Open Roles at KCB Bank Kenya

Key Responsibilities

Strategy Development and Execution

• Develop and drive the implementation of the Client Coverage strategy, ensuring alignment with the overall Corporate Banking strategy and the Bank’s growth objectives.
• Provide strategic leadership through a deep understanding of industry sectors, client business models, financial performance, market trends, customer insights, and macroeconomic developments across relevant markets, while ensuring knowledge transfer and capability building within the Sector Heads’ team.
• Deliver annual business growth targets across key performance metrics, including Revenue, Fees and Commissions, Profit Before Tax (PBT), Assets, Liabilities, and Customer Acquisition.

Client Value Proposition and Client Experience

• Lead the design, enhancement, and execution of compelling sector-specific client value propositions and differentiated customer journeys.
• Continuously review and refine client value propositions to ensure relevance, competitiveness, and alignment with changing market dynamics and customer expectations.
• Foster collaboration across KCB Group to deliver seamless and integrated solutions for corporate clients across local and regional markets.

Client Origination and Business Development

• Provide oversight for the origination, structuring, and execution of strategic client opportunities across assigned sectors in line with approved client plans and business objectives.
• Drive cross-selling and wallet share growth by promoting existing and new products and solutions to both current and prospective clients while ensuring efficient turnaround times.

Client Deal Enablement

• Oversee the syndication and coordination of client opportunities both locally and across regional markets to maximize business opportunities within the KCB Group network.
• Ensure consistent, timely, and high-quality deal enablement and execution across all sectors, in line with established standards and governance requirements.

Relationship Management

• Build and maintain strategic relationships with senior client decision-makers, identifying and translating commercial opportunities into sustainable business growth for KCB Group.
• Manage and strengthen relationships with key stakeholders, including large corporate clients, business leaders, divisional directors, and strategic partners.

Credit and Risk Management

• Drive the acquisition and retention of high-quality assets while ensuring appropriate pricing disciplines that support profitability objectives.
• Oversee the timely preparation and submission of high-quality credit proposals in compliance with the Bank’s credit policy and risk framework.
• Guide the development and review of credit and business papers for submission to Business Origination, ALCO, and other relevant governance forums.

People Leadership and Talent Development

• Lead by example and reinforce the KCB Group Brand, Values, and People Promise through effective leadership and role modelling.
• Provide strategic leadership, coaching, and direction to the Client Coverage team to deliver both financial and non-financial performance objectives.
• Build a high-performing team through effective talent acquisition, succession planning, employee development, and retention strategies.
• Drive a robust performance management culture through goal setting, continuous feedback, coaching, mentoring, and performance reviews. 

Qualifications, Experience and Competencies:

The ideal candidate will possess the following qualifications, experience, and competencies:

• Bachelor’s degree from a recognized university.
•  A postgraduate qualification in Business Administration, Finance, Banking, Economics, or a related field will be an added advantage.
• At least 10 years’ relevant experience gained within reputable financial institutions or large, well-established organizations, with substantial exposure to Corporate Banking, Banking Operations and Customer Service.
• Minimum of 6 years’ experience in a senior leadership role with responsibility for leading a revenue-generating function within Corporate Banking and delivering sustainable growth and profitability.
• Proven track record of at least 3 years in business development and strategic relationship management, with demonstrated success in client acquisition, portfolio growth, deal origination, and building strong business networks at a senior corporate banking level.
• Minimum of 5 years’ experience leading and developing high-performing teams, with strong people management, coaching, mentoring, and talent development capabilities.
• Strong commercial and business acumen with a deep understanding of the banking industry, corporate and institutional banking landscape, sector dynamics, and market trends.
• Demonstrated ability to develop and execute business strategies, identify growth opportunities, and deliver innovative client-centric solutions that drive revenue and market share growth.
• Strong credit, risk management, and financial analysis skills, with the ability to assess complex transactions and make sound business decisions.
• Strong leadership presence with the ability to inspire teams, drive change, foster collaboration, and deliver results in a dynamic and competitive environment.
• High levels of integrity, professionalism, and sound judgment, with a strong commitment to customer excellence and regulatory compliance.

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Key Responsibilities

Strategy implementation 

• Implement the FMCG Business Segment Portfolio strategy in line with the overall KCB Group Strategy. 
• Delivery on Annual Business Growth Targets: Revenue, Fees and Commissions, Balance sheet and Customer number growth.
• Drive acquisition of NEW Corporate FMCG Business relationships 
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs. 
• Develop in-depth knowledge of the client’s strategy, financial performance, industry/outlook/trends, and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders

Sales and business growth 

• Execute clients deals in line with developed strategic client plans. 
• Execute sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners). 
• Ensure strong cross-selling of existing and new products to existing and new clients. 
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio. 
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio. 

 Relationship Management 

• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. 
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest. 
• Relationship Management of Key Regional Customers and Stakeholders. 
• Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group. 

Account monitoring 

• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank 
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities

Risk Management 

• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements. 
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters. 
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment 
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy. 
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Qualifications, Experience and Competencies

The ideal candidate should possess the following qualifications, experience, and capabilities:

• Bachelor’s Degree from a recognized university 
• Minimum of seven (7) years’ banking experience, preferably within a reputable financial institution, with significant exposure to Corporate Banking and Relationship Management.
• At least five (5) years’ experience managing corporate relationships within the FMCG sector, with a proven track record in client acquisition, portfolio growth, and revenue delivery.
• Demonstrate expertise in Credit, financial analysis, and client portfolio management, with a minimum of five (5) years’ relevant experience..
• Sound knowledge of Trade, Transaction Banking, and other Corporate Banking products and solutions.
• Deep understanding of FMCG industry value chains, market dynamics, and the key drivers of business performance within the sector.
• Strong sector expertise with a thorough understanding of emerging trends, opportunities, risks, and competitive developments within the FMCG industry.
• High level of digital awareness and proficiency in the use of banking systems, data analytics tools, and business applications.
• Strong commercial acumen with the ability to identify opportunities, develop winning strategies, and deliver sustainable business growth.
• Excellent research, analytical, financial modelling, and problem-solving skills, coupled with strong attention to detail.
• Outstanding communication, negotiation, stakeholder management, and relationship-building capabilities.
• High levels of integrity, professionalism, and sound judgment, with the confidence and courage to constructively challenge established practices, drive improvements, and influence decision-making.
• Self-driven, results-oriented, and capable of thriving in a dynamic, fast-paced, and highly competitive business environment.