Ongoing Recruitment at Ital Global Limited

Job Purpose:

To Provide a bridge between potential customer needs and the products that the Hotel offers, achieve the set annual revenue targets through the development of new business as well as maintenance of existing business for the company through the planning, co-ordination and execution of all the corporate and individual sales and marketing actions set out for each market segment in the annual sales plan.

Qualifications and Requirements

• Diploma in Sales and Marketing or related field from a reputable institution.
• 2-3 years’ experience in sales and marketing in Hotels within Thika town and its environs.
• Strong client data base.
• Excellent knowledge of MS Office and marketing software.
• Competencies and Skills required:
• Excellent Sales ,Marketing and Negotiation skills
• Reporting and Presentation skills
• Ability to work under pressure without losing composure
• Must be flexible and adaptable
• Have ability to be proactive and take initiative
• Have tact and diplomacy and confidential
• Reliable and keen attention to details
• .Honesty and integrity
• Ability to multi task and prioritizing skills daily workload
• Outstanding customer service skills and exceptional people skills
• Outstanding oral and written communication skills
• In-depth knowledge of the industry and its current events.
• Excellent organization and time management

Key Responsibilities and Duties

• Actively conduct on Ground activation within the locality of the Hotel through collateral engagement, fliers/ leaflets distribution, advertising in Malls, taking tabs of events of all events within the area.
• Actively and consistently monitor the various on-line booking engines for the purposes of ensuring visibility, right pricing and secure optimal number of guests to the Hotel.
• Build strong Network with Travel and Tour companies so as to tap on to the travel circuits for international clientele.  
• Develop and maintain close relationships at executive Level with prominent business corporate and other related organizations within the local markets so as to Maximize Conference packages available within the Hotel.
• Develop a road map to broaden options of organizations to engage in the Hotels conference/ Workshops facilities.
• Develop & Build a Lucrative aviation market that will engage Companies to host crew members for over nights.
• Meet and greet clients, both walk-in or by appointment clients who would like to see the various products, Tour the Hotel, showcasing the available options in terms of products offering.
• Ensure to generate new sales and obtain repeat business with the aim of attaining your set sales target.
• Respond to client enquiries / Complaints received on Email, Phone call, referrals, on-line marketing campaigns and walk-in clients
• Follow up on proposals sent and potentials received from emails, phone calls, marketing events, research done and/or referrals and Maintain a record of potential clients and action points taken towards conversion
• To maintain efficient, effective and up-to-date operating standards for the department’s planning, administration and reporting systems and to ensure that it is available for Management reference at all times.
• In consultation with the Director,  represent the Company at various exhibitions and trade shows and similarly to any professional bodies or organizations at all times portraying the highest possible standards of professionalism and company image.
• To produce, monthly a Sales and Marketing Department business plans identifying key objectives to be achieved.
• To update and produce the quarterly sales revenue forecast report on a bi-weekly basis.
• To prepare a monthly sales report for discussion with the Director, giving recommendations
• Suggest initiatives to build the sales for the company and to recommend to the Director new avenues and opportunities for sales.
• Attends weekly Sales and Marketing meetings to exchange information with the rest of the team
• Any other duty assigned.

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Job Purpose:

The purpose of this position is to ensure office operations run smoothly within the legal framework, the set standards and profitably whilst ensuring a business sense within the office environment. The jobholder will also be required to attend to Walk-in customers and does table set-ups /mock set-ups. The administrator will be involved in liaising with all departments.

Additionally, the jobholder plays a key role in increasing sales especially via tenders, telemarketing and work with the Director when sourcing for items from other suppliers.

Qualifications and Requirements

• Bachelors’ degree or Diploma in Business Management from a recognized university
• Secretarial Training would be an added advantage
• Highly competent in MS Office, with the ability to make impressive presentations
• 3-7years relevant and proven experience in an established business. (3 years for Degree holder and 7 years’ experience for Diploma Holder in a similar position)
• Experience of being both a team leader and team member with proven ‘people skills’
• Awareness of the statutory and  licensing responsibilities applicable for all accounting, and procurement   operations
• Personal Traits, Qualities and Aptitudes.
• Excellent Organizational Skills.
• Responsible and Accountable.
• Ability to manage multiple tasks and projects simultaneously.
• Great Presentation skills
• Excellent time management
• Exceptional communication and interpersonal skills
• Excellent organizational skills and commitment to detail
• Ability to work independently and be self-motivated.
• Creative and good problem solving skills
• Negotiation Skills
• Great social skills
• High Integrity
• Teamplayer

Key Performance Indicators & Reports

• Weekly, monthly and quarterly reports are to be produced based on the key performance indicators

Sales Reports

• Cost of Sales Report ( expenses associated with making sales )
• Timely Debt Collection/ Credit Control
• Ensure all relevant tenders are responded to on a timely basis and constantly improve on the quality of tender responses
• Management of costs and wastage within the office
• Ensure compliance with all the licenses , business permits, safety, sanitation , water, fire,
• Keeps office equipment operational by following manufacturer's instructions and established procedures; notifying the affected Head of Department and Director of needed repairs.

Key Responsibilities and Duties

• Front Office Reception duties
• Receiving visitors and directing them accordingly
• Switchboard duties which entails  taking  and relaying  the correct messages to the right office colleague  and taking messages and despatching the information promptly and appropriately when a colleague is absent
• Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff.

Client Service

• Welcoming clients and showcasing the available options in terms of products
• Carry out mock set-ups for visiting clients
• Administrative Accounting and Manage the petty cash
•  Bookkeeping of Office Requisitions and Purchases e.g. general office expenses to run the company / new fabric / timely purchase / purchases reconciliation, petty cash management.
• Preparing quotations and following up with clients for confirmation.
• Office Equipment and other assets
• Operate a variety of standard office machines, including personal computer and a variety of computer software licenses, phone, fax, calculator, shredding machine photocopy machine, whichever is applicable.
• Ensure timely office equipment repairs and scheduled maintenance. Liaise with the service providers for fast and effective services

 General Office Management

• Using a range of office software, including email, spreadsheets and databases; manage filing systems;
• Developing and implementing new administrative systems, such as record management;
• Recording office expenditure and managing the budget;
• Maintaining the condition of the office and arranging for necessary repairs;
• Organizing staff meetings - this includes preparing the agenda and taking minutes
• Overseeing the recruitment of new staff, sometimes including training and induction;
• Delegating work to staff and managing their workload and output
• Writing reports for the director and delivering presentations;
• Responding to customer enquiries and complaints;
• Reviewing and updating health and safety policies and ensuring they are observed;