Open Roles at Flexi-Personnel

JOB PURPOSE:        

• The role is poised to ensure the proactive and timely delivery of administrative support to the trade function in Kenya and to successfully implement and execute the trade functional strategy and objectives. To take responsibility for coordinating administrative, operational, and compliance activities relating to trade operations, distributor and supplier support, records management, fleet administration, customer service, and team coordination to ensure the efficient running of the business.

Responsibilities:

• Serving as the principal point of contact and quality control for a large volume of inquiries.
• Distributor closing stocks analysis.
• Team leave status tracking.
• Merchandise store stock management (requisition & dispatch).
• Records management review and remedial action execution.
• Team meeting organization (Distribution, Townhall).
• Processing distributor and supplier payments.
• Document approval submission and storage.
• Follow up queries on invoices with suppliers & distributors.
• Team travel support.
• Adhoc tasks on request.
• Fleet co-ordinator.
• EHS & first aid point person.
• Customer complaint process co-ordination.

Qualifications and Experience:

• Bachelor’s degree in business administration/management.
• Minimum of 2 years’ experience working in the above stated role.
• Proven experience in ecommerce landscape.
• A creative thinker with strong interpersonal skills.
• Exceptional time and deadlines management skills, ability to lead, organize, prioritise and manage a team to drive goals and objectives.
• Adaptable and flexible; responsive and resourceful in a fast-paced business.
• Superior verbal and written communication skills.
• Knowledge and experience working with associations, government entities, export and import promotion houses a plus.

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JOB PURPOSE:        

• The role is poised to ensure the proactive and timely delivery of administrative support to the trade function in Kenya and to successfully implement and execute the trade functional strategy and objectives. To take responsibility for coordinating administrative, operational, and compliance activities relating to trade operations, distributor and supplier support, records management, fleet administration, customer service, and team coordination to ensure the efficient running of the business.

Responsibilities:

• Serving as the principal point of contact and quality control for a large volume of inquiries.
• Distributor closing stocks analysis.
• Team leave status tracking.
• Merchandise store stock management (requisition & dispatch).
• Records management review and remedial action execution.
• Team meeting organization (Distribution, Townhall).
• Processing distributor and supplier payments.
• Document approval submission and storage.
• Follow up queries on invoices with suppliers & distributors.
• Team travel support.
• Adhoc tasks on request.
• Fleet co-ordinator.
• EHS & first aid point person.
• Customer complaint process co-ordination.

Qualifications and Experience:

• Bachelor’s degree in business administration/management.
• Minimum of 2 years’ experience working in the above stated role.
• Proven experience in ecommerce landscape.
• A creative thinker with strong interpersonal skills.
• Exceptional time and deadlines management skills, ability to lead, organize, prioritise and manage a team to drive goals and objectives.
• Adaptable and flexible; responsive and resourceful in a fast-paced business.
• Superior verbal and written communication skills.
• Knowledge and experience working with associations, government entities, export and import promotion houses a plus.

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JOB PURPOSE:

• This individual will be responsible for providing safe, reliable, and timely transportation of event equipment, materials, staff, and supplies to and from event venues, warehouses, suppliers, and other locations.
• The Driver will be responsible for ensuring that company’s vehicles, equipment, and loads are handled safely and professionally while supporting the successful and timely delivery of events.

KEY RESPONSIBILITIES:

Driving & Transportation: -

• Drive company trucks and/or vans safely and responsibly as assigned.
• Transport event equipment, furniture, décor, supplies, staff, and other materials to and from event sites.
• Ensure timely collection and delivery of equipment and materials according to event schedules.
• Plan routes and allow sufficient time for traffic, loading, unloading, and other delays.
• Comply with all applicable traffic laws, road safety requirements, and company driving procedures.
• Maintain professional conduct when representing the company on the road and at client or event sites.

