Ongoing Recruitment at Ital Global

About the Client:

• A market leader in the manufacture of Steel and Plastic construction materials with a far-reaching influence across the East and Central African region, having grown synonymously with the construction sector in the region both in scale and scope. The firm is well known for its sustainable business practices, best quality and biggest variety of its product range, and the protection of our environment. The firm seek to hire a highly experienced HR Manager to oversee the human resources operations at our client’s plant. The successful candidate will be responsible for ensuring compliance with local labor laws, managing HR functions, and fostering a positive and productive work environment. This is a senior role requiring a proactive leader with strong experience in HR, labor relations, and operational management.

Duties & Responsibilities:

 HR Operations & Compliance

• Ensure full compliance with Kenyan labor laws and regulations.
• Develop and implement HR policies and procedures.
• Prepare and manage employee contracts in line with legal requirements.
• Handle union matters, collective bargaining agreements (CBAs), and negotiations.
• Oversee payroll processing and ensure accurate compensation management.

 Recruitment & Talent Acquisition

• Lead the end-to-end recruitment process to hire qualified personnel.
• Develop strategies to attract and retain top talent.
• Collaborate with department heads for effective manpower planning.

 Employee Relations & Development

• Address employee grievances, disciplinary matters, and provide solutions.
• Manage training and development programs to enhance skills.
• Implement performance management systems to drive employee productivity.
• Promote a positive and supportive work culture.\\

 Workplace Safety & Administration

• Develop and enforce workplace safety protocols as per regulatory standards.
• Conduct safety audits to ensure compliance with occupational health and safety regulations.
• Work with administrative teams to ensure smooth facility operations.

 Vendor & Contract Management

• Oversee vendor contracts related to employee services and welfare needs.
• Ensure that all vendor agreements comply with company policies and regulations.

Immigration & Expatriate Formalities

• Manage work permits and visa processing for expatriates.
• Handle dependent passes and accommodation arrangements for expatriate staff.
• Liaise with immigration authorities to ensure compliance with legal requirements.

Qualifications & Requirements

• Minimum of a Bachelor’s Degree in HRM or a related field, with a Post Graduate qualification in Human Resource Management.
• Must be in good standing with the Institute of Human Resource Management (IHRM).
• At least 10 years of HR experience, with a minimum of 5 years in a similar role in a mid-sized or large factory (200+ employees).
• Strong knowledge of the Employment Act 2007 and other relevant labor laws.
• Demonstrated expertise in union negotiations and labor-related matters.
• Proficiency in HR management systems such as SAP, ERP, and other HR software.

Competencies & Skills

• Extensive knowledge of Kenyan labor laws and employment regulations.
• Expertise in union negotiations and dispute resolution.
• Proficient in HR software systems (SAP, ERP, etc.).
• Strong leadership, communication, and decision-making abilities.
• Capability to multitask and manage HR operations in a fast-paced industrial environment.
• High integrity, confidentiality, and professionalism in all HR matters.

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About the Client:

• Our client is a leading event planning and management company in Nairobi, known for transforming event ideas into seamless, successful experiences. They handle all aspects of event planning, allowing clients to focus on their core business operations.

Job Purpose:

• We are looking for a highly organized, proactive, and efficient Administrative Assistant to support the day-to-day office operations, ensuring smooth business processes and effective communication. This role involves front desk management, administrative support, liaising with various departments, and assisting with office setup and client service.

Qualifications and Requirements 

• A Bachelor’s degree or Diploma in Business Management or related field.
• Previous administrative experience, ideally 2-3 years in a similar role.
• Proficiency in MS Office, with a strong ability to create presentations and manage office software.
• Strong communication, organizational, and interpersonal skills.
• Knowledge of basic office procedures and familiarity with office equipment.
• A detail-oriented individual who is self-motivated, responsible, and able to handle multiple tasks efficiently.

Personal Traits, Qualities and Aptitudes.

• Excellent Organizational Skills.
• Responsible and Accountable.
• Ability to manage multiple tasks and projects simultaneously. 
• Great Presentation skills
• Excellent time management
• Exceptional communication and interpersonal skills 
• Excellent organizational skills and commitment to detail
• Ability to work independently and be self-motivated.
• Creative and good problem solving skills
• Negotiation Skills
• Great social skills
• High Integrity
• Team-player

Key Performance Indicators & Reports:

• Timely completion of administrative tasks.
• Effective communication and customer service.
• Accuracy in bookkeeping and managing office expenses.
• Efficient handling of office equipment and supplies.
• Support the Director with sales and tender submissions.

