Vacancies at Accor

We seek a mixologiest to craft and serve high-quality classic and signature cocktails while delivering exceptional guest experiences at the bar. The role ensures the bar area remains clean, well-stocked, and compliant with health and safety standards. The mixologist will play a key role in beverage innovation, upselling, and contributing to the overall success of the food and beverage operation through creativity, product knowledge, and attentive service.

• Prepare and serve a wide range of classic, signature, and custom-crafted cocktails with precision and consistency.
• Engage guests with a welcoming, knowledgeable, and professional demeanor, providing personalized recommendations based on guest preferences.
• Maintain cleanliness, organization, and aesthetics of the bar area in line with hygiene and brand standards.
• Monitor and restock bar inventory proactively, ensuring par levels are maintained and stock variances are minimized.
• Ensure all beverages are prepared and served in compliance with health, hygiene, and safety regulations, including responsible alcohol service.
• Upsell premium spirits, wines, and cocktails to maximize revenue while maintaining guest satisfaction.
• Collaborate with the F&B team and Chef to develop seasonal menus, signature drinks, and promotional offerings.
• Accurately record guest orders, process transactions, and manage cash or POS systems as per company procedures.
• Participate in regular trainings and tastings to stay current with mixology trends, new ingredients, and presentation styles.
• Handle guest feedback or complaints promptly and professionally, escalating where necessary to maintain service standards.
• Support the overall F&B team during peak service periods and events, maintaining flexibility and teamwork.

Qualifications

• Diploma or Certificate in Food & Beverage Service, Hospitality, or a related field.
• At least 1–2 years of bar or mixology experience in a hotel or high-end lounge.
• Certification in Mixology or Bar Management is an added advantage.
• Excellent communication and interpersonal abilities, with the capacity to interact effectively with guests, staff, and other stakeholders.
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively.
• Creativity and attention to detail with the ability to work under pressure and as part of a team. 

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Job Description

We are seeking a professional and customer-focused Telephone Operator to join our team. As a Telephone Operator, you will be the first point of contact for our guests and play a crucial role in ensuring smooth communication within our organization. The ideal candidate will be detail-oriented, efficient, and organized, with excellent communication skills and the ability to multitask in a fast-paced environment.

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication according to company standards
• Accurately record and manage wake-up calls for guests
• Assist guests with international calls and directory inquiries
• Address guests by name whenever possible and maintain a high level of customer service
• Page staff members when requested
• Adhere to principles of guest privacy and confidentiality
• Handle guest requests promptly and report complaints to the supervisor
• Manage call billing and maintain accurate records
• Stay informed about local telephone listings and frequently dialed numbers
• Follow standard procedures for emergency situations such as fire, security threats, and other critical incidents
• Report any equipment defects or issues to the supervisor
• Maintain a clean and organized work environment
• Stay updated on the hotel's fire, life, and safety systems
• Comply with all health and safety policies and procedures

Qualifications

• Excellent written and verbal communication skills in English
• Strong customer service orientation with the ability to remain calm and courteous in all situations
• Proficiency in using telephone switchboard systems
• Familiarity with local and international dialing codes
• Basic computer skills for data entry and record-keeping
• Ability to multitask and prioritize calls effectively
• Excellent attention to detail and organizational skills
• Strong team player with the ability to work cohesively with co-workers
• Ability to exercise good judgment when dealing with difficult guests
• Understanding of and ability to work in a multi-cultural environment
• Knowledge of hotel operations and guest services
• Relevant qualifications in Hotel Management
• Minimum 1 year of relevant experience, preferably in a four or five-star hotel
• Flexibility to work various shifts, including evenings, weekends, and holidays