Event Logistics Support: -

• Support the Operations Team with loading, transportation, offloading, and movement of event equipment and materials.
• Assist with event setup and breakdown where required.
• Coordinate with event teams to ensure the correct equipment and supplies are delivered to the correct location.
• Confirm deliveries and collections and report any shortages, damages, delays, or other issues promptly.
• Assist with movement of equipment between the company's stores, office, suppliers, and event venues.

Vehicle Care & Maintenance: -

• Take responsibility for the proper care, cleanliness, and security of assigned company vehicles.
• Conduct routine pre-trip and post-trip vehicle inspections.
• Report mechanical faults, damage, tyre issues, or other vehicle concerns immediately.
• Ensure vehicles are serviced and maintained according to the required schedules.
• Keep vehicles clean, organized, and presentable at all times.
• Ensure vehicle documents, insurance, inspection, and other required documentation are valid and available.
• Maintain accurate vehicle mileage, fuel, service, and trip records.

Equipment & Load Management: -

• Ensure all loads are properly arranged, secured, and protected during transportation.
• Check equipment and materials against delivery or collection lists before leaving the premises.
• Exercise care when handling company equipment and report any damage or loss.
• Assist with safe loading and unloading of equipment where required.
• Ensure all equipment and materials are accounted for after collection and return.

Event Site & Client Interaction: -

• Maintain professional conduct when interacting with clients, venues, suppliers, and members of the public.
• Follow instructions from the Operations Team regarding event deliveries, collections, and site movements.
• Support the event team in maintaining a professional and efficient operation at event sites.
• Protect the company's reputation through reliable, courteous, and responsible service.

QUALIFICATIONS & EXPERIENCE:

• Valid driving licence appropriate for the vehicle(s) assigned.
• Relevant professional driving certification where required.
• Minimum 2–3 years of driving experience, preferably including commercial vehicles, vans, or trucks.
• Experience in logistics, events, deliveries, or transport operations is an advantage.
• Good knowledge of local roads and routes.
• Clean and responsible driving record.

Skills & Competencies:

• Safe and defensive driving skills.
• Good knowledge of vehicle operation and basic vehicle checks.
• Good time management and route-planning skills.
• Ability to handle and secure loads safely.
• Reliability and punctuality.
• Good communication and teamwork.
• Ability to follow instructions and work independently.
• Ability to work under pressure and meet tight event schedules.
• Good customer service and professional interpersonal skills.
• Flexibility to work irregular hours. 

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JOB PURPOSE:

• This individual will be responsible for providing overall oversight of the company's day-to-day operations, office support, stores, logistics, and event activities, ensuring that resources, staff, suppliers, facilities, and equipment are effectively coordinated to deliver events and routine business activities efficiently, professionally, safely, and to client expectations.

KEY RESPONSIBILITIES:

Office & Operations Management: -

• Oversee the day-to-day running of the office and ensure smooth and efficient operations.
• Coordinate and supervise office support staff, including work allocation, attendance, schedules, and performance.
• Ensure the office is properly maintained, organized, adequately supplied, and fully operational.
• Coordinate maintenance of office facilities, equipment, utilities, security, cleaning, and other support services.
• Follow up on outstanding operational matters and recommend improvements to processes and systems.
• Serve as a key coordination point between management, staff, suppliers, and other stakeholders.

Event Operations: -

• Coordinate the planning, set-up, execution, and breakdown of events.
• Prepare and implement event schedules, checklists, run sheets, and operational plans.
• Conduct site inspections and ensure all venue, staffing, equipment, logistics, and supplier requirements are ready.
• Supervise event-day operations and resolve issues promptly.
• Ensure events are delivered according to agreed client requirements, timelines, quality standards, and budgets.

Stores, Stock & Supplies: -

• Coordinate regular stocktaking of all stores, supplies, equipment, consumables, décor, and event materials.
• Maintain accurate inventory records and reconcile physical stock against records.
• Monitor stock levels and coordinate timely replenishment of office and event supplies.
• Ensure proper receiving, storage, issuance, return, and control of company assets and equipment.
• Investigate and report stock variances, losses, damages, and obsolete items.
• Ensure stores are secure, clean, organized, and properly maintained.
• Prepare stock reports and coordinate with Finance/Procurement on inventory and purchasing requirements.

