module, ensuring it supports: learning journeys and course assignment; completion tracking and assessments and certifications, dashboards, and reporting
• Establish systems for identifying training needs using performance, quality, and business data.

Learning Impact, Measurement & ROI

• Define success metrics for all learning initiatives, including adoption, effectiveness, and behavioural impact.
• Track training outcomes and demonstrate ROI, linking learning to performance, quality, and customer experience improvements.
• Use insights to continuously improve content, delivery, and prioritisation.

Manager Enablement & Learning Culture

• Equip people managers to act as primary developers of talent within their teams.
• Embed learning into performance management, development conversations, and career planning.
• Champion a culture of ownership, feedback, and continuous improvement.

People & Culture Projects

• Contribute to broader People & Culture initiatives including onboarding, performance management, succession planning, and engagement programmes.
• Act as a thought partner and execution lead on capability-related organisational initiatives.

Skills, Knowledge and Expertise

Must-Have Qualifications

• Education: Relevant bachelor’s degree (Human Resources, Education, Organisational Development, Business, or equivalent experience).
• Experience: 5+ years’ experience in Learning & Development, Talent Development, or Organisational Development roles.
• Technical Skills: Hands-on experience with HRMIS/LMS platforms, learning analytics, and instructional design.
• Domain Knowledge: Proven experience designing and delivering structured learning programmes at scale.
• Other Requirements: Strong facilitation, stakeholder management, and programme execution skills.

Nice-to-Have Qualifications

• Experience in fast-growing, multi-site or startup environments.
• Coaching or facilitation certification.
• Exposure to customer-centric or operations-heavy businesses.

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Key Responsibilities

Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the following elements:

• Seller Relationship Management: Build and maintain strong relationships with sellers through personalized communication, understanding their needs, and ensuring a smooth and positive selling experience.
• Sales Process Management: Manage the end-to-end seller journey from initial contact to closing, ensuring all processes are executed in line with company standards and policies.
• Seller Guidance & Support: Act as the primary point of contact for sellers, providing step-by-step guidance and addressing inquiries throughout the selling process.
• Vehicle Listing & Pricing Support: Assist sellers in listing their vehicles effectively, including providing pricing guidance based on market trends to drive successful sales outcomes.
• Negotiation & Closing Support: Coordinate negotiations and support the closing process to ensure accurate representation and successful transactions.
• Customer Experience Excellence: Clearly communicate the selling process, educate sellers on platform features, and proactively resolve concerns or disputes to maintain high satisfaction.
• Cross-functional Collaboration: Work closely with internal teams to resolve operational or technical issues impacting sellers and ensure seamless service delivery.
• Reporting & Performance Tracking: Track and report on key performance metrics related to seller activity and sales performance to identify improvement opportunities.

Must-Have Qualifications
Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• At least 3 years of experience in sales, customer experience, or a related field
• Experience using CRM systems and sales tools to manage leads and customer interactions
• Strong customer relationship management skills, including handling inquiries and complaints
• Proven ability to manage customer accounts or support customer success processes
• Excellent verbal and written communication skills
• Ability to present information clearly and persuasively to customers

Nice-to-Have Qualifications

• Experience in automotive sales or a related industry
• Background in retail sales or high-volume customer-facing roles
• Experience working in fast-paced, target-driven environments

Other Job Details
Competencies

• Ability to build trust and deliver a positive, customer-centric experience
• Clear, confident, and professional interaction with customers
• Ability to influence decisions and drive successful sales outcomes
• Strong follow-through and ownership of tasks and results

Attitudes & Behaviors

• Embrace and exemplify Peach Cars’ core values of Challenge, Respect, and Ownership
• Proactive and solution-oriented approach to customer needs
• Strong sense of ownership and accountability for outcomes
• Resilient and adaptable in a fast-paced environment
• Collaborative and team-oriented mindset

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Key Responsibilities

• Specifically, the Sales Associate-Buyer Facing at Peach can expect to undertake the following elements:2. Build and maintain strong relationships with customers throughout their journey, including resolving complaints and providing proactive communication.3. Collect and accurately input data into trackers and CRM systems on time to support sales activities and decisions.4. Work effectively with internal teams, including but not limited to Inspections, Fleet, and Customer Experience to promote sales growth and enhance Peach’s overall performance.5. Maintain a deep understanding of the automotive industry and competitive landscape to effectively advise customers and meet sales targets
• Understand and address customer needs, educate them on available products and services, and successfully negotiate and close car sales.
• Conduct thorough needs assessments with customers to understand their preferences and requirements;
• Present vehicles, highlighting features that align with customer needs;
• Negotiate pricing, financing options, and trade-ins where applicable;
• Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies;
• Reach out to potential customers through follow-up calls, emails, and WhatsApp to nurture relationships and follow up on inquiries;
• Address customer inquiries and concerns promptly and effectively while escalating where required;
• Schedule and conduct test drives while maintaining a positive experience for all customers;
• Maintain regular communication to update customers on deal cars, offers, and promotions;
• Input customer information and sales data into CRM systems accurately and on time;
• Update records to reflect customer interactions, inquiries, and sales progress;
• Monitor and report on sales metrics and data to track leads, follow-up schedules, and performance;
• Attend regular team meetings to discuss sales strategies and share best practices;
• Collaborate with the Finance team to provide accurate and complete information relating to customer payments and receivables;
• Work with the Inspections and Fleet teams to ensure timely and accurate inspection reports and car movements, respectively;
• Partner with Customer Success and Marketing teams to ensure timely follow-up and pipelining of all leads generated;
• Engage in continuous training and learning programs about the features, specifications, and benefits of vehicles in the Peach Cars pipeline;
• Build relationships with industry professionals, i.e., sales and buyer professionals;
• Attend automotive bazaars and other events to build networks and learn about the automotive industry;

Must-Have Qualifications
Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• At least 3 years of experience in car sales.
• Experience using CRM systems and sales tools to manage leads and customer interactions
• Strong customer relationship management skills, including handling inquiries and complaints
• Proven ability to apply sales techniques such as upselling, cross-selling, and lead conversion
• Strong negotiation skills with a track record of meeting or exceeding targets
• Excellent verbal and written communication skills
• Ability to work collaboratively with cross-functional teams.

Nice-to-Have Qualifications

• Background in retail, telesales, or high-volume customer-facing roles
• Exposure to multiple sales channels (online, in-person, outbound sales)

​​​​​​​Other Job Details

Competencies

• Ability to build trust and deliver a seamless customer experience
• Clear, confident, and persuasive communication
• Ability to close deals and manage pricing discussions effectively
• Strong drive to achieve targets and follow through on commitments

Attitudes & Behaviors

• Embrace and exemplify Peach Cars’ core values of Challenge, Respect, and Ownership
• Communicates processes, timelines, and expectations clearly to customers
• Takes ownership of customer interactions and follows through to resolution
• Handles objections and challenges with a calm, solutions-oriented approach
• Maintains professionalism in high-pressure or complex situations
• Demonstrates curiosity and a willingness to continuously learn
• Proactively follows up and identifies opportunities to drive sales