Openings at Virtual HR

Key Responsibilities

• Ensuring all restaurant policies, procedures, standards, and guidelines are understood and strictly adhered to.
• Conducting performance and operation reviews to identify problems, concerns, and opportunities for improvement.
• Managing staff by identifying and delegating responsibilities, providing directions to staff, and ensuring restaurant objectives are met and achieved.
• Conducting training of staff and monitoring compliance in areas such as safety, sanitation, and food hygiene.
• Monitoring food preparation methods, portion sizes, garnishing, and food presentation.
• Ensuring proper coordination of between the front and back offices to ensure proper service delivery.
• Assisting in the menu implementation and improvement of menu items from feedback gathered from guests.
• Identifying restaurant needs in kitchenware and equipment, placing orders, and liaising with vendors and suppliers.
• Maintaining detailed records of daily, weekly, and monthly costs of revenues.
• Liaising with external contractors on Jumia, Glovo, and Uber Eats for takeaway services.

Key Qualifications, Experience, Skills, and Competencies

• Degree or Diploma in Hotel Management or equivalent.
• Valid food handlers’ certificate.
• 3 years of working experience in a similar role.
• Excellent product knowledge i.e., food and beverage menu.
• Great customer service skills.
• Excellent communication, coordination, team management, and interpersonal skills.
• Good cash handling and reporting skills.
• Attention to detail.

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Key Responsibilities

• Ensuring all restaurant policies, procedures, standards, and guidelines are understood and strictly adhered to.
• Conducting performance and operation reviews to identify problems, concerns, and opportunities for improvement.
• Managing staff by identifying and delegating responsibilities, providing directions to staff, and ensuring restaurant objectives are met and achieved.
• Conducting training of staff and monitoring compliance in areas such as safety, sanitation, and food hygiene.
• Monitoring food preparation methods, portion sizes, garnishing, and food presentation.
• Ensuring proper coordination of between the front and back offices to ensure proper service delivery.
• Assisting in the menu implementation and improvement of menu items from feedback gathered from guests.
• Identifying restaurant needs in kitchenware and equipment, placing orders, and liaising with vendors and suppliers.
• Maintaining detailed records of daily, weekly, and monthly costs of revenues.
• Liaising with external contractors on Jumia, Glovo, and Uber Eats for takeaway services.

Key Qualifications, Experience, Skills, and Competencies

• Degree or Diploma in Hotel Management or equivalent.
• Valid food handlers’ certificate.
• 3 years of working experience in a similar role.
• Excellent product knowledge i.e., food and beverage menu.
• Great customer service skills.
• Excellent communication, coordination, team management, and interpersonal skills.
• Good cash handling and reporting skills.
• Attention to detail.