Staff Supervision: -

• Supervise operations, office support, casual, and event staff as required.
• Allocate duties and resources based on operational and event requirements.
• Conduct staff briefings and ensure team members understand their responsibilities.
• Monitor performance, attendance, conduct, and compliance with company procedures.
• Provide guidance and escalate performance or disciplinary issues where necessary.

Logistics, Equipment & Assets: -

• Coordinate transportation, delivery, collection, installation, and movement of event equipment and materials.
• Ensure equipment, furniture, décor, branding, audiovisual and other event assets are available when required.
• Maintain records of company assets and ensure equipment is inspected before and after use.
• Report and follow up on loss, damage, malfunction, or shortages.

Suppliers, Contractors & Venues: -

• Coordinate with florists, venues, sub hire suppliers, audiovisual providers, transporters, security, maintenance providers, and other contractors.
• Confirm schedules, deliveries, specifications, and service requirements.
• Monitor supplier performance and resolve operational issues.
• Ensure suppliers and contractors meet agreed standards and timelines.

Health, Safety & Risk Management: -

• Ensure office and event operations comply with health, safety, security, and company requirements.
• Identify operational risks and implement appropriate controls.
• Report incidents, accidents, damages, and safety concerns promptly.
• Ensure safe handling, movement, storage, and use of equipment and materials.

Reporting & Continuous Improvement: -

• Prepare operational, event, stock, and incident reports as required.
• Participate in post-event reviews and identify areas for improvement.
• Recommend improvements to operational procedures, resource utilization, staffing, inventory controls, and supplier management.
• Ensure operational issues are followed through to resolution.

QUALIFICATIONS & EXPERIENCE:

• Diploma in Events Management, Hospitality, Business Administration, Operations Management, or a related field.
• At least 1 year experience in event operations, hospitality, logistics, office operations, or a related field.
• Experience supervising staff and coordinating suppliers, contractors, venues, and logistics.
• Experience in stock/inventory management is an added advantage.

Skills & Competencies

• Strong organizational and coordination skills.
• Leadership and team supervision.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making ability.
• Good inventory, logistics, and resource management skills.
• Ability to work under pressure and manage multiple priorities.
• Attention to detail and strong follow-through.
• Client and service-oriented approach.
• Good computer literacy, including Microsoft Office.
• Flexibility to work evenings, weekends, and public holidays when required by events.

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JOB PURPOSE:

• This individual will support the company's marketing and brand visibility by creating high-quality photo and video content, managing social media platforms, and promoting the company's events, services, projects, and brand.
• The ideal candidate will be responsible for capturing engaging content before, during, and after events and ensuring the company's digital platforms remain active, professional, creative, and aligned with the brand.

KEY DUTIES & RESPONSIBILITIES:

Photography & Videography: -

• Photograph and record high-quality content at events, corporate functions, activations, and other company activities.
• Capture event set-up, behind-the-scenes activities, key moments, guests, décor, branding, products, and overall event experiences.
• Produce short-form videos, reels, stories, highlights, and promotional content suitable for social media.
• Edit photographs and videos to a professional standard for use across digital platforms.
• Organize and maintain a properly labelled digital library of photographs and video footage.
• Ensure appropriate equipment is available, maintained, and ready for events.
• Coordinate with event teams to identify key moments and content opportunities.

Social Media Management: -

• Manage the company's social media pages, including content posting, scheduling, monitoring, and engagement.
• Develop and maintain a content calendar aligned with upcoming events, campaigns, promotions, and company activities.
• Create engaging captions, posts, stories, reels, and other social media content.
• Monitor comments, messages, mentions, and enquiries and ensure timely responses or escalation where necessary.
• Maintain a consistent brand image, tone, and visual identity across all platforms.
• Track social media trends and identify opportunities to increase engagement and reach.
• Ensure all published content is accurate, professional, and approved where required.

