Careers at KCB Bank Kenya

Key Responsibilities

• Elicit, analyze, document and validate program justification and requirements as part of program planning
• Apply project management tools and data management techniques for program improvements 
• Identify program needs and priorities based on collected and analyzed data
• Ensure all program enhancements and outcomes are well documented 
• Monitor, measure and provide feedback on program performance as per respective program constraints and success metrics 
• Tailor and Plan program governance in conjunction with respective Program and Project Managers 
• In liaison with Project and Program Managers, facilitate continuous reviews through in readiness for presentation to available Governance committees.
• Ensure that program review recommendations and actions are communicated to the relevant resources for follow through
• Champion adoption and proficiency of program management practices within defined strategies and methods
• Place stakeholders in touch with data to help find solutions to program problems.
• Create, maintain and improve development and management of program artefacts. 

The Person

For the above position, the preferred candidate will meet the below criteria:

• Bachelor's degree from a recognized university.
• Project Management certifications preferred (APM, PRINCE2, PRINCE2 Agile, ITIL, PMI, etc.)
• At least five years relevant work experience in financial analysis, including experience in the following areas:
• Use of data analytic tools e.g.  Power or SAP BI, SQL, Oracle smart view, etc.
• Business budgeting and performance management
• Stakeholder management
• Finance project delivery or management
• 5 years’ working experience required.
• 3 years Qualitative and quantitative methods for evaluation of program operations to determine their efficiency and effectiveness.        
• 3 years of demonstrated ability to structure analysis, perform synthesis, and provide written reports and presentations that meet program objectives and timelines
• 5 years Illustrated continuous learning & exploration – deep knowledge about business and problem domain, new trends in the industry and different analysis techniques     
• 5 years solid communication and interpersonal skills to communicate effectively with all levels of staff, both orally and in writing    
• 5 years demonstrated strong initiative, self‐motivation, and ability to efficiently manage multiple simultaneous projects in diverse topics          
• 3 years project Management Skills including prioritization, ability to multitask, Stakeholder management, conflict resolution skills

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Key Responsibilities:

• Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
• Make accurate and timely postings of all customer teller & cash transactions.
• Assist in the achievement of Branch growth & profitability targets to enhance productivity.
• Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
• Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
• Ensure all teller operations are as per the cashiers guide, and any other Bank policies in force.
• Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
• Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance. 
• Ensure compliance with both internal requirements and external regulatory requirements within scope of operation.
• Ensure compliance with all other relevant internal policies and Procedures as required within the office.
• Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices. 
• Any other duties as may be assigned by Management from time to time.

Skills & Experience:

• University Degree from a recognized University. 
• Professional qualification in Banking, Sales / Marketing and Credit is as added advantage.
• 6 months experience in branch operations.
• Excellent customer service skills.
• Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
• Excellent interpersonal, team management and communication skills.
• Demonstrated integrity and ethical standards.
• Sound knowledge of banking services, systems, processes, products and solutions including lending and credit administration. 
• Strong communication, analytical, and problem-solving skills.