Ongoing Recruitment at Clovers Management & Training Consultants Ltd

Reports to; Account Manager or as assigned 

• The Senior Account Associate (SAA) ensures that client satisfaction is maintained by strategically planning and providing day-to-day implementation and management of client projects.
• The Senior Account Associate works closely with client contacts and agency team members to ensure that the client’s communications requirements are identified, and appropriate solutions are recommended, planned, budgeted, and implemented accordingly.
• The Senior Account Associate collaboratively works with other teams to provide for services in public relations, advertising, digital for client’s projects and assignments.
• This is a growth role and one must be self-driven, strategic thinker, energetic, creative, insightful person. This role also requires you to be enthusiastic & passionate about marketing, advertising, and communication industry. 

Skills + Competencies

• Over 5-7 years of full-time experience in public relations, account management or client service (at least 3 years of agency experience). 
• Must be experienced working across several projects simultaneously, able to multi-task work to meet client deadlines by setting priorities and utilizing good judgment.
• Must have strong skills in research and analysis as well as experience in developing communication strategies and execution plans, editorial content writing, digital strategies, and content plansHigh business acumen, adapative, confident and a strong team player with excellent communication- written and spoken, as well as strong negotiation skills.
• Proven ability to accurately develop and manage budgets and revenue targets.
• Must have a Bachelor’s degree in Public Relations & Communication or Marketing or similar from a recognized institution.CPR /CIM, Customer Service/ Marketing/ Project Management/ will be added advantage. 

Responsibilities/People

• Works collaboratively with the team to adhere to the quality processes and standards for the agency teams to ensure client’s deliverables are achieved within the various projects assigned.
• Maintains rapport with clients with the proactive foresight on client needs and potential opportunities, to proposing creative solutions that meet their needs.
• Contributes to the development of new business proposals and presentations.
• A team player and working collaboratively with the teams to execute client campaigns, ensuring creative output is of high quality and on strategy.
• Spearhead development of content for dissemination on mainstream and digital media channels
• Participates in research activities and prepares proposals/presentations in support of new business efforts.
• Builds strong relationships with internal, external stakeholders as well as clients within their portfolio.

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Role 

• The Account Associate Executive (AAE) is responsible for managing information flow between client and the agency internal team. In this role, the AAE will be responsible for developing briefs and discussing client projects with key teams in client service and creative team.
• The role will also entail review of all Integrated Marketing Communication Practice (Advertising, PR, Digital, Media, Experiential) of clients, their competition as well as monitoring their traditional and social media monitoring and engagement, coordinating social media content briefs, contributing to plans and strategies, and providing support to the team on various projects. The role is for a self-driven, strategic -thinker, energetic, creative, curious person.
• This role requires you to be an enthusiastic & passionate individual.

 SKILLS + COMPETENCIES 

• 2-5 years of full-time experience in Public Relations experience in an agency or any other busy organisation with growing expertise in client service and account management.
• Good written and verbal communication skillsExcellent organizational skills
• Ability to prioritize and multi-task in a dynamic, creative and fast-paced environment
• Ability to work well with others and independently as neededAbility to cope with pressure and work with tight deadlines.Positive attitude with a proactive approachUndergraduate degree in Public Relations & Communications, or Marketing

RESPONSIBILITIES 

• Initiates and maintain communication and collaboration with clients and internal teams
• Consult with client on creative briefs requirements and drafts briefs to the internal teams (Public Relations, Creative, Media, Digital)
• Develop monthly integrated plans and calendar for client’s engagement and reportsMonitoring brief output and progress and keeping in contact with clients and internal teams
• Develop weekly contact, status and competitor review reports.Is able to pitch for business content on both online and offline media.
• Interfaces with client team contacts and internal teamsIdentifies and proposes ways to advance team, client, and company goals
• Provides sound judgment and problem-solving skills as client issues ariseProactively seeks and sharing relevant information with colleagues and clientsProactively assists team members as needed