Event Content Coverage & Coordination: -

• Attend events to provide photography, videography, and social media coverage.
• Coordinate content coverage when the company has multiple events or event sites taking place on the same day, ensuring each location receives appropriate coverage.
• Develop daily coverage schedules and coordinate with photographers, videographers, event teams, or other assigned personnel where additional support is required.
• Ensure key moments and content from each assigned event are captured within the required timelines.
• Capture suitable content before, during, and after events.
• Produce same-day or timely social media updates where required.
• Identify opportunities for client testimonials, interviews, behind-the-scenes content, and event highlights.
• Ensure content is captured without disrupting event operations or guest experience.

Content Creation & Marketing Support: -

• Develop creative content ideas to showcase the company's events, capabilities, venues, services, and previous work.
• Support promotional campaigns and marketing initiatives with photography, video, graphics, and written content.
• Repurpose event content into posts and promotional material for future use.
• Assist with website content, newsletters, presentations, digital advertisements, and other marketing materials where required.
• Collaborate with the Events, Operations, Sales, and Marketing teams to ensure relevant content is captured and shared.

Equipment & Asset Management: -

• Take proper care and responsibility for all company-provided photography, videography, computing, and other content-creation equipment.
• Ensure equipment is securely stored, transported, handled, and used appropriately.
• Conduct basic checks before and after events to ensure equipment is in good working condition.
• Report any loss, damage, malfunction, or missing equipment immediately.
• Maintain an accurate record of assigned equipment and accessories.
• Ensure equipment is returned promptly after events and stored securely.
• Avoid unauthorized use or lending of company equipment. 

Brand & Digital Presence: -

• Ensure all social media content reflects the company's brand standards and professional image.
• Maintain consistency in visual quality, messaging, logos, colours, and other brand elements.
• Monitor the company's online presence and flag reputational or customer-service issues promptly.
• Keep up to date with emerging social media platforms, content formats, tools, and trends.

Reporting & Performance Monitoring: -

• Monitor social media performance, including reach, engagement, followers, views, and content performance.
• Prepare periodic social media and content performance reports.
• Identify high-performing content and recommend ways to improve engagement and audience growth.
• Maintain records of content produced and campaigns supported.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

• Certificate or Diploma in Digital Marketing, Communications, Media, Photography, Film, Public Relations, or a related field.
• 1–3 years' experience in social media management, photography, videography, digital marketing, or content creation.
• Experience covering events is highly desirable.
• A portfolio demonstrating photography, videography, editing, and social media content is an advantage.

Skills & Competencies

• Good photography and videography skills.
• Proficiency in photo and video editing software.
• Strong understanding of social media platforms and content formats.
• Creative eye for visual storytelling and content creation.
• Good writing and caption-development skills.
• Strong communication and interpersonal skills.
• Strong organizational and coordination skills, particularly when managing multiple events.
• Good understanding of social media trends and digital marketing.
• Strong attention to detail and care for company assets.
• Ability to work independently and as part of an event team.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work evenings, weekends, and public holidays when required by events.

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JOB PURPOSE:

• The Client Service Officer will be responsible for winning new business, building strong client relationships, and delivering high-quality events that exceed customer expectations.
• The role combines sales, client relationship management, creative event conceptualization, event planning, and on-site delivery. The officer will manage the client journey from the initial enquiry through to event completion, ensuring that every interaction reflects excellent customer service and that the final event is delivered to the agreed quality, scope, and budget.
• The ideal candidate should be commercially driven, creative, highly customer-focused, confident in sales, and passionate about delivering exceptional events.

KEY RESPONSIBILITIES:

Sales & Business Development: -

• Respond to client enquiries promptly and professionally and convert enquiries into confirmed business.
• Identify and pursue new sales opportunities through networking, referrals, client relationships, and other business development activities.
• Understand client needs, budgets, objectives, and expectations and recommend suitable event solutions.
• Prepare proposals, quotations, presentations, and other sales materials.
• Follow up on quotations and proposals and actively manage the sales pipeline.
• Negotiate with clients within approved pricing and commercial guidelines.
• Maintain strong relationships with existing and prospective clients to generate repeat and referral business.
• Meet agreed sales and revenue targets and contribute to the company's overall growth.

Client Service & Relationship Management: -

• Act as the primary point of contact for assigned clients from initial enquiry through to event completion.
• Provide responsive, professional, and solution-oriented customer service throughout the client journey.
• Build strong relationships and understand each client's preferences, expectations, and requirements.
• Manage client expectations clearly and communicate timelines, costs, deliverables, and any changes.
• Handle client concerns or complaints professionally and ensure timely resolution.
• Conduct post-event follow-ups to obtain client feedback, strengthen relationships, and identify future opportunities.
• Strive to create a customer experience that encourages repeat business and referrals.

Creative Event Conceptualization: -

• Develop creative concepts and event experiences based on the client's objectives, theme, audience, venue, and budget.
• Translate client ideas and requirements into practical and visually compelling event concepts.
• Prepare mood boards, design concepts, layouts, presentations, and other visual references where required.
• Coordinate the development of mock-ups and mock setups to demonstrate proposed event designs, décor, branding, furniture, staging, and other elements.
• Work closely with the creative, décor, production, and operations teams to ensure the approved concept can be delivered effectively.
• Present concepts to clients and incorporate agreed feedback and revisions.

Site Visits & Event Planning: -

• Conduct venue and site visits with clients to understand the space, logistics, access, facilities, restrictions, and operational requirements.
• Assess site conditions and identify potential challenges before the event.
• Develop event requirements, timelines, layouts, and implementation plans based on site findings.
• Coordinate with Operations and suppliers to ensure all requirements identified during site visits are addressed.
• Maintain accurate event briefs and ensure client requirements are clearly communicated to the delivery team.

Event Delivery & Site Supervision: -

• Take responsibility for the successful delivery of assigned events from planning through to completion.
• Supervise event setup and ensure the approved concept, design, layout, branding, décor, and other deliverables are implemented correctly.
• Be present on-site as required to oversee event delivery and act as the key client contact.
• Coordinate with operations staff, suppliers, contractors, venues, and other service providers during event execution.
• Conduct quality checks before and during events to ensure agreed standards are met.
• Identify and resolve issues quickly while minimizing disruption to the client and guests.
• Ensure events are delivered on time, within approved scope and budget, and to the expected quality standard.
• Conduct or coordinate event breakdown and ensure the site is appropriately handed over after the event.

Internal Coordination: -

• Work closely with Operations, Creative, Procurement, Finance, Social Media, and other teams to ensure seamless event delivery.
• Prepare clear client briefs and communicate approved requirements to the relevant teams.
• Coordinate timelines, deliverables, budgets, and responsibilities across the event team.
• Ensure changes to client requirements are properly documented, communicated, and approved.
• Provide feedback to management on client needs, market trends, operational challenges, and opportunities for improvement.

QUALIFICATIONS & EXPERIENCE:

• Diploma in Business Administration, Marketing, Hospitality, Events Management, Communications, or a related field.
• 2–4 years' experience in sales, client service, events, hospitality, or a related customer-facing role.
• Proven sales and business development experience.
• Experience in event planning and delivery is highly desirable.
• Experience dealing directly with corporate and private clients is an advantage.

Skills & Competencies:

• Strong sales and business development ability.
• Exceptional customer service and relationship-management skills.
• Excellent communication, presentation, and negotiation skills.
• Strong creative and conceptual thinking.
• Ability to translate client ideas into practical event solutions.
• Strong event planning and coordination skills.
• Good understanding of event setup, décor, production, and site operations.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple clients and events simultaneously.
• Commercial awareness and ability to work within budgets.
• Confident in conducting client meetings and site visits.
• Good computer literacy and ability to prepare professional proposals and presentations.
• Ability to work flexible hours, including evenings, weekends, and public holidays when required.