Key Responsibilities and Duties

•  Reception & Customer Service:
• Administrative Support:
• General Office Management:
• Sales Support & Tender Management:
• Compliance & Office Organization:
• Greet visitors, clients, and suppliers, providing a professional and welcoming atmosphere.
• Answer and manage phone calls, relay messages, and direct visitors to the appropriate staff.
• Assist in mock set-ups and showcase event options to clients.
• Assist in maintaining office filing systems, preparing documents, and managing office correspondence.
• Support with basic accounting tasks such as managing petty cash and preparing office requisitions.
• Help prepare and follow up on quotations for clients.
• Maintain office supplies, equipment, and ensure everything is operational by liaising with vendors for repairs and maintenance.
• Organize staff meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
• Assist in managing office budgets and keeping accurate records of office expenditures.
• Assist in responding to tenders and help with the preparation of documents.
• Support the Director in sourcing items from suppliers and managing procurement.
• Ensure compliance with legal, safety, and licensing regulations applicable to office operations.
• Maintain a clean and organized office environment.

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About the Client:

• Our client who is in the business of offering eco-friendly upholstery cleaning solutions seeks to hire a highly organized, creative, aggressive and competent individual as a Customer Relationship Representative (Sales). The overall purpose of this role is to support business growth and development by assisting in prospecting, negotiating and closing new revenue streams for customers and promoting good business relations with existing customers.

Qualifications and Requirements: 

• Bachelor’s degree in business or a related field preferred.
• 2 to 3 years’ experience in the same field.
• Knowledge of the industry and market trends related to the company’s products/services is beneficial.
• Proven track record of successful sales experience, preferably in a customer-facing role.
• Proficient in using sales-related software and tools, including CRM systems, sales analytics, and presentation software.

Competencies and Skills:

• Excellent verbal and written communication skills.
• Strong active listening skills.
• Persuasive and engaging presentation skills.
• Strong negotiation skills.
• Ability to build and maintain positive relationships. 
• Self-driven and results-oriented mindset.
• Ability to work independently and as part of a team.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Organizational and Time Management skills.
• Willingness to stay updated on best practices.
• Good Interpersonal skills.
• Professionalism and Integrity.
• Ability to conduct business with integrity, honesty, and transparency.

Key Responsibilities and Duties:

• Continuously improve processes by implementing two-second daily process improvements.
• Develop and execute a sales plan to meet or exceed sales targets for assigned territory.
• Identify and prospect potential customers within the assigned territory, utilizing various resources such as industry databases, referrals, and cold-calling.
• Schedule face-to-face meetings with potential and existing customers to present products/services and address their needs.
• Build and maintain strong relationships with customers through regular visits, phone calls, and emails.
• Conduct product demonstrations and provide training to customers on the usage and benefits of company products.
• Effectively communicate product updates, pricing changes, and other relevant information to customers in a clear and concise manner.
• Collaborate with internal teams, such as marketing and customer service, to ensure seamless customer experiences.
• Gather market intelligence and stay informed about industry trends, competitors, and customer preferences to identify new opportunities.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and progress in CRM software.
• Prepare and submit timely and accurate sales reports, forecasts, and expense reports.
• Participate in sales meetings, conferences, and trade shows to network and promote company products.
• Continuously improve product knowledge and sales techniques through self-study, training programs, and professional development opportunities.
•  Follow company policies, procedures, and code of conduct at all times, ensuring compliance with legal and ethical standards.
• Collaborate with the customer service team to address and resolve any customer issues or concerns.
• Collect customer feedback and communicate it internally to improve products, services, and overall customer satisfaction.
• Meet and exceed customer expectations by providing exceptional customer service and promptly addressing any inquiries or needs.
• Conduct regular market research and analysis to identify potential market segments and develop strategies to penetrate new markets.
• Work closely with the sales management team to develop strategies, set goals, and align sales efforts with company objectives.
•  Be willing to take on additional duties as assigned by management.

Key Performance Indicators (KPIs):

• Daily Process Improvements Index: Measure the frequency and impact of daily process improvements implemented, aiming for a target of two or more improvements per day.
• Sales Revenue: Total revenue by sales representative from customer visits and external calls.
• Customer Acquisition Rate: Number of new customers acquired through sales representative’s efforts. (Calls and Visits).
• Customer Retention Rate: Percentage of existing customers that continue to do business with the company after a visit from the sales representative.
• Sales Conversion Rate: Percentage of potential customers visited by the sales representative who ultimately make a purchase. (Daily calls or Monthly Visits).
• Average Deal Size: Average value of sales generated per customer visit.
• Customer Satisfaction Rating: Collect feedback from customers about their experience, aiming for a high satisfaction rating, such as 90